IOT promotes a clear vision of the future of state-government IT by following several key strategies.
The IOT Service Management department helps staff align IT services with business needs through the use of Information Technology Service Management (ITSM), specifically the Information Technology Infrastructure Library (ITIL) – a set of processes, procedures, tasks and checklists that are not organization-specific but that can be applied to the state’s overall IT strategy. These practices help IOT establish a baseline from which it can plan, implement and measure its future services -- delivering value while maintaining a minimum level of competency. ITIL is used within IOT to demonstrate compliance and to, where applicable, define and measure service improvement.
Additionally, IOT has developed a critical venue to listen and learn from our Agencies through the State’s Digital Transformation Council. This collaborative team is led by the State Chief Information Officer (CIO) driven by the CTO, with participation by key agency partner CIOs.
The intent of the Council is four-fold,
* To solicit feedback and input from these leaders regarding their plans, business challenges and provide a forum for sharing lessons learned, and best practices.
* Through curated exposure to forward-thinking executives, consultants & vendors, paint a vision of the Art of the Possible.
* To solicit feedback regarding IOT’s roadmap of products, services and “State Ready” cloud capabilities.
* To identify specific strategic areas of interest at an Enterprise Level and establish working groups to dig deeply into those areas.