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Electronic Visit Verification Training

The Indiana Health Coverage Programs (IHCP) delivers self-paced training on the state’s electronic visit verification (EVV) system, Sandata.

Note: For providers planning to use an alternate EVV system, instead the state-sponsored one, the IHCP also offers self-paced training on the Aggregator — which all IHCP EVV systems must feed data into. For training on the alternate EVV systems themselves, providers must make arrangements with the vendor for their chosen system. 

Sandata EVV Self-Paced Training and Train-the-Trainer Approach

At least one employee from each agency (service location) that will be using the state-sponsored EVV system, Sandata Portal, must complete a self-paced training through the learning management system (LMS), Sandata Learn. After completing the training, that employee may train other staff members within the agency on how to use the EVV system.

The individual whose address is on file with the IHCP provider enrollment profile for a given service location is considered the administrator of the Sandata Portal for that location. For agencies with multiple locations, each IHCP-enrolled location has a separate agency ID for the Sandata Portal.

Providers will not receive their Sandata EVV Portal Welcome Kits until a representative from their agency (service location) completes the self-paced training provided by Sandata. The training and instructions can be accessed at IN FSSA Sandata EVV Training. After the training is completed, a copy of the Certificate of Completion, along with the IHCP Provider ID for the provider location, must be emailed to inxixevv@gainwelltechnologies.com to receive the Welcome Kit.

Sandata Mobile Connect App Resources for Caregivers

Sandata uses the Sandata Mobile Connect application. All caregivers are encouraged to download the application to take advantage of the improved user experience and to access the most current updates to the application.

Instructions on how to download and use the newest version of the Sandata Mobile Connect application can be found in the Caregiver How To Documents (Version 2.0) from Sandata On-Demand.

Additional Training Resources

Sandata On-Demand provides additional training videos and reference guides for both the state-sponsored EVV system (Sandata EVV) and Sandata Aggregator (for alternate EVV system users):

More Information About EVV

For general information about the state’s EVV solution, including IHCP provider requirements and timelines, see the Electronic Visit Verification page.

For a quick overview of covered services, security settings, reason codes and tasks performed, see the EVV Supplemental Training Material.

Providers planning to use the Sandata EVV system or alternate EVV system should complete all steps outlined in the Electronic Visit Verification Preparation guide.

Providers can send questions or concerns regarding the EVV program or the state-sponsored EVV system via email to inxixevv@gainwelltechnologies.com or EVV@fssa.in.gov, or may call IHCP Provider Customer Assistance at 800-457-4584, option 5.

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