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What is SSPM?

Self-Service Password Management (SSPM) is a web application which allows customers the flexibility of being able to reset some of their own passwords or unlock their accounts in a secure fashion. Customers no longer have to rely on calling the IOT Customer Service Desk for some password resets or unlocks and can change their own passwords or unlock their account at any time on any device with internet connectivity.

How do I register?

Browse to

Click on ‘Register for Password Management’.

How do I use Self-Service Password Management?

Here is a training guide to walk you through the system.

What do I do if I forget my password?

Go to and click on Forgot Password

I’m at work and don’t know my password!

  1. Use a coworker's computer and go to
  2. Use a smartphone and go to

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