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Public Engagement Plan

INDOT is committed to the continual expansion of its public engagement strategies to help inform and educate the public about transportation planning and provide opportunities for input and feedback. INDOT’s engages the public using a variety of strategies, including publishing content on websites and social media, holding public meetings, set comment periods and receive comments from social media, online forms, email, and telephone. INDOT may utilize videos, surveys/interactive voting, digital presentations, visual aids, public meetings, community events/pop up meetings, or direct mail to reach the public.

  • Public Participation Matrix

    The Public Participation Matrix demonstrates the types of participation: Inform, Consult, Involve, and Collaborate. Each of the four levels of participation has specific techniques for public participation, as shown in the Matrix below.

    InformConsultInvolveCollaborate
    Participation goal:
    To provide the public with balanced and objective information to assist them in understanding the problem, alternatives, opportunities, and/or solutions.To obtain public feedback on analysis, alternatives, and/or decisions.To work diligently with the public throughout the process to ensure that public concerns and aspirations are consistently understood and considered.To partner with the public in each aspect of the decision, including the development of alternatives and the identification of the preferred solution
    Examples of Techniques to Consider:
    • Brochures, fact sheets
    • Websites
    • Social media notifications
    • Press releases
    • Newsletters
    • Open houses
    • Mailing postcards, letters, door hangers, yard signs

    Official request for public comment during specific time periods which are advertised through email and social media notifications and posted on the website.

    • Surveys
    • Public meetings
    • Workshops
    • Community event participation
    • Stakeholder meetings
    • Citizen advisory committee/groups
    • Community working groups
    • Technical committee/task force

    As required by federal regulations specific to statewide and nonmetropolitan transportation planning (23 USC 135), states are required to have a statewide and nonmetropolitan transportation planning process that is continuing, cooperative, and comprehensive to the degree appropriate, based on the complexity of the transportation problems to be addressed. INDOT uses the input gathered from the public along with data to identify the issues, needs, opportunities and priorities for a better multimodal transportation system. This information is used to make informed decisions on transportation improvements and strategies with limited funding. These collaborative and inclusive discussions during the planning process result in planning and programming that consider all transportation modes, both construction and non-construction solutions, and the needs of all users of the system conducting broader outreach to different groups including equity-focused communities.

  • Public Outreach Procedure Tiers

    To better guide public involvement and to ensure all plans undergo the appropriate level of outreach, plans within INDOT can be categorized into three tiers. Each tier of plans has two different actions: Development and publishment of a new plan or full update of a plan (i.e., the First Action), or Amendments to a plan (i.e., the Second Action). Based on which action is occurring, this will result in different outreach strategies.

    • First Action: If the first action is occurring, a plan is either published for the first time as a new plan or is going through a major update that occurs on a regular schedule. Developing a new plan or making full updates to a plan requires a high level of public engagement that covers all four levels of the Public Participation Matrix. Efforts are made to reach the public through all forms of public involvement listed in the table on the following page and individuals are encouraged to sign up to continue to receive information via email, text, phone, mail, or social media. Information packets are sent to be posted in equity-focused communities, and members of ADA/LEP population and Indian Tribal Nations Agencies are notified through coordination with INDOT Cultural Resources of how to get involved and stay informed.
    • Second Action: The second action, a plan amendment, is a more minor change that can be made as needed to keep plans current and accurate. Because there has already been a major public outreach effort for the plan, at the point of an amendment, this action will typically only reach the levels of Informing and Consulting and notifications are sent out via the communications channels built up during initial public outreach (email, text, phone, mail) as well as posted on websites, distributed to planning partners to share with their community contacts, and advertised on social media.

    It is also important to note that outreach activities in the figure represent the baseline level of outreach that will occur for each Tier of plans. Additional activities may occur outside of those listed above. Likewise, public comment periods may be extended beyond the baseline shown, if warranted by the individual planning initiative.

  • Stakeholder Groups

    INDOT engages the public and a wide variety of external stakeholder groups to help in its transportation decision-making process. INDOT is also required to engage the public when developing transportation plans. INDOT begins to engage the public and other stakeholder groups at the beginning of its transportation planning and project development process, and INDOT continues to solicit feedback throughout the process. Planning partners and stakeholders are typically defined as individuals and groups who are/may be impacted by a project or have an interest in a project. In some cases, federal regulations specifically define who stakeholders are. The following is a list of the typical stakeholders:

    • Pedestrian and Bicyclist Interest Groups: Community leaders, non-profit organizations, and advocates for bike and pedestrian initiatives, policies, safety, enforcement, public health, quality of life, and environmental considerations.
    • Federal Agencies (Highway, Transit, & Aviation): Oversees federal regulatory requirements, programs, funds/grants, aviation and transit operations/facilities, actions, and ensuring the use of federal funds or required actions meet federal requirements, safety, environmental standards.
    • Freight Advisory Council (Truck, Rail, Marine, Aviation): Serves as a forum for agency transportation decisions, future planning, policies, permitting and identifying issues/concerns affecting Indiana freight mobility, safety, and livability. The council includes a cross- section of public and private sector freight representatives for ports, rail carriers, shippers, carriers, parcel delivery, pipeline carriers, third-party freight logistics providers, freight industry workforce, university researchers, advocates, economic development representatives, and others).
    • Indiana Economic Development Corporation: An Indiana quasi-public body that focuses on encouraging business to launch, expand, and locate their existing operations within the state with performance-based tax credits, workforce training grants, innovation/ entrepreneurship resources, public infrastructure assistance, talent attraction/ retention, and other incentives authorized by the state.
    • INDOT Districts: Serves as the frontline coordination and outreach with elected officials, stakeholders, and partners in tandem with the Central Office divisions in Indianapolis, Indiana to serve Indiana’s transportation needs. INDOT Districts are directly responsible for state facility (interstates, US highways, and state routes) infrastructure asset management, maintenance, and construction activities. See page 67 of the Appendix for a map of the six INDOT Districts.
    • Local Government & Elected/Appointed Officials: Continuous and cooperative coordination with local elected officials is a crucial aspect of effective transportation planning. Coordination occurs at district level and Central Office Communication via the Intergovernmental and Legislative affairs team.
    • Metropolitan Planning Organizations (MPOs): Federally required bodies that serve the transportation planning and outreach needs of urbanized areas with populations of 50,000 or greater. MPOs are comprised of elected and appointed officials and technical staff. MPOs develop a number of federally required planning documents; manage both local and state projects in their respective areas; and perform various support related to transportation planning activities. Together with INDOT Central Office Planning Staff and District Offices, MPOs serves as a primary source for local and public input as fundamental cooperating partners in the mode-specific planning and program implementation process.
    • Regional Planning Organizations (RPOs): RPOs serve the transportation planning and outreach needs of small urban and rural areas of the state. RPOs perform planning activities to provide planning support to local communities.
    • Non-MPO/RPO Areas: These include small towns and cities not included in an MPO or RPO area. In non- metropolitan areas, INDOT district offices coordinate transportation planning activities and develop lists of projects to be included in the STIP. INDOT consults with the Regional and/or Rural Planning Organizations, rural area local elected officials, local government agency representatives, special interest groups, and other key transportation stakeholders.
    • Resource Agencies: Government agencies with regulatory authority over an environmental resource and have some sort of stake in transportation related improvements. It is critical to get the resource agencies involved for transportation decision-making early to ensure potential issues are resolved and documented. Resources agencies include the following: Indiana Department of Agriculture, Energy Management, Health, and Natural Resources; State Historic Preservation Officer; U.S. Army Corps of Engineers, Census Bureau, Coast Guard, and Environmental Protection Agency; National Park Services, Natural Resources Conservation Services.
    • Public Transit & Passenger Rail Advisory Committee: Serves as a forum for discussing and identifying public transportation issues and solutions and providing advice to the INDOT Office of Transit on policy, system performance targets, asset management, and funding areas that impact public transit users and providers.
    • Transportation Special Interest and Advocacy Groups (Urban & Rural): Community and business leaders, non- profit organizations, and advocates for various aspects of transportation decision-making, investments, equity, environmental justice, safety, enforcement, policy, corridor beautification, clean air/water, economic development, public health, quality of life, and environmental considerations.

Public Engagement Tools

  • Email notifications – Emails are sent by INDOT to contacts on listservs to share information or send notifications of upcoming meetings, events, notices, etc. to interested parties. Check out the State of Indiana’s GovDelivery page to stay up to date information coming from state government.
  • Website – INDOT, to the maximum effort practicable, makes public information accessible in electronic formats via the Internet through a combination of text, video, audio, and interactive elements. Stay up to date via INDOT: Home.
  • Virtual Town Halls – A mobile system used to poll a large number of participants to provide input on transportation policies, projects, or improvements.
  • Digital Presentations – Computer presentations that can be delivered in-person, remotely, or via the web to allow the public to consume information at their own pace. These are critical to disseminate information and project facts to stakeholders at workshops, meetings, or hearings.
  • Social media notifications – INDOT uses online media (YouTube, Instagram, X formerly Twitter, Facebook, and podcasts) to facilitate conversations and deliver content. These tools are ideal for obtaining quick reactions and developing ongoing conversations with the public. Staff from the Office of Communications are able to continually monitor INDOT’s social media accounts and post informative segments or valuable information, etc. as well as respond to user comments and questions.
  • Community events – Includes local or state fairs, minority expos, and other public events used to solicit input related to planning, programming, and other programs. INDOT’s participation in local events with the community increases INDOT’s visibility and can be used to involve the public that otherwise may not be engaged.
  • Stakeholder meetings and workshops – INDOT may conduct focus groups of urban and/or rural stakeholders to collect information on public perceptions of the Indiana transportation system. INDOT may also conduct focus groups or create Community Advisory Committees to identify transportation needs and perceptions of how well transportation services are being delivered to minority and low-income groups. This provides a good way to improve INDOT’s ability to include minority and low-income groups in the transportation planning process and decision-making on future system improvements.
  • Advisory groups, working groups, or technical committees – INDOT uses working group sessions as potential ways to partner with the public and collaborate over specific topics on transportation planning, projects, or to collectively work towards solving a problem or concern.
  • Official requests for public comments – Made during a specific time-period, and which are advertised through email and social media notifications and posted on the website. INDOT4U Customer Service is used to keep and address public comments for the Planning team. At the project level, comments are managed on a project-by-project basis. Some projects use INDOT4U, but others use their own software documenting and tracking systems.
  • Public information Materials – Materials, such as advertisements (displays and legal notices), newsletters, brochures, summary of reports and dashboards, and fact sheets that INDOT can use to quickly and concisely communicate messages in a visually appealing way and distribute messages across a wide audience in a geographic region.
  • Surveys – Questionnaires that can be distributed virtually or in-person following public meetings to solicit the public’s feedback on a variety of transportation issues. Surveys can also be used to help measure INDOT’s effectiveness in engaging the public.
  • Interactive Electronic Voting – INDOT may use interactive electronic polling devices at public meetings where participants are asked a series of questions on a variety of transportation issues and are able to respond in real time using handheld electronic keypad devices.
  • Public meetings – Public meetings can be held in-person or virtually and are used to present to the public on upcoming projects, transportation planning, etc.

Locations to View Hard Copies of Documents

Identify and coordinate with physical locations where hard copies of plans and documents can be placed for review.  For example, MPO, RPO, or District offices, libraries, senior center, cultural or community centers, churches, or local government agency offices.

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