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Q&A Section

Has my fingerprint been processed?

You must contact the state agency you are working with, i.e., DCS, FSSA, BMV, etc. Only contact ISP if you requested a Criminal Record Review Challenge.

Has my second set of fingerprints been processed?

Please allow five (5) business days to receive your response.

During registration, I identified the wrong reason for printing. What should I do?

You need to contact the IDEMIA call center before you are fingerprinted at 877.472.6917.

What is the cost and when do I pay?

This depends on the type of search, submission, and the Agency requiring the check. Payment can be made electronically by credit card or debit card at time of scheduling. Fingerprint service centers accept cashier’s checks, money orders, personal checks, or business checks. For detailed information on Criminal History Report fees, click the link to see our Criminal History Fee Schedule page.

What type of payment will INkless accept?

Online or telephone scheduling will accept credit and debit card payment. Fingerprint service centers will only accept cashier’s checks, money orders, personal checks, or business checks.

Do volunteers have to pay?

Yes, there is a different fee.

What identification is required at the time of fingerprinting?

A valid government photo ID, such as a driver’s license, state identification card, passport, military ID, visa, etc...

How long does the fingerprinting take?

The average processing time is ten (10) minutes.

What does qualify and not qualify mean?

This addresses charges and disposition information that maybe on your results pertaining to the National Child Protective Act (NCPA) and Indiana Code (IC), specifically: School Corporations (IC 20-26-5-11), Home Healthcare (IC 16-27-2-3), and Adoption (IC 31-19-11-1).

What is a Review Challenge?

This is a fingerprint based search done, listing your complete criminal record as it appears in the Indiana Central Repository.

Why are fingerprints rejected?

Poor quality, fingers out of order, not rolled properly, incorrect markings, etc...

Company not listed in drop down box?

If the company is working with DCS, then contact DCS; otherwise, the company should contact the Indiana State Police Criminal History Administration Unit at CriminalHistory@ISP.IN.GOV.

Can a Review Challenge be sent to a company?

The criminal history response is sent to the address listed as the home address of the applicant. ISP will not send it elsewhere.

What if I do not have an email address?

If there is a reject and need for rescheduling fingerprinting, you will be notified by mail.

I am going to be working for numerous schools. Which one should I give as the agency?

You will only want the one you will be working at most. We suggest you request a copy from that school, and you can then provide the copy for the other schools. Please note that it is up to the school if they want to print the response and the other schools if they will accept it.

I was fingerprinted 3 months ago for a school. Now I’m opening a child care facility and am being told that I need to be fingerprinted again. Can’t you just use my fingerprints from before?

Generally, because of state and FBI rules, you must undergo a new fingerprint-based background check for each agency that requires you to do so. IDEMIA does not store your fingerprints for use at a future date. You should register again, selecting the new agency during the registration process, and complete the fingerprinting process for the new requestor.

I was fingerprinted by you a year ago and now an agency is asking for my fingerprints. Can you please send me a copy of my fingerprint card?

We are not able to provide you with a printed copy of your fingerprint card. Be sure to clarify with your agency whether they need a physical copy of your fingerprint card or if they need you to complete a fingerprint-based background check. If you need the background check, you should register again, selecting the new agency during the registration process, and complete the fingerprinting process for the new requestor.

How do I become a Subscriber with Indiana Interactive?

Visit the Indiana Interactive page at to learn more about the benefits of an Indiana Interactive subscription and to download a subscription form Indiana Interactive does not establish subscriber accounts over the telephone. A Subscriber Application must be completed and signed for user names and passwords to be issued.

What is the fee for use of this service?

The Subscriber cost is $16.32 per search. Subscribers are charged $15 per search and Government Agencies charged $7.00 per search. With an ISP Waiver from Fee Exemption, Schools and other qualifying Not-for-Profit entities are fee exempt when they use their ISP#.

What information can I get from this service?

The ISP Limited Criminal History service will return findings where the accused is charged with any Misdemeanor & Felony arrests that are less than one year old, and any Misdemeanor & Felony arrests over one year old that have rendered a disposition from the courts. Record results identify the accused, summarizes names, aliases, arrest dates, charges and dispositions.

How far back do the records go?

Records have been maintained since the mid-1930's to present.

How long is a record kept in the database?

The criminal history is stored in the secure Indiana State Police database. A person's criminal history is stored in the database until they die or until they reach the age of 99 years and have not had another criminal act for previous 15 years (so they have been crime free from the age of 84).

Is the search result an official State of Indiana document?

The results from all searches of the Indiana State Police Limited Criminal History service are considered and acknowledged by the State of Indiana as an Official Document. For this reason the service does not allow the user to save or send the results to another entity for reference at a later date and time. The information provided in the search results are the Official Record as of the time the search is performed.

What options do I have to get this information by other means?

You may mail a request form to: Indiana State Police Criminal History Limited Check P.O. Box 6188 Indianapolis, IN 46206-6188

Will the report be mailed or faxed to me or to others after I use the Web service?

No opportunity to either save the results or have them mailed, faxed or otherwise delivered to you or another party is provided. The results of this search are presented to the browser screen for printing purposes only. You should complete these searches from a computer station with a printer attached.

When I submit my request, I am sent back to the data entry screen. What do I do?

The LCH application requires a browser that is HTML 3.0 Compliant. This translates to a minimum of Netscape 4.0 or higher and Internet Explorer 5.5 with Service Pack 2 or higher installed. You may need to upgrade your browser or contact your internet provider for assistance. To verify the Browser version, have caller place their mouse over the Help Menu items at the top of the screen, and go to the ABOUT choice on this menu selection. Version information is housed here.

I have forgotten my password? will release user names and passwords over the telephone only to user who have lost or forgotten this information and can confirm their identity against our account records. Please work with your organization's account administrator to contact our Customer Support desk at 317.233.2010 for assistance.

I am having Credit Card problems and need help.

The Requestor Name, Address and Zip code; and the Credit Card Billing Name, Address and Zip code must match the data from the Credit Card Company and Bank exactly. If using Zip + 4 a hyphen must be used.

I have received a message I do not understand.

Whenever you receive a message from the Limited Criminal History service that you do not understand please write down the message and call the customer support desk at 317.233.2010 and follow the message instructions to reach the proper staff person for help.

It appears the Web site is unavailable.

The Limited Criminal History service is, at times, disabled for scheduled for regular maintenance. If you receive a message the presents a "Temporarily Out of Service", we are sorry for the inconvenience, but do ask that you visit the site a later date.

How do I apply for an ISP Customer Number?

Fee exemption is determined by the Indiana State Police, for a list of exemption reasons, go to LCH Fee Exempt Request. From this page you will also have the ability to print and submit a request for exemption from the fees associated with this service. If you qualify, the Indiana State Police will grant you an 8 digit ISP Customer Number. All questions regarding exemptions should be directed to ISP.

My organization is registered as a Not-For-Profit Organization as defined by Indiana Statute, but I am being charged the full fee when performing searches. What do I do?

Indiana State Police and are not able to respond to the acceptance or failure of the FEIN for Not-for-Profit entities. These users are referred to the Department of Revenue as this is the source of our validations on this data. Non-matching FEIN's should be referred to Indiana Department of Revenue Not-for-Profit Section at 317.232.2188.

My report says "No Records Found", what does this mean?

A "No Records Found" result is an official report. This result indicates that the Indiana State Police database does not have a disclosable criminal record for the person you have searched for. A fee is charged for all results reported, even a "No Records Found" report.

Can I use my credit card over the telephone to perform a search?

Limited Criminal History Reports are only available by Mail or Internet. Internet searches are the only means by which payment via credit card is accepted. Attempt to pay via credit card over the phone, by mail, or in person are not permitted.

My search returned an "unresolved request" message. What does it mean?

A search that receives an "unresolved search request" message indicates that more than one individual's record was found on the Indiana State Police database matching your request. In this case it is recommended that you be fingerprinted for a "Criminal Record Review Challenge". You can schedule your fingerprinting online with IDEMIA; for more information click the link to visit our Challenge My Record page.

What options do I have to obtain this information by other means?

You may mail a request form to: Indiana State Police Criminal History Limited Check P.O. Box 6188 Indianapolis, IN 46206-6188

How do I contact the Indiana State Police Criminal History Administration Unit?

Complete information for contacting the ISP Criminal History Administration Unit can be found on our Contact page.

What is a cookie?

Some Web sites store information in a small text file on your computer. This file is called a cookie. There are several types of cookies, and you can choose whether to allow some, none, or all of them to be saved on your computer. If you do not allow cookies at all, you will not be able to use the Limited Criminal History application. To allow cookies, you must change your privacy settings. To change your privacy settings: In Internet Explorer, on the Tools menu, click Internet Options. On the Privacy tab, move the slider up for a higher level of privacy or down for a lower level of privacy.


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