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Electronic Visit Verification Training

The Indiana Health Coverage Programs (IHCP) delivers training on the State’s electronic visit verification (EVV) system, Sandata, through instructor-led sessions (both classroom-based and virtual webinars), as well as self-paced training.

For providers planning to use an alternate EVV system, self-paced training on the Aggregator — which all IHCP EVV systems must feed data into — is also available.

Note: For training on EVV systems other than Sandata, providers must make arrangements with the vendor for their chosen system.


EVV Training Approach

The IHCP delivers Sandata EVV administrator training for up to two employees from each provider agency (IHCP-enrolled service location). It is recommended that at least one of the training participants be an administrator for the provider. It is then expected that those employees will train other staff members within the agency on how to use the EVV system.

Providers will not receive their Sandata EVV Portal Welcome Kits, which include their login credentials, until a representative from their agency (service location) completes either an instructor-led EVV train-the-trainer session (webinar or classroom-based) or the self-paced training available on the Sandata Learning Management System (LMS).


EVV Train-the-Trainer Sessions

Watch for IHCP Banner Pages announcing dates and times for upcoming instructor-led virtual training (webinar) sessions for the state-sponsored Sandata EVV solution.

Note: Because of the public health emergency for the coronavirus disease 2019 (COVID-19), no in-person (classroom) training sessions are currently being scheduled.

To register for an upcoming session, follow the instructions in the Indiana Family and Social Services Administration EVV Agency Provider Training Registration Quick Reference Guide.


EVV Train-the-Trainer Self-Paced Training

Providers that plan to use the state-sponsored Sandata solution but are not able to attend an instructor-led training session (webinar or in-person) are required to complete the self-paced training.

To get started with the self-paced training, see the EVV Agency Provider Training Registration Quick Reference Guide to access instructions for the Sandata LMS registration (sign up). After you sign up (or log in, if already enrolled), follow the prompts within the LMS.

Note: The quick reference guide mentions signing up for classroom and webinar training only, but the sign up process is the same for the self-paced training.


EVV Training Reference Material

The following documents and videos are intended to supplement the EVV training and do not satisfy the requirement for provider agency training on the Sandata system.

These documents are intended to help providers become familiar with the Sandata EVV Portal and the Aggregator:

The following training videos will guide users through the Sandata Mobile Connect (SMC) application. View the training videos in the order listed:

  1. SMC First Time Login
  2. SMC Menu Options
  3. SMC Password Self Reset
  4. SMC Call In (Start Visit)
  5. SMC Call Out (End Visit) with Client Verification
  6. SMC Call In (Start Visit) for Non-Enrolled Client
  7. SMC Call Out (End Visit) for Non-Enrolled Client

More Information about EVV

For general information about the State’s EVV solution, including IHCP provider requirements and timelines, see the Electronic Visit Verification page.

Providers planning to use the Sandata EVV system or alternate EVV system should complete all steps outlined in the Electronic Visit Verification Preparation guide.

Providers can send questions or concerns regarding the EVV program or the State-sponsored EVV system via email to EVV@fssa.in.gov, or may call IHCP Provider Customer Assistance at 800-457-4584, option 5.

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