**NOTE: School staff must be available for all DoD Fresh Fruit and Vegetable Program deliveries from the vendor. Schools should immediately report all school delays and closures to the vendor. Creation Gardens is contracted to make deliveries Monday through Friday from 6:00AM to 2:30PM during the school food authority's local time.
School Food Authorities (SFAs) are required by USDA to receipt orders in FFAVORS within 2 days of delivery.
The USDA DoD Fresh Program is an optional program and participation is not required. If you decide to participate, you will set aside a portion of your USDA Foods entitlement dollars. Your school corporation can commit as much of your entitlement to the program as you choose, however, the minimum commitment is a $150. This is not the same as the Fresh Fruit and Vegetable Program (FFVP).
- For questions, please contact your FFAVORS account representative or email the FFAVORS Help Desk.
- For general help with creating or managing the eAuth ID, an FAQ is available.
- FFAVORS Help Desk: For questions about FFAVORS, the e-Authentication process, or login issues for existing sites and existing users in FFAVORS, please contact the FFAVORS Help Desk at FFAVORS@fns.usda.gov.
- UDSA DoD Fresh Complaints: Document all issues, include photos, and report each occurrence to the vendor, State Agency (IDOE), and the DLA Representative.
For Fresh Produce Delivery Issues, Creation Gardens, Inc., LLC – current vendor Louisville, KY 40233
- Phone: (502) 272-2111
- schools@creationgardens.com
- Indiana's DoD Fresh Fruit and Vegetable Program DLA Representatives:
- Defense Logistics Agency (DLA) Assistance
- DLA Troop Support Subsistence
