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How a return to normal will impact some Indiana Medicaid members

During the COVID-19 federal public health emergency, due to federal requirements, Indiana Medicaid members were able to keep their coverage without interruption.

The most recent federal spending bill ended Medicaid coverage protections, which means Indiana Medicaid is returning to normal operations.

Eligibility redetermination actions began in April 2023, with a 12-month plan to return to normal operations.

Many of these redeterminations are done automatically based on information the state has available. In some situations, the state of Indiana will need to ask the member for information about themselves and their family, such as current address, employment status and income, age and family size.

Click here for a flyer that outlines steps someone can take if they have lost coverage.

To be added to the stakeholder communication listserv, please click here

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What can members do?

Anyone who is currently in one of Indiana Medicaid’s health coverage programs, including the Healthy Indiana Plan, Hoosier Healthwise, Hoosier Care Connect or traditional Medicaid, should take action now to help stay covered.

To help keep you covered, or help you find the right coverage for you and your family, the Indiana Family and Social Services Administration needs all Medicaid members to take these steps to ensure we have current information.

Your coverage under the Indiana Medicaid program will never be cut off without you first having the opportunity to give the state new and updated information. But it is important that you respond to requests from FSSA and provide the needed information when you’re contacted.

Planning documents and stakeholder meeting information

The next stakeholder meeting will be held on Nov. 13, 2023, at 11 a.m. EDT.
Click here to join the Zoom meeting
Meeting ID: 871 8528 5861
Passcode: 875176

Member handouts

Take action now

Benefits portal

Losing Medicaid? Medicare coverage could be an option

Outreach Materials

You can help by communicating to Hoosiers in your organization’s network about how the recent coverage protection changes will affect Indiana Medicaid members in April. Below are some resources to help you.

Click here to order outreach materials



Social media assets

Other content

Sample Member Communications

FSSA window envelope image

The image above is an example of the envelope that mailed letters will arrive in.

Sample packets sent to members the month of their redetermination
Members must complete packet and provide documentation to be considered for coverage

  • IED426 – Must Return Asset Mailer - English and Spanish examples
    • Sent to Aged/Blind/Disabled/Medicare Savings Program members
    • This mailer may go to individuals who are only on Medicaid due to the public health emergency, or to members who have continued to meet all eligibility criteria throughout the public health emergency
  • IED428 – Must Return Non-Asset Mailer - English and Spanish examples
    • Sent to Healthy Indiana Plan and Hoosier Healthwise members
    • This mailer may go to individuals who are only on Medicaid due to the public health emergency, or to members who have continued to meet all eligibility criteria throughout the public health emergency
  • IED470 – COVID 19 MailerEnglish and Spanish examples
    • Sent to members if they are only on Medicaid due to the public health emergency and they are currently in a category that does not normally require annual redeterminations, but FSSA is unable to determine their continued eligibility in that category
    • Example categories would be pregnant individuals who are past their 12th postpartum month, Social Security Insurance recipients, and foster care/adoption assistance/former foster care members who have aged out of those programs

Text messages sent to Medicaid members

Members will be receiving the messages below from the number 468311. They will receive three texts, five minutes apart, on the topic listed below. Members may opt out of receiving the texts at any time by replying STOP.

Topic: You should have received a redetermination packet messages:

  • Message 1: Indiana Family & Social Services Administration has an update on your health coverage. Reply STOP at any time to stop receiving texts on this topic.
  • Message 2: You should have received a redetermination packet that must be completed to determine if you are eligible. If you did not receive a packet, call 800-403-0864.
  • Message 3: For more info on your health coverage, please click here:
    FSSA will not ask for any payment. Msg&Data rates may apply.

    Additional Resources

    Agency portal

    Agencies working with clients receiving public assistance through the Indiana Family and Social Services Administration’s Division of Family Resources often need to know whether a client has been approved for benefits. Once authorized, registered agencies may access the Agency Portal 24/7 to check the case status for each of the individuals they support. For more information or to sign up, please click here.

    Electronic notices

    Medicaid members can sign up for electronic notices through the Benefits Portal, available by clicking here. Individuals who have a Benefits Portal account can opt to receive an email notification when an eligibility notice or request for information has been generated for their case and then access the notice in the Benefits Portal. Members can also upload documents for FSSA using their online account, even if they have not opted into electronic notices.

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