The Indiana Housing and Community Development Authority (IHCDA) would like to thank you for all you have done to help vulnerable, income-constrained households to keep the lights on and stay warm in the winter. Indiana’s Energy Assistance Program assists over 100,000 Hoosier families a year with their utilities amid rising costs.

Program Policy and Operations

2025-2026

• PY2026 Detailed Model Plan (DRAFT)
• PY2026 Intake and Operations Program Manual
• Appendices
• Agency-Facing Forms
• Client-Facing Forms

2024-2025

• PY2025 Detailed Model Plan
• Intake and Operations Program Manual
• Appendices and Forms

Program Resources

• Click here to access Utility Vendor training information and materials
• Click here to access program outreach/marketing resources

EAP Training

PY2026

• PY2026 EAP Training
• Recordings
  • Day 1 - Part 1
  • Day 1 - Part 2
  • Day 2 - Part 1
  • Day 2 - Part 2
  • Day 2 - Part 3

PY2025

• EAP Operations and Policy Changes - video I ppt
• EAP Intake Overview - video I ppt
• IHCDA Program Integrity and Fraud, Waste, and Abuse - video (2024 version) I ppt
• Vendor Updates - ppt
• Customer Service - ppt
• EAP Income Eligibility Determination and Calculation - video I ppt
• LIHEAP Budget and Award Management, Claims, and Transmittals  - video I ppt
• Investigate Fraud, Waste, and Abuse - video I ppt

Links

• U.S. Department of Health & Human Services
• ACF Grantee Resource Guide
• LIHEAP Virtual Library
• LIHEAP Clearinghouse
• LIHEAP Clearinghouse A16 Site
• LIHEAP Clearinghouse Data Warehouse
• ACF Training Resources