The Indiana Health Coverage Programs (IHCP) will host the 2026 IHCP Works annual provider seminar Tuesday through Thursday, Oct. 6 through Oct. 8, 2026, at the Plainfield Embassy Suites, located just southwest of Indianapolis.
The 2026 IHCP Works seminar will include educational sessions presented by the Indiana Family and Social Services Administration (FSSA) Office of Medicaid Policy and Planning (OMPP), Gainwell Technologies, Acentra Health, Anthem, CareSource, Humana, Managed Health Services (MHS) and UnitedHealthcare.
Topics will include program overviews and specific program billing guidelines, among other important IHCP information.
For the full session lineup, including descriptions and the daily schedule, see the 2026 IHCP Works Session Descriptions and Schedule. PDFs of the slideshows that will be presented during the sessions will be made available to download from the Seminar Presentations section on this webpage in advance of the seminar.
Seminar Registration and Event Information
Providers are requested to complete an online registration form, which is available at the Registration page of the 2026 IHCP Works Annual Seminar events website, powered by Results@Hand. This form includes the option to request any Americans with Disabilities Act (ADA) accommodations needed to fully experience the seminar. A confirmation email is sent immediately upon submission of this form.
Note: Registered attendees are encouraged to use the R@H ConferenceBeat Event app (which can be downloaded on the App Store or via Google Play) to view or update their schedule of sessions, access a hotel and conference center map, view a list of local restaurants, and more. These options are also available by logging in to the 2026 IHCP Works Annual Seminar app website, powered by Results@Hand.
Providers that previously registered for any IHCP Works annual seminar since 2023, or for one of the 2024 Roadshows, are already registered and can log in to their existing profile on the ConferenceBeat app or the 2026 IHCP Works Annual Seminar app website to make session selections. The profile can be updated with any changes to the provider’s demographic information.
Session selections can be changed at any time. Participants should check in to each session they attend.
All attendees are encouraged to register and make their session selections in advance. Walk-in registrations will be allowed but are not recommended. Space is limited, and the most popular sessions reach capacity well before the start of the seminar. Those who did not sign up for a given session in advance will be allowed to attend only if space is available.
Business casual attire is recommended for comfort. Consider layering to accommodate variations in room temperature. Beverage service will not be available; however, the facility offers a restaurant, early morning coffee bar and snack shop where drinks, snacks and lunch can be purchased.
Reminder to providers: Please do not bring personal health information (PHI) to the seminar.
Seminar Location and Hotel Reservation Information
The seminar will be held at the following location:
Embassy Suites Event Center
2353 Perry Rd.
Plainfield, IN 46168
The Plainfield Embassy Suites Event Center is located southwest of Indianapolis on Perry Road, east of Quaker Boulevard. For directions from a specific location, please use the Maps app on a cell phone or visit a map search website such as maps.google.com.
Guest room reservations are available at the special rate of $175 plus state and local taxes per night. Reservations at the Embassy Suites may be made online (preferred) at the Embassy Suites by Hilton reservation webpage, or by telephone at 800-EMBASSY (800-362-2779) referencing the unique six-letter group code, CESGTA. Rooms at the discounted rate are booked on a first-come, first-served basis. The special rate applies to reservations made on or before Sunday, Sept. 20. If you have any issues with the hotel room block, please reach out to the Gainwell Workshop Help Line at 317-488-5072. Note: Please do not call the hotel to register for seminar sessions; see the Seminar Registration and Event Information section above for seminar registration and session selection instructions.
The Embassy Suites hotel and the event center are located in the same building, but they have different addresses due to the building size. Individuals who are attending the seminar but are not staying at the hotel are advised to navigate to the 2353 Perry Road address. Those who are staying at the hotel for the duration of the seminar should navigate to the following location:
Plainfield Embassy Suites
6089 Clarks Creek Rd.
Plainfield, IN 46168
Free parking is available on the surface lots of the hotel.
Seminar Presentations
Beginning Oct. 1, PDFs of all slideshows that will be presented during the seminar sessions will be available from this webpage. The presentations will also be accessible through the ConferenceBeat app and 2026 IHCP Works Annual Seminar app website.
Providers are advised to print paper copies of each presentation for reference, if desired. Paper copies of the presentations will not be provided at the seminar.
Indiana Family and Social Services Administration (FSSA) Office of Medicaid Policy and Planning (OMPP):
- Audit Survival 101
- Indiana Rural Health Transformation Program
- Improving Outcomes for Justice Involved Youth: What Providers Need to Know About CAA Coverage
- Navigating Member Eligibility for Providers
- Provider Enrollment: In the Know
- Box 33 Requirements: Reviewing Requirements and Reducing Claim Denials
- Medicaid Questions: A Quiz Game - Link to come
- The OMPP HCBS Certification Guide
Gainwell Technologies Presentations:
- Submitting Claim Adjustments, Voids and Accounts Receivables
- Staying Current on IHCP Provider Healthcare Portal Enrollments and Updates
- Leadership Unplugged
- Clean Claims, Fast Payments: Unlocking Efficient Claim Resolution
- Gainwell: ABA Beyond the Basics
- Electronic Visit Verification Refresher
- Administrative Review and Appeals Best Practices
- HMS Provider Portal Training
- Gainwell Knowledge Exchange Panel
Acentra Health (Acentra) Presentations:
- Improving Prior Authorization Processing and Outcomes for Behavioral Health Inpatient Admissions and Concurrent Review
- Streamlining Prior Authorizations: Preventing Errors and Reducing Delays
Anthem Presentations:
- Anthem PathWays Dual Care FIDE Overview
- Anthem's Waiver Provider Overview
- Working with Carelon Behavioral Health and Anthem
- Anthem Prior Authorizations
- Anthem Provider Enrollment
- Understanding Anthem's Claims Processes
- Top Denials and How a Few Quick Tips Can Improve Your Accounts Receivable (A/R)
- Improving Person-Centered Care Delivery
- The ABCs of FQHCs
CareSource Presentations:
- WellTrans – NEMT Benefit Overview/Provider Credentialing
- CareSource Behavioral Health
- Quality Programs and Priorities
- CareSource's Learning Management System (LMS) for Providers
- Medicaid Provider Claims & Billing Guide
- CareSource's Provider Portal
- Dental – A Comprehensive Overview
- Important Information and Resources for CareSource Providers
- CMS-1500 NPI Rejections and Denials
Humana Presentations:
- Availity Essentials & Health Edge Navigation
- Humana Behavioral Health and Substance Use Disorder
- Humana Claims Education and Resolution
- Humana Healthy Horizons Tips and Tricks
- Humana Indiana PathWays for Aging Dual Care
- Prior Authorizations Deep Dive
- Provider Enrollment from Beginning to End
- Humana: Overpayments and Recoupments
- Transportation Benefits and Services
Managed Health Services (MHS) Presentations:
- Behavioral Health: Integrating Care for Better Outcomes
- Prior Authorization: Streamlining the Process for Success
- CMS-1500: Updates and Insights: Navigating Regulatory Changes
- Understanding UB-04 Billing: Key Components and Common Errors
- Dental Overview
- Provider Enrollment Made Simple: Fast-Track Your Approval
- Quality Matters: Driving Improvement Through Data
- Introduction to Managed Health Services (MHS)
- Common Denials and How to Resolve Them
UnitedHealthcare (UHC) Presentations:
- Partnering for Better Care: Behavioral Health Success with UnitedHealthcare
- Understanding Nursing Facility Services with UnitedHealthcare
- NEMT Provider Enrollment
- Navigating UHC as a Medical Provider
- UHC Service Coordination in Action: How Care Coordination and LTSS Support Work Together
- Maximizing Efficiency with the UHC Provider Portal
- An Introduction for Providers to UHC’s Home- and Community-Based Services (HCBS)
Questions
If you have questions about the seminar, please leave a message on the IHCP workshop voicemail box at 317-488-5072.