The Indiana Housing and Community Development Authority (IHCDA) would like to thank you for all you have done to help ensure families stay warm in the winter and cool in the summer. This energy assistance program assists roughly 108,000 families on an annual basis with their utilities.

This page is designed to provide resources for the local service providers and utility vendors who work with IHCDA to run the program. If you are looking for a resource that is not listed below, please contact IHCDA at LIHEAP@ihcda.in.gov

Program Outputs

• June 10, 2024 - Overall Progress Report
• June 10, 2024 - Agency Progress Report
• December 19, 2023 - Overall Summary Report
• December 19, 2023 - Agency Summary Report

Program Policy and Operations

2024-2025

• Intake and Operations Program Manual
• Appendices and Forms

2023-2024

• Detailed Model Plan - LIHEAP - FFY 2024
• Intake and Operations Program Manual
• Appendices and Forms

Program Resources

• Click here to access Utility Vendor training information and materials
• Click here to access program outreach/marketing resources

EAP Training PY2025

• EAP Operations and Policy Changes - video I ppt
• EAP Intake Overview - video I ppt
• IHCDA Program Integrity and Fraud, Waste, and Abuse - video (2024 version) I ppt
• Vendor Updates - ppt
• Customer Service - ppt
• EAP Income Eligibility Determination and Calculation - video I ppt
• LIHEAP Budget and Award Management, Claims, and Transmittals  - video I ppt
• Investigate Fraud, Waste, and Abuse - video I ppt

Links

• U.S. Department of Health & Human Services
• ACF Grantee Resource Guide
• LIHEAP Virtual Library
• LIHEAP Clearinghouse
• LIHEAP Clearinghouse A16 Site
• LIHEAP Clearinghouse Data Warehouse
• ACF Training Resources