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Changing how to submit IOT Support Tickets

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haIOT has retired the HelpDesk Assistant and you now must submit electronic support tickets through the ASM Portal.

How do I submit a ticket? The ASM Portal or vFire Portal icon is already on your desktop! Once on the Portal, you can Open an Incident (Ticket) to report an IOT-provided service that is broken, not working properly or is down.

Incident box

What else can I do on the ASM Portal? View Your Existing Tickets & Requests, Update your Contact Information, Add Notes to your Tickets, see IOT’s Network System Status, Reset Your Password, request a new service or information, review 130 FAQs, and 100’s of other functions. HELP is available at the top right of the screen, by the FAQs selection.

Note: If you do not have it already, this new ASM Portal icon will be placed on your desktop.

Old Version >>    Vfire portal New Version >> ASM portal

Additionally, this new Icon will be placed on your desktop. It provides the Add Printer function that was available in Helpdesk Assistant.

printer search

ISSUES? If after March 19th you still have the Helpdesk Assistant Icon, or you do not have the two new Icons on your desktop, please contact the IOT Helpdesk via one of these methods:

Phone: 1-800-382-1095  or  317-234-4357

ASM Portal: https://vsm.iot.in.gov/vsm/portal.aspx

Website: www.iot.in.gov

ASM Self-Service Portal - reference

Below is a snapshot of the ASM Self-Service Portal Home Page highlighting the items discussed above. Note your screen may appear differently depending on your agency and your access rights.

Whole screen

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