Account Maintenance FAQs

Yes, you can inactivate your employer account in Indiana using the Uplink Employer Self-Service (ESS) portal. To do this:

1. Log in to your Uplink ESS account.
2. Go to the "Change Account Status" section in the left-hand navigation menu.
3. Click on "Employer Status Change."
4. Complete the required fields and click "Submit."
5. Confirm the status change when prompted.

If your inactivation request does not meet certain business rules, the action may fail. If you need assistance or if the process does not work as expected, you should contact the Indiana Department of Workforce Development (DWD) Customer Service Center at 1-800-891-6499.

For more details, see the ESS Profile and User Maintenance Tutorial (PDF) and the Employer Self Service FAQ.

If your DWD Employer Self Service (ESS) password doesn’t work, follow these steps to reset it:

1. Go to the Uplink ESS

• Click “Forgot Password?”
• On the login screen, click the “Forgot Password?” link.

2. Enter Your Username and Email:

• Provide your username and the email address associated with your ESS account.

3. Follow the Instructions:

• You will receive an email with a link to reset your password. Follow the link and create a new password.

4. If You Don’t Receive the Email or Still Can’t Log In:

• Check your spam or junk folder.

If you still have trouble, contact the DWD Employer Call Center at 1-800-891-6499 for assistance.

To register as an employer with an existing Indiana DWD account number (SUTA number) in Uplink Employer Self Service (ESS), follow these steps:

1. Go to Uplink ESS

2. Click “New User”:

• On the login screen, click the “New User” button.

3. Select Registration Type:

• Choose “Employer” from the drop-down menu.
• When asked if you have an existing SUTA account number, select “Yes.”

4. Enter Your Account Information:

• Enter your existing SUTA account number and other required business details.
• Create your username, password, and security question.
• Provide a valid email address and accept the user agreement.

5. Complete Registration:

• Follow the prompts to finish setting up your user account.
• You will receive a confirmation email—be sure to verify your email address.

6. Access Your Account:

• Once registered, you can log in and manage your existing employer account in ESS.

Need Help? If you have any issues, contact the DWD Call Center at 1-800-437-9136.

To assign authorization levels for users in the Indiana Department of Workforce Development (DWD) Uplink Employer Self Service (ESS) system, follow these steps:

1. Log in to Uplink ESS

• Go to Uplink ESS and log in with your administrator credentials.

2. Navigate to User Maintenance

• Use the left-hand menu and select "Profile Maintenance".
• Then select "User Maintenance".

3. Add or Edit a User

• To add a new user, click "Add New User".
• Enter the required user information, including a unique email address.
• To edit an existing user, select the user and click "Edit".

4. Assign Authorization Level

• In the user setup or edit screen, you will see a drop-down menu for Authorization Level.
• Choose the appropriate level for the user:
  • Administrator: Full access, including adding/removing users and making account changes.
  • Tax: Access to tax-related functions (can be combined with other roles).
  • Wage Records: Access to wage reporting (must also have the Tax role).
  • Benefits: Access to benefits-related functions.
• Select the desired level and save your changes.

5. Save and Confirm

• Click "Add & New" or "Update" to save the user and their assigned authorization level.

Note: Only users with the administrator role can add or manage other users and assign authorization levels.

For step-by-step visuals and more details, see the Profile and User Maintenance Tutorial (PDF).

If you have sold or closed your business in Indiana, you need to notify the Indiana Department of Workforce Development (DWD) and the Department of Revenue (DOR) to properly close your accounts and fulfill your legal obligations.

For DWD (Unemployment Insurance):

• You must file State Form 46800 (SUTA Account Termination or Transfer Request) with DWD within 30 days of your final decision to cease business operations.
• This form can be submitted through the Uplink ESS portal.
  • If Sold, "Report a Transfer" because we need info on the new business.
  • If Closed, "Change Status/Change Account Status" or downloaded from the DWD website.
• File all outstanding wage reports and pay any unemployment insurance taxes due for the final quarter of operation.

If you do not notify DWD, you and other responsible parties may become personally liable for any outstanding liabilities.
For more details, see the DWD Employer Guide.

For DOR (Business Taxes):

• Close your tax accounts using INTIME, the DOR’s online portal. If you do not have an INTIME account, submit Form BC-100 (Business Closure Request).
• If your business is a corporation, you must first file Articles of Dissolution with the Indiana Secretary of State and then submit Form IT-966 (Notice of Dissolution) and Form BC-100 to DOR.
  Make sure to file your final tax returns and resolve any outstanding liabilities.
  For more information, visit the DOR Business Tax FAQ.

Contact Information:
DWD Employer Questions: (800) 891-6499 (select employer option)
DOR Business Tax Questions: (317) 232-2240

To close your employer account with the Indiana Department of Workforce Development (DWD), you need to notify DWD that you are ceasing business operations or no longer have employees. Here’s how you can do it:

1. File State Form 46800 (SUTA Account Termination or Transfer Request):

• Download and complete State Form 46800.
• This form should be filed within 30 days of your final decision to cease business operations.

2. Submit the Form:

• You can submit the form through the Uplink Employer Self Service (ESS) portal or mail it to the address provided on the form.

3. Continue Filing Reports:

• Continue to file quarterly reports (even if you have nothing to report) until you receive confirmation from DWD that your account has been terminated or made inactive.

4. Contact DWD for Assistance:

• If you have questions or need help, call DWD at (800) 891-6499 and select the employer option.

*Important: If you do not notify DWD, you and other responsible parties may become personally liable for any outstanding liabilities.