The Indiana Housing and Community Development Authority (IHCDA) would like to thank you for all you have done to help ensure families stay warm in the winter and cool in the summer. This energy assistance program assists roughly 108,000 families on an annual basis with their utilities.

This page is designed to provide resources for the local service providers and utility vendors who work with IHCDA to run the program. If you are looking for a resource that is not listed below, please contact IHCDA at LIHEAP@ihcda.in.gov.

Program Outputs

• May 1, 2023 - Overall Progress Report
• May 1, 2023 Agency Progress Report

Program Policy and Operations

2023-2024

• Detailed Model Plan - LIHEAP - FFY 2024

2022-2023

• Intake and Operations Program Manual
• Appendices and Forms
• Appendices and Forms - Spanish

2021-2022

• Intake Specialist Guide

Program Resources

• Click here to access program outreach/marketing resources

Vendor Materials

• Vendor Portal
• EAPConnect Vendor Form
• ACH Form
• W-9 Form
• Utility Vendor Overpayment-Refund Summary Spreadsheet
• 2019 Vendor Summit Presentation
• EAP Utility Vendor Guide

EAP Training PY2023

• Electric and Gas Vendor Training - video I ppt
• Bulk Fuel Vendor Training - video I ppt
• EAP Operations and Policy Changes - video I ppt
• Intake Overview - video I ppt
• EAP and Water Training - July 27, 2022
• Eligibility Determination and Income Calculation - video I ppt
• Budget, Award Management, and Transmittals - video I ppt
• Investigate Fraud, Waste, and Abuse - video I ppt

Links

United Way of Central Indiana Winter Assistance Fund (UWCI WAF)
US Department of Health & Human Services

• ACF Grantee Resource Guide
• LIHEAP Virtual Library
• LIHEAP Clearinghouse
• LIHEAP Clearinghouse A16 Site
• LIHEAP Clearinghouse Data Warehouse
• ACF Training Resources