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Indiana Bicentennial Celebration 2016

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Legacy Projects > Super Service Super Service

The Super Service program was developed for Super Bowl XLVI but was designed to be an ongoing destination management and customer service tool to be used by all Indiana hospitality employees. Hoosier hospitality resonates within Indiana and a service standard has been set. Over 22,000 people have taken the program. The intent of the program is to use service as a strategy. In that way, guests’ experience would be defined by the service they received. In addition, the program would ensure that hospitality employees and volunteers would have knowledge regarding their city and area. This training also ensures a consistent level of service throughout the state.

Q&A with Legacy Project Coordinator John Mellinger

What do you consider the key accomplishment of your Legacy Project?

  • Getting able to travel the state and give each of the 92 counties an opportunity to participate in the project.

Describe a highlight or most memorable moment related to your Legacy Project?

  • The most memorable moments I had was to see parts of the state that I had never seen before and visit some remarkable places.

How/where are you preserving information and artifacts related to your Legacy Project?

  • The Super Service program is an on-going project and its information will be stored forever.

Total number of volunteers who participated.

  • 1

Estimated total attendance.

  • 200

Project Details