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Provider Relations Consultants

The Gainwell Technologies Provider Relations Unit organizes its Indiana Health Coverage Programs (IHCP) provider relations team into regions to minimize wait times when providers contact the unit for assistance. Every region has a provider relations field consultant and a provider relations internal consultant working in conjunction to meet the needs of the provider community. Regional email and voicemail allow both field consultants and internal consultants to access, research and respond to provider inquiries. This approach enhances continuity of communication and more timely issue resolution for providers.


Indiana Territory Map

(Click map for larger view.)

PR Territory Map SMALL


Consultants for the Indiana Regions

(F= Field; I= Internal)

RegionConsultantEmailTelephoneCounties Served
1

Jean Downs (F)
Katie Grause (I)

INXIXRegion1@dxc.com 317-488-5071 Dekalb, Elkhart, Fulton, Jasper, Kosciusko, LaGrange, Lake, LaPorte, Marshall, Newton, Noble, Porter, Pulaski, St. Joseph, Starke, Steuben, Whitley
2 Shari Galbreath (F)
Gretchen Schaller-Golob (I)
INXIXRegion2@dxc.com 317-488-5080 Allen, Adams, Benton, Blackford, Cass, Carroll, Clinton, Delaware, Fountain, Grant, Howard, Huntington, Jay, Madison, Miami, Montgomery, Randolph, Tippecanoe, Tipton, Wabash, Warren, Wells, White
3 Crystal Woodson (F)
Jeannette Curtis (I)
INXIXRegion3@dxc.com 317-488-5324 Boone, Hamilton, Hendricks,  Johnson, Marion, Morgan
4 Jenny Roberts (F)
Emily Redman (I)
INXIXRegion4@dxc.com 317-488-5153 Clay, Crawford, Daviess, Dubois, Gibson, Greene, Knox, Lawrence, Martin, Orange, Owen, Parke, Perry, Pike, Posey, Putnam, Spencer, Sullivan, Vanderburgh, Vermillion, Vigo, Warrick
5 Tami Foster (F)
Vikki Lowllun (I)
INXIXRegion5@dxc.com 317-488-5186 Bartholomew, Brown, Clark, Dearborn, Decatur, Fayette, Floyd, Franklin, Hancock, Harrison, Henry, Jackson, Jefferson, Jennings, Monroe, Ohio, Ripley, Rush, Scott, Shelby, Switzerland, Union, Washington, Wayne

Consultants for Bordering Areas and Out-of-State Providers

StateCitiesConsultantEmailTelephone
Illinois Chicago/Watseka Jean Downs INXIXRegion1@dxc.com 317-488-5071
Illinois Danville Shari Galbreath INXIXRegion2@dxc.com 317-488-5080
Kentucky Louisville Tami Foster INXIXRegion5@dxc.com 317-488-5186
Kentucky Owensboro Jenny Roberts INXIXRegion4@dxc.com 317-488-5153
Michigan Sturgis Jean Downs INXIXRegion1@dxc.com 317-488-5071
Ohio Cincinnati/Harrison Tami Foster INXIXRegion5@dxc.com 317-488-5186
Ohio Hamilton/Oxford Tami Foster INXIXRegion5@dxc.com 317-488-5186
All out-of-state providers except those in the previously listed cities   Judy Green   317-488-5026

Provider Relations Team Lead

NameTitleTelephone
Jenny Atkins Provider Relations Team Lead 317-488-5032

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