The Gainwell Technologies Provider Relations Unit organizes its Indiana Health Coverage Programs (IHCP) Provider Relations team into regions to minimize wait times when providers contact the unit for assistance. Every region has a field consultant and an internal consultant working in conjunction to meet the needs of the provider community. Regional email and voicemail allow both field consultants and internal consultants to access, research and respond to provider inquiries. This approach enhances continuity of communication and more timely issue resolution for providers.
Indiana Territory Map
(Click map for larger view.)
Consultants for the Indiana Regions
(F= Field; I= Internal)
| Region | Consultant | Telephone | Counties Served | |
| 1 | Jean Downs (F) | INXIXRegion1@gainwelltechnologies.com | 317-488-5071 | Dekalb, Elkhart, Fulton, Jasper, Kosciusko, LaGrange, Lake, LaPorte, Marshall, Newton, Noble, Porter, Pulaski, St. Joseph, Starke, Steuben, Whitley |
| 2 | Shari Galbreath (F) | INXIXRegion2@gainwelltechnologies.com | 317-488-5080 | Allen, Adams, Benton, Blackford, Cass, Carroll, Clinton, Delaware, Fountain, Grant, Howard, Huntington, Jay, Madison, Miami, Montgomery, Randolph, Tippecanoe, Tipton, Wabash, Warren, Wells, White |
| 3 |
Crystal Woodson (F) Jeannette Curtis (I) | INXIXRegion3@gainwelltechnologies.com | 317-488-5324 | Boone, Hamilton, Hendricks, Johnson, Marion, Morgan |
| 4 |
Jenny Roberts (F) Emily Redman (I) | INXIXRegion4@gainwelltechnologies.com | 317-488-5153 | Clay, Crawford, Daviess, Dubois, Gibson, Greene, Knox, Lawrence, Martin, Orange, Owen, Parke, Perry, Pike, Posey, Putnam, Spencer, Sullivan, Vanderburgh, Vermillion, Vigo, Warrick |
| 5 | Tami Foster (F) | INXIXRegion5@gainwelltechnologies.com | 317-488-5186 | Bartholomew, Brown, Clark, Dearborn, Decatur, Fayette, Floyd, Franklin, Hancock, Harrison, Henry, Jackson, Jefferson, Jennings, Monroe, Ohio, Ripley, Rush, Scott, Shelby, Switzerland, Union, Washington, Wayne |
Consultants for Bordering Areas and Out-of-State Providers
| State | Cities | Consultant | Telephone | |
| Illinois | Chicago/Watseka | Jean Downs | INXIXRegion1@gainwelltechnologies.com | 317-488-5071 |
| Illinois | Danville | Shari Galbreath | INXIXRegion2@gainwelltechnologies.com | 317-488-5080 |
| Kentucky | Louisville | Tami Foster | INXIXRegion5@gainwelltechnologies.com | 317-488-5186 |
| Kentucky | Owensboro | Jenny Roberts | INXIXRegion4@gainwelltechnologies.com | 317-488-5153 |
| Michigan | Sturgis | Jean Downs | INXIXRegion1@gainwelltechnologies.com | 317-488-5071 |
| Ohio | Cincinnati/Harrison | Tami Foster | INXIXRegion5@gainwelltechnologies.com | 317-488-5186 |
| Ohio | Hamilton/Oxford | Tami Foster | INXIXRegion5@gainwelltechnologies.com | 317-488-5186 |
| All out-of-state providers except those in the previously listed cities | Judy Green | 317-488-5026 |
Provider Relations Team Lead
| Name | Title | Telephone |
| Shari Galbreath (Interim) | Provider Relations Team Lead | 317-488-5032 |