Where to go for care
When you need care quickly, knowing where to go can save you time and money. Going to the emergency room (ER) or calling 911 is always your best option for emergencies. If it’s not an emergency, you can see your primary care physician (PCP), have a virtual visit with a doctor, or go to a retail health clinic or urgent care center.
- View this chart from Anthem (also displayed below) to compare your options and view the cost of care by place of service. Note that prices will vary by location.
| Options for care | Nurseline | LiveHealth Online | Retail Health | PCP | Urgent Care Center | Emergency Room |
|---|---|---|---|---|---|---|
| Cost | Free | $55 | $70 | $105 | $147 | $1,636 |
| When you have... | Flu-like symptoms, allergies, fever, eye or sinus pain, rash. | Flu-like symptoms, allergies, fever, sinus pain, diarrhea, eye infection, rash. | Sore throat, earaches, bumps, minor cuts and scrapes, UTI. | Mild asthma, flu-like symptoms, fever, sprains, eye or sinus infection, sore throat, earache, other nonemergency symptoms. | Sprain and strains, ear or sinus pain, minor allergic reactions, cough, sore throat, minor headache, UTI. | Signs of a heart attack, difficulty breathing, severe burn or bleeding - and any other symptoms that are life-threatening. |
| Get Connected | To contact Anthem's 24/7 NurseLine, call 800-700-9184 | Sign up for free or download the mobile app from your device’s app store. | Choose a Primary Care Provider (PCP) |
Two simple ways to find the right care for you:
- Download the Sydney HealthSM mobile app, log in, and select Find Care.
- Log in at anthem.com and choose Find Care.
OrthoIndy
OrthoIndy has been named the preferred orthopedic provider for State of Indiana employees. In February 2024, the state of Indiana announced a new partnership with OrthoIndy, the state’s preferred provider for high-quality and cost-effective orthopedic care. After careful evaluation, the State found OrthoIndy delivers exceptional outcomes at significantly lower costs compared to other Indiana orthopedic care providers.
Total Health Connections
Total Health Connections is an Anthem program designed to make healthcare simpler, more personal, and easier to navigate. With Total Health Connections, you’ll have a Family Advocate by your side — your personal health champion. Whether you’re managing a chronic condition, scheduling preventive care, or handling a health concern, your Family Advocate is here to help you and your family get the care you deserve. Total Health Connections is here to support you and your family every step of the way at no additional cost to you.
What your Family Advocate can do for you:
- Help you find top-quality, in-network doctors, specialists, and care facilities.
- Schedule appointments and stay on top of preventive care.
- Connect you with Anthem’s clinical specialists for personalized care plans.
- Quickly secure approvals for urgent medical needs like surgery.
- Simplify your health plan and benefits, allowing you to focus on your well-being.
Get started:
Your Family Advocate is ready to help! Download or log in to Anthem’s Sydney℠ Health app, available for iPhone and Android. Log in using your Anthem User Name and Password from their web portal or register as a new user. Then, select More, and go to Care Team to send a message.
While you’re in the app, you can also:
- Check care costs.
- Access your digital ID card.
- Find local doctors.
- Schedule a virtual visit.
Learn to Live
Your emotional health is an important part of your overall health. With Emotional Well-being Resources, administered by Learn to Live, you can receive support to help you and your household live your happiest, healthiest lives.
Built on the proven principles of Cognitive Behavioral Therapy, our digital tools will be available anywhere. They can help you identify thoughts and behavior patterns that affect your emotional well-being—and work through them. You’ll learn effective ways to manage things like stress, depression, anxiety, substance use, panic and sleep issues.
Emotional Well-being Resources provide a wealth of tools at your fingertips:
- Personalized one-on-one coaching: Team up with an experienced coach who can provide support and encouragement by email, text, or phone.
- Build a support team: Add friends or family members as "teammate." They can help you stay motivated and accountable while you work through programs.
- Practice mindfulness on the go: Receive weekly text messages filled with positivity, quick tips, and exercises to improve your mood.
- Live and on-demand webinars: Learn how to improve mental well-being with useful tips and advice from experts.
Access the program by logging into your account on Anthem.com or the Sydney app. Learn to Live is found in the Programs menu under Emotional Well-being Resources. To learn more, watch this brief video.
