Accessing the Employer Self-Service (ESS) Website

Common Account Errors

Account already in use

If you select a username that is already being used in E S S, you will receive an error message, “account already in use.” To clear the error, please select a different username. Normally, adding numbers to the end of the selected username is sufficient to make the username unique. E S S does not currently allow special characters in the username meaning that an email address cannot be used as the username.

Email address is associated to an account

1. Put in a different email address.
2. Add another Business to your existing user account. See the Section on Linking Employer accounts .

Password Issues

• Password must be at least 8 characters long.
• Must contain at least one uppercase letter.
• Must contain at least one special character (such as !, @, #, $).
• Should not contain personal information (your name, user ID, SSN, or date of birth).

Browser Issues

E S S works in the current version of most major browsers including Safari, Chrome, Firefox and Edge.

Chrome is the preferred browser for best results.

Sign In screen shows up incorrectly

1. Take the following steps:
2. Check to confirm that you are on the E S S logon page and not the C S S logon page, which can be found at https://uplink.in.gov/ESS/ESSLogon.htm
3. Click Ctrl+F5. This refreshes the page and will, sometimes resolve the issue.
4. Try opening an Incognito browser session in Chrome or an InPrivate browser session on Edge.
5. Go to https://www.google.com/chrome/update/ and verify that the current version of the browser is in use. If not using the latest version of the browser, please follow the on-screen instructions to update.
6. If using the latest version of the browser, click the three vertical dots on the right top of the screen at the end of the address bar.
   1. Click settings.
   2. Scroll down to Privacy and Security.
   3. Click Clear Browsing Data – this will open new menu.
   4. Click Advanced.
   5. Select the time range from the drop down (i.e., All time).
   6. Check the box to the left of: Browsing history, Cookies and other site data, and Cached images and files.
   7. Click clear data at the bottom right side of the menu.
   8. Restart the Browser(Edge, Chrome, Firefox, Safari).

Common Error Messages in Wage Reporting

1. If the manually entered record or uploaded file is missing information or is incorrectly formatted, Uplink will generate an error report. Three levels of errors may display on the error report:
2. Upload (Critical) Errors prevent the employer from submitting a report. For file upload, if any of these errors occur, the report will not show any of the other error types.
3. Adequacy Errors result in DWD assessing a penalty if the employer does not correct them. The employer will still be able to submit the report. DWD will make additional attempts to contact the employer and obtain the missing information before assessing any penalty.
4. Warnings are incomplete or missing fields that do not result in a penalty to the employer if not corrected. The employer may still submit a report with warnings.

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