The Indiana Office of Technology (IOT) collects billing data from several resources. Each month, IOT’s Billing Manager reviews and approves the preliminary billing reports, the Billing Team then proceeds with the billing finalization process, and agencies receive a notification once invoices are available in Pinnacle. IOT’s primary goal is to have billing submitted to the Auditor of State for payment by the end of each month. Agencies are encouraged to review their invoice during the first two weeks of the month.
At the end of each fiscal year, IOT reviews its financial reports to determine if any of the product code rates need to be adjusted (increased or decreased) for the new fiscal year and will publish an updated Service Catalog and Rate Sheet. As a result, agencies will notice that their July invoice will reflect those new rates.
Click here to learn about tips on how to save money on your agency's IOT bill.
Assistance with Billing Accounts and Questions
Submit a General Request in ServiceNow for all billing inquiries:
- IOT Invoice Questions
- Pinnacle Account Set-up
- Request new user access to Pinnacle
- Request a Billing Change
- Pinnacle Reports
- Pinnacle Training
- Pinnacle System Performance
Open a ticket with IOT Customer Service by submitting a General Request in ServiceNow, or by calling the HelpDesk at (317) 234-HELP (4357) or toll free at (800) 382-1095. Your ticket will be assigned to the IOT Billing Team.
Billing Links, Forms & Documents
- IOT Billing Dashboard
- IOT Billing Dashboard User Guide
- The Bill Code Database
- Pinnacle System
- Request Access for Billing - ServiceNow General Request
- Remote Pinnacle Account Setup
- Pinnacle Training Documents:
