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Catalis Billing / Payment Processing

This page and all forms are for reporting issues or requesting refunds from Catalis as your payment processor.

Client Support Team

Hours of Operation: Monday - Friday 8:00a-5:00p ET

Email: (preferred, instructions below)

Phone: 1-844-507-3639

Your email to will automatically open a service ticket and will send an email notification to Chanya Patsakorn, Indiana’s dedicated Client Support Representative.

Contact Catalis Support for:

Financial & Reporting Inquires:

Technical Support:

  • Deposit Verifications
  • POS Hardware Troubleshooting & Deployment
  • Reconciliation Assistance
  • Payment Application (Web)
  • Voids & Refunds
  • File Transfers
  • Reporting & Online Portal Access

Urgent Issues Requiring Immediate Escalation

  • Examples: Payment Application (website) down/not functioning and/or cannot accept payments
  • Email Catalis Support and include the escalation contacts listed in the Catalis Support Reference, and flag as high priority

How to Open a Ticket with Client/Technical Support

  • Email with your issue. This is preferred because it opens a ticket automatically.
  • Include your Dept/Agency Name and Issue in Subject Line (i.e., Dept/Agency Name | Support Request)
  • Please provide as much information as possible about the issue in the email Body.
  • You will get an automatic reply with a support ticket number.
  • If you need to inquire on status or amend a ticket, please respond to the automatic email you received when the ticket was initially established. Initiating a new email thread will open another ticket, which could delay resolution.
  • If sending an Encrypted Message, the Catalis Support Ticketing System currently does not support these. A Catalis Client Support Representative will respond and may ask you to forward the email directly where it contains an attachment(s).
  • For more information: Catalis Support Reference - Indiana Service Desk