The Indiana Health Coverage Programs (IHCP) will host the 2025 IHCP Works annual provider seminar Oct. 21 through Oct. 23, 2025, at the Plainfield Embassy Suites located just southwest of Indianapolis.
The 2025 IHCP Works seminar will include educational sessions presented by IHCP partners, including the Indiana Family and Social Services Administration (FSSA), Gainwell Technologies, Acentra Health, Anthem, CareSource, Humana, Managed Health Services (MHS), MDwise and UnitedHealthcare. Topics from IHCP partners will include prior authorization (PA), claims, provider enrollment, behavioral health and waiver services, among others.
For the full session lineup, including descriptions and the daily schedule, see the 2025 IHCP Works Session Descriptions and Schedule. PDFs of the slideshows that will be presented during the sessions can be downloaded from the Seminar Presentations section of this webpage.
Seminar Registration and Event Information
Individuals are requested to complete an online registration form, which is available at the Registration page of the 2025 IHCP Works Annual Seminar events website, powered by Results@Hand. This form includes the option to request any Americans with Disabilities Act (ADA) accommodations needed to fully experience the seminar. A confirmation email is sent immediately upon submission of this form.
Note: Registered attendees are encouraged to use the R@H ConferenceBeat Event app (which can be downloaded on the App Store or via Google Play) to view or update their schedule of sessions, access a hotel and conference center map, and more. These options are also available by logging in to the 2025 IHCP Works Annual Seminar app website , powered by Results@Hand.
Providers that previously registered for the 2023 or 2024 IHCP Works annual seminar or one of the 2024 IHCP Roadshows are already registered and can log in to their existing profile on the ConferenceBeat app or the 2025 IHCP Works Annual Seminar app website to make session selections. The profile can be updated with any changes to the provider's demographic information.
Session selections can be changed at any time. Participants should check in to each session they attend.
All attendees are encouraged to register and make their session selections in advance. Walk-in registrations will be allowed but are not recommended. Space is limited, and the most popular sessions reach capacity well before the start of the seminar. Those who did not sign up for a given session in advance will be allowed to attend only if space is available.
Business casual attire is recommended for comfort. Consider layering to accommodate variations in room temperature. Beverage service will not be available; however, the facility offers a restaurant, early morning coffee bar and snack shop where drinks, snacks and lunch can be purchased.
Reminder to providers: Please do not bring personal health information (PHI) to the seminar.
Seminar Location and Hotel Reservation Information
The seminar will be held at the following location:
Embassy Suites Event Center
2353 Perry Rd.
Plainfield, IN 46168
The Plainfield Embassy Suites Event Center is located southwest of Indianapolis on Perry Road, east of Quaker Boulevard. For directions from a specific location, please use the Maps app on a cell phone or visit a map search website such as maps.google.com.
Guest room reservations are available at the special rate of $170 plus state and local taxes per night. Reservations at the Embassy Suites may be made online (preferred) at the Embassy Suites by Hilton reservation webpage, or by telephone at 800-EMBASSY (800-362-2779) referencing the unique three-letter group code, GWT. Rooms at the discounted rate are booked on a first-come, first-served basis. The special rate applies to reservations made on or before Sunday, Oct 5. If you have any issues with the hotel room block, please reach out to the IHCP Workshop Line at 317-488-5072. Note: Please do not call the hotel to register for seminar sessions; see the Seminar Registration and Event Information section above for seminar registration and session selection instructions.
The Embassy Suites hotel and the event center are located in the same building, but they have different addresses due to the building size. Individuals who are attending the seminar but are not staying at the hotel are advised to navigate to the 2353 Perry Road address. Those who are staying at the hotel for the duration of the seminar should navigate to the following location:
Plainfield Embassy Suites
6089 Clarks Creek Rd.
Plainfield, IN 46168
Free parking is available on the surface lots of the hotel.
Seminar Presentations
The presentations shown here will also be accessible through the ConferenceBeat app and the 2025 IHCP Works Annual Seminar app website. Providers are advised to print paper copies of each presentation for reference, if desired. Paper copies of the presentations will not be provided at the seminar.
FSSA Presentations – Office of Medicaid Policy and Planning (OMPP) and Bureau of Disabilities Services (BDS)
- Maintaining Waiver Certification (OMPP)
- Box 33 Requirements: Reviewing Requirements and Reducing Claim Denials (OMPP)
- Medicaid Questions: A Quiz Game (OMPP)
- Program Integrity 101 (OMPP)
- From Encounter to Reimbursement: A How-To Guide for FQHC/RHC Billing (OMPP)
- The Work of Transformation: BDS System Consolidation and the Good Life (BDS)
Gainwell Technologies Presentations
- Best Practices for Using Secure and Written Correspondence (Gainwell)
- Claim Administrative Review and Appeals Process (Gainwell)
- Portal Provider Maintenance (Gainwell)
- IHCP Portal Navigation: Claim Tips and Tools (Gainwell)
- What to Expect During the Revalidation/Recertification Process (Gainwell)
- Dental Providers (Gainwell)
- Fee-for-Service Waiver and EVV 101 (Gainwell)
- Provider Relations Consultants and Their Role in Assisting Providers (Gainwell)
Acentra Health Presentations
- Enhancing Educational Resources for Managing Prior Authorizations (Acentra Health)
- Navigating the Prior Authorization Portal for Optimal Use (Acentra Health)
Anthem Presentations
- Anthem Indiana PathWays for Aging Dual Care – What to Expect (Anthem)
- Physical and Behavior Health Prior Authorization (Anthem)
- LTSS Site Visits and Expectations (Anthem)
- LTSS UM Process and Procedures (Anthem)
- Hospice Billing (Anthem)
- Quality Programs and Opportunities (Anthem)
- Availity and Care Central Training and Navigation (Anthem)
- Resolving NPI Denials (Anthem)
CareSource Presentations
- Provider Tips, Tricks, and Helpful Hints (CareSource)
- Claim Rejected, Voided, or Denied, Now What? (CareSource)
- Prior Authorization 101: Understanding the Essentials (CareSource)
- Behavioral Health: Empowering Wellness (CareSource)
- Purdue Farm Stress (CareSource)
- DME and Home Health Refresher (CareSource)
- Provider Information Center (CareSource)
- 2025 Dental (CareSource)
Humana Presentations
- Behavioral Health (Humana)
- Waiver Services (Humana)
- Claims (Humana)
- Prior Authorization (Humana)
- Person-Centered Care (Humana)
- Workforce Development (Humana)
- Humana Resources (Humana)
MDwise Presentations
- Behavioral Health with MDwise (MDwise)
- Claims From A to UB (MDwise)
- A Deep Dive into Prior Authorizations with MDwise (MDwise)
- Navigating Provider Enrollment Landscape: Strategies for Successful Enrollment (MDwise)
- MDwise Provider Portal: Discover the Power of the Portal (MDwise)
- MDwise Quality Improvement and Engagement Strategies (MDwise)
- Introducing the Dental Office Toolkit: Functionality for Providers (MDwise)
- MDwise Website: Navigating Online Provider Resources (MDwise)
Managed Health Services (MHS) Presentations
- Provider Behavioral Health: Navigating Complexities and Optimizing Reimbursement (MHS)
- CMS-1500: Mastering Claims Submission and Billing Best Practices (MHS)
- UB-04: Mastering Claims Submission and Billing Best Practices (MHS)
- MHS 101 (MHS)
- Prior Authorization: Simplifying Prior Authorization for Better Patient Care (MHS)
- Quality: Enhancing Care for a Healthier Tomorrow (MHS)
- Social Determinants of Health (SDOH): Housing is Healthcare (MHS)
- Provider Directory Accuracy and Updates (MHS)
UnitedHealthcare Presentations
- Stronger Together: Navigating Behavioral Health Services with UnitedHealthcare (UnitedHealthcare)
- Discover the Impact that Quality of Care Can Have in Your Office for Hoosier Care Connect Providers (UnitedHealthcare)
- Navigating Claims with Confidence: IHCP Overview for UHC Community Plan (UnitedHealthcare)
- Get Credentialed, Get Connected: Your UHC Enrollment Guide (UnitedHealthcare)
- Unlocking the Essentials: An Introduction to UHC's Home- and Community-Based Services (HCBS) (UnitedHealthcare)
- United Healthcare Informational Session on Nursing Facility Services (UnitedHealthcare)
- Navigating Prior Authorization: A Provider's Guide to Success (UnitedHealthcare)
Questions
If you have questions about the seminar, please leave a message on the IHCP Workshop Line at 317-488-5072.