How a return to normal will impact some Indiana Medicaid members
During the COVID-19 federal public health emergency, due to federal requirements, Indiana Medicaid members were able to keep their coverage without interruption.
The most recent federal spending bill ended Medicaid coverage protections, which means Indiana Medicaid is returning to normal operations.
Eligibility redetermination actions began in April 2023, with a 12-month plan to return to normal operations.
Many of these redeterminations are done automatically based on information the state has available. In some situations, the state of Indiana will need to ask the member for information about themselves and their family, such as current address, employment status and income, age and family size.
Click here for a flyer that outlines steps someone can take if they have lost coverage.
To be added to the stakeholder communication listserv, please click here
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What can members do?
Anyone who is currently in one of Indiana Medicaid’s health coverage programs, including the Healthy Indiana Plan, Hoosier Healthwise, Hoosier Care Connect or traditional Medicaid, should take action now to help stay covered.
To help keep you covered, or help you find the right coverage for you and your family, the Indiana Family and Social Services Administration needs all Medicaid members to take these steps to ensure we have current information.
- Go to FSSABenefits.IN.gov
- Scroll down to the blue “Manage Your Benefits” section
- Click on either “Sign in to my account” or “Create account”
- Check that your contact information is accurate
- Call 800-403-0864 if you need assistance
- Then watch your mail! Be sure to respond with any information you’re asked to provide
- Benefit Portal tools:
- Click here for a flyer on how to navigate FSSABenefits.IN.gov
- Click here for a flyer on how to report a change
- Click here for a flyer on how to upload a document
- Click here to view a short walkthrough video
- Click here for videos showing how to:
- Change notification preferences
- Managing your user account
- Redetermination response process
- Upload documents
Your coverage under the Indiana Medicaid program will never be cut off without you first having the opportunity to give the state new and updated information. But it is important that you respond to requests from FSSA and provide the needed information when you’re contacted.
Planning documents and stakeholder meeting information
The next stakeholder meeting will be held on Nov. 13, 2023, at 11 a.m. EDT.
Click here to join the Zoom meeting
Meeting ID: 871 8528 5861
Passcode: 875176
- Medicaid | End of Continuous Coverage Protections (Sept. 2023)
- Medicaid | End of Continuous Coverage Protections (Aug. 2023)
- Medicaid | End of Continuous Coverage Protections (June 2023)
- Medicaid | End of Continuous Coverage Protections (April 2023)
- Medicaid | End of Continuous Coverage Protections (March 2023)
- Medicaid Unwinding Plan (Jan. 19, 2023)
- Medicaid Eligibility Redetermination Actions Stakeholder Meeting (Jan. 19, 2023, recorded video)
Member handouts
Take action now
- Take Action Now flyer
- Take Action Now flyer - Large print
- Take Action Now flyer - Arabic
- Take Action Now flyer - Burmese
- Take Action Now flyer - Haitian-Creole
- Take Action Now flyer - Spanish
Benefits portal
- Benefits portal flyer
- Benefits portal flyer - Burmese
- Benefits portal flyer - Spanish
Losing Medicaid? Medicare coverage could be an option
- Losing Medicaid? Medicare coverage could be an option
- Losing Medicaid? Medicare coverage could be an option – Spanish
Outreach Materials
You can help by communicating to Hoosiers in your organization’s network about how the recent coverage protection changes will affect Indiana Medicaid members in April. Below are some resources to help you.
Posters
Postcards
Social media assets
Other content
- Suggested messaging
- Help keep others informed. Click here to download a button to add to your website
- Protect your health. Protect your coverage – YouTube videos in English and Spanish
- Protect your health. Protect your coverage (English 60-sec)
- Protect your health. Protect your coverage (English 30-sec)
- Protect your health. Protect your coverage (English 15-sec)
- Protect your health. Protect your coverage (Spanish 60-sec)
- Protect your health. Protect your coverage (Spanish 30-sec)
- Protect your health. Protect your coverage (Spanish 15-sec)
- Keep your health coverage - Youtube videos in English
- Keep your health coverage (6 sec)
- Keep your health coverage (10 sec)
- Keep your health coverage (15 sec)
Sample Member Communications
The image above is an example of the envelope that mailed letters will arrive in.
- Initial letter: Potential changes to your health coverage
- Letter insert: Medicaid Eligibility Review Actions - The insert will be included in all notices sent to Medicaid members.
Sample packets sent to members the month of their redetermination
Members must complete packet and provide documentation to be considered for coverage
- IED426 – Must Return Asset Mailer - English and Spanish examples
- Sent to Aged/Blind/Disabled/Medicare Savings Program members
- This mailer may go to individuals who are only on Medicaid due to the public health emergency, or to members who have continued to meet all eligibility criteria throughout the public health emergency
- IED428 – Must Return Non-Asset Mailer - English and Spanish examples
- Sent to Healthy Indiana Plan and Hoosier Healthwise members
- This mailer may go to individuals who are only on Medicaid due to the public health emergency, or to members who have continued to meet all eligibility criteria throughout the public health emergency
- IED470 – COVID 19 Mailer – English and Spanish examples
- Sent to members if they are only on Medicaid due to the public health emergency and they are currently in a category that does not normally require annual redeterminations, but FSSA is unable to determine their continued eligibility in that category
- Example categories would be pregnant individuals who are past their 12th postpartum month, Social Security Insurance recipients, and foster care/adoption assistance/former foster care members who have aged out of those programs
Text messages sent to Medicaid members
Members will be receiving the messages below from the number 468311. They will receive three texts, five minutes apart, on the topic listed below. Members may opt out of receiving the texts at any time by replying STOP.
Topic: You should have received a redetermination packet messages:
- Message 1: Indiana Family & Social Services Administration has an update on your health coverage. Reply STOP at any time to stop receiving texts on this topic.
- Message 2: You should have received a redetermination packet that must be completed to determine if you are eligible. If you did not receive a packet, call 800-403-0864.
- Message 3: For more info on your health coverage, please click here: https://lnks.gd/2/22d6dTN
FSSA will not ask for any payment. Msg&Data rates may apply.
Additional Resources
Agency portal
Agencies working with clients receiving public assistance through the Indiana Family and Social Services Administration’s Division of Family Resources often need to know whether a client has been approved for benefits. Once authorized, registered agencies may access the Agency Portal 24/7 to check the case status for each of the individuals they support. For more information or to sign up, please click here.
Electronic notices
Medicaid members can sign up for electronic notices through the Benefits Portal, available by clicking here. Individuals who have a Benefits Portal account can opt to receive an email notification when an eligibility notice or request for information has been generated for their case and then access the notice in the Benefits Portal. Members can also upload documents for FSSA using their online account, even if they have not opted into electronic notices.