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At a Glance
  • Phase 1 will involve all Code Enforcement operations currently conducted in PSP.
  • Phase 1 will launch in 2022.
  • All previous Access Indiana credentials remain valid.
  • Code Enforcement business in the DFBS system is not impacted.

Coming Soon: New Customer Service Platform

Planning is underway to transfer all transactional business with IDHS to a new Salesforce platform: IDHS Services Gateway. The project will occur in phases, and the first phase will deal only with the Code Enforcement operations now taking place in the Public Safety Portal (PSP), including but not limited to amusement and entertainment permits, fireworks permits, and building inspections and violations. ...

Business conducted within PSP related to Code Enforcement operations will be transitioned to IDHS Services Gateway. Once complete, any Code Enforcement customer activities currently performed in PSP will be discontinued, and customers will be required to use their Access Indiana accounts to perform those activities in IDHS Services Gateway.
Note: Any Code Enforcement operations or customer activity currently conducted in the DFBS system will continue unchanged for now.

The new IDHS Services Gateway will provide IDHS with an array of exciting new tools to deliver the quality service and system dependability that represent the core mission of IDHS. We look forward to providing Hoosiers with an intuitive, user-friendly experience and offering solid engagement with IDHS and its staff through this new platform.

Thank you for your patience during this transition.

At a Glance
  • Phase 1 will involve all Code Enforcement operations currently conducted in PSP.
  • Phase 1 will launch in 2022.
  • All previous Access Indiana credentials remain valid.
  • Code Enforcement business in the DFBS system is not impacted.