CityBus FLEX was discontinued on Friday, August 8, 2025, as part of the broader Reimagine CityBus changes.

This was a difficult decision. We know FLEX has provided an important service for some riders, and we recognize that ending it will create challenges. We are truly sorry for the disruption this may cause and do not take it lightly.

The decision followed a careful review of ridership, cost, and overall system performance. Like Sunday and late-night fixed-route service, FLEX has consistently seen low use and high operating costs. Ending the current FLEX service allows CityBus to redirect limited resources toward higher-demand services that reach more people more effectively.

CityBus remains committed to exploring future uses of on-demand service models and will continue evaluating where microtransit like FLEX may be appropriate in the future.