This page covers one of the 2020 innovation winners.
Printable Work Request
Submitted by: Tony Prentice
This INDOT innovation improves how crews receive and respond to service requests. The printable work request feature allows staff to print a ServiceNow request or send it directly to the appropriate resolver by email.
Because ServiceNow delivers these requests up to two days sooner than relying on WMS alone, issues can be assigned and addressed more quickly. Faster delivery means faster response times, helping teams resolve maintenance needs efficiently and improving overall service to the public.
