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Right Choices Program (RCP)

Overview

The Right Choices Program (RCP) is the lock-in program developed by the Indiana Health Coverage Programs (IHCP) in accordance with Code of Federal Regulations 42 CFR Sections 455 and 456 and Indiana Administrative Code 405 IAC 1-1-2(c).

Members are selected for review based on their behavior patterns and utilization practices compared with other members of the same population within each IHCP program. Reviews may also be initiated by referral, based on reports of potential overuse or abuse from various sources such as IHCP providers or other agencies. After the review process, if it is determined that the member is overusing or abusing services, the member is placed in the RCP, which includes increased care coordination, provider assignment, member education, and interventions. The member is locked in to a single primary medical provider (PMP) and a single pharmacy. If the member requires services from a different provider, such as a specialist, the PMP must submit a referral; otherwise, the services will not be reimbursed.

Any IHCP member who meets the RCP criteria may be placed in the RCP, including members enrolled in Hoosier Healthwise, Healthy Indiana Plan (HIP), Hoosier Care Connect, or Traditional Medicaid.

The RCP program is administered, in accordance to the State's policy and procedure guidelines, by the managed care entities (Anthem, CareSource, Managed Health Services [MHS], MDwise, and UnitedHealthcare) for managed care members, and by Gainwell Technolgies (formerly DXC Technology) for fee-for-service (Traditional Medicaid) members.

Checking Eligibility

Before rendering services, providers must verify member eligibility to determine the individual's enrollment status for the date of service, including whether RCP restrictions exist and, if so, which providers are included on the member's lock-in list. 

Billing and Reimbursement

For professional and pharmacy claims, the IHCP reimburses only the lock-in and approved referral providers to which the member is restricted.

If the provider is not a lock-in or approved referral provider for the member, the provider must notify the member that the services will not be covered by the IHCP. If, before services are rendered, the member signs a statement of understanding that he or she is responsible for payment, the provider can bill the member directly for services not eligible for reimbursement due to RCP restrictions.

Contacts

Providers may refer questions about RCP members to the appropriate RCP Administrator. For contact information, see the Care Management section of the IHCP Quick Reference Guide.

More Information

For more information, see the following provider reference modules:

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