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Critical Infrastructure and Business EOC Planning

Critical Infrastructure and Business EOC Planning

Oil refinery in Gary aerial view
Oil refinery in Gary aerial view

About Critical Infrastructure and Business EOC Planning

Critical infrastructure and business emergency operations center (EOC) planning is responsible for all state planning development and maintenance services related to the following emergency management areas:

  • Indiana Critical Infrastructure Protection Plan (ICIPP)
  • Business Emergency Operations Center Program (BEOC)
  • Public-Private Partnerships Program (PPP or P3)
  • Emergency Support Function 12: Energy (ESF12)
  • Emergency Support Function 14: Cross-Sector Business and Infrastructure (ESF14)
  • Energy Assurance Plan (EAP)
  • Dam Safety Plan (in support of DNR)
  • Water Shortage/Drought Plan (in support of DNR)

In a nutshell, four of this planner's lines of effort are very closely interrelated. The BEOC serves as a communications link to disseminate emergency information to the private sector. The P3 program facilitates collaboration and coordination efforts with and among the private-sector owners and operators of critical infrastructure. The ICIPP identifies and prioritizes critical infrastructure assets within the state, relying on the P3 networking.

The planner also serves in the ESF14 role during State Emergency Operations Center (SEOC) activations, operates the BEOC dashboard and coordinates with unaligned entities.


Critical infrastructure and business emergency operations planning covers a wide scope of work. Below are just a few of the areas.

  • Indiana Critical Infrastructure Protection Program Strategy (ICIPP)
    Wastewater treatment plant
    Wastewater treatment plant

    Hoosiers live in a world with services that allow them to go about their daily lives comfortably and easily. Electricity, roads, bridges, communications networks and other essential services make up an important part of what are known as Indiana’s “critical infrastructure.” Securing these and other parts of Indiana’s key infrastructure is a priority that requires planning and coordination across the whole community. That is why the Indiana governor's office, IDHS, other state and federal agencies work closely on the Indiana Critical Infrastructure Protection Program (ICIPP).

    The ICIPP covers the plan to protect the state's critical infrastructure, which is defined as the systems and assets, both physical and virtual, that are so vital to Indiana that the incapacity or destruction of such systems and assets would have a debilitating effect on security, economic security, public health or safety, or any combination of those matters. These assets provide essential functions and services to communities, counties, districts, the state, neighboring states and, in some cases, the nation.

    Presidential Policy Directive 21 (PPD-21) established 16 critical infrastructure sectors (detailed below). In Indiana, up to 85% of critical infrastructure is estimated to be owned and operated by the private sector, with some portion owned by federal, state and local governments. Even if these assets are not thought to be critical to the nation or region, they still may be critical to the state or local governments. Critical infrastructure partners may perceive their criticality differently, based on their unique situations, operating models and associated risks. There are also sites that are very important to the state's prosperity and the safety and confidence of the population, even if they may not be significant otherwise. IDHS works with partners at all levels to develop efforts to protect these sites as part of the ICIPP.

    Critical infrastructure and key-resource sites are a subset of critical infrastructure locations that are deemed crucial in terms of public health/safety, governance, economic and national security, and public confidence. These sites may be potential terrorist targets and are located in areas at risk for natural hazards. Effective protection, response, recovery and mitigation efforts rely on joint creation, implementation and maintenance of plans that IDHS helps with.

    IDHS planning efforts include:

    • Acting as a focal point for and promoting the coordination of protective and emergency response activities, preparedness programs and resource support among local jurisdictions and regional partners
    • Developing a consistent approach to site identification, risk determination, mitigation planning and prioritized security investment, as well as exercising preparedness among all relevant stakeholders
    • Identifying, implementing and monitoring a risk management plan and taking corrective actions as appropriate
    • Participating in significant national, regional and local awareness programs to encourage appropriate management and security of cyber systems
    • Acting as a conduit for requests for federal assistance when the threat or current situation exceeds the capabilities of state, local and private entities
    • Fostering the exchange of information, including threat assessments, warnings and advisories
    • Sharing critical information to protect priorities and restore community lifelines
    • Addressing unique geographical issues, including trans-border concerns, dependencies and interdependencies among the critical infrastructure sectors
    Critical infrastructure sector icons and labels
    Critical infrastructure sector icons and labels
    Critical Infrastructure Sectors

    The IDHS critical infrastructure planner is charged with coordinating with the following sectors' owners, operators, systems, etc., for collaboration efforts on P3, BEOC and ESF14.

    • Chemical: Four main segments: basic, specialty, agricultural, consumer product.
    • Commercial Facilities: Eight subsectors: entertainment and media, gaming, lodging, outdoor events, public assembly, real estate, retail, sports leagues. Most privately owned.
    • Communications: Industry using terrestrial, satellite and wireless transmission systems. One of the core four sectors. Most privately owned.
    • Critical Manufacturing: Four industries serve as the core: primary metal; machinery; electrical equipment, appliance, and component; and transportation equipment.
    • Dams: Critical water retention and control services. Includes hydroelectric power generation, municipal and industrial water supplies, agricultural irrigation, sediment and flood control, river navigation for inland shipping, industrial waste management and recreation. About 65% privately owned.
    • Defense Industrial Base: Research and development, production, delivery and maintenance of military weapons systems, subsystems and components or parts. Companies and manufacturing can include foreign entities.
    • Emergency Services: Law enforcement, fire and rescue services, emergency management, emergency medical services (EMS), public works, hazmat teams, tactical ops teams, dive teams, aviation units, search and rescue teams, fusion centers.
    • Energy: Electricity, petroleum and oil, natural gas. Virtually all sectors have some dependence on the energy sector.
    • Financial Services: The largest institutions, smallest community banks, credit unions, investment organizations, insurers, credit organizations. Most privately owned. One of the core four sectors.
    • Food and Agriculture: Farms, restaurants, food manufacturing, processing, storage facilities. Accounts for a significant portion of Indiana’s economic activity. Most privately owned.
    • Government Facilities: General-use office buildings, special-use military installations, embassies, courthouses, national laboratories and structures that house critical equipment, systems, networks and functions, education, elections.
    • Healthcare and Public Health: Hospitals, nursing facilities, doctors’ offices. Most privately owned.
    • Information Technology: Hardware, software, services, networks, internets. Dependencies from other sectors are staggering.
    • Nuclear Reactors, Materials and Waste: Generation plants, supplies, waste products.
    • Transportation Systems: Aviation, highway infrastructure, maritime transportation system, mass transit and passenger rail, pipeline systems, postal and shipping, freight rail. One of the core four sectors.
    • Water and Wastewater Systems: Water source, conveyances and distribution systems, raw water storage, treatment, finished water storage, monitoring systems. One of the core four sectors.
  • Business Emergency Operations
    Business EOC dashboard
    Business EOC dashboard

    The Business Operations Center (BEOC) is like the communications channel of an event and the Public-Private Partnerships Program (P3) as the moderator. The purpose of the BEOC is to facilitate communications between the public and private sectors. This increased communication can enhance the response and recovery efforts of communities in times of disaster. With up to 85% of critical infrastructure run by the private sector, communication plays a vital role in all aspects of emergency management, and the IDHS critical infrastructure planner facilitates the BEOC platform for two-way information sharing.

    This cooperation creates and enhances existing private-sector preparedness to reduce the potential impact on local communities and to accelerate recovery, ensuring continuing community and business viability.


  • Private-Public Partnerships
    Volunteer holding box of donated clothing
    Volunteer holding box of donated clothing

    The IDHS planner manages the Private-Public Partnership Program (P3), which facilitates private-to-private and private-public collaborations. Think of it as the moderator of an event, whereas the BEOC is the communications channel used by the moderator.

    Common motivators for entities joining public-private partnerships include:

    • Benevolence and value to communities
    • Access to information, ideas and capabilities
    • Restoration of services
    • Access to resources
    • Assistance in emergency planning and response
    • A “seat at the table”
    • Collaboration opportunities for planning, training and exercise

    Critical infrastructure owners and operators that have not been involved in planning and security efforts already should reach out to their local emergency management agency or IDHS at to find out how to get started.

Did You Know?

  • The four core critical infrastructure sectors are:
    Communications, Energy, Transportation, Water
  • Three threats to critical infrastructure:
    Physical, Cyber, Human