Welcome to Town of Shipshewana

You may experience lower than normal water pressure and a short period of water discoloration during flushing and shortly thereafter. Though the water may be discolored, it is safe to drink. However, until the water runs clear, it is advisable to avoid washing clothes, especially white fabrics. If any rust stains appear on your wet laundry, do not dry your clothes. Simply run the cold water in your house or at a hose until it is clear and then wash clothing again. This will flush any rusty water out of your water service line. Never run warm on hot water immediately after a hydrant has been flushed, as this could lead to sediment getting into your water heater. Normally rusty water events dissipate in 4-6 hours but could last longer depending on water usage in the area.

FREQUENTLY ASKED QUESTIONS

Q: Why does the water system need to be routinely flushed?

A: The city's water distribution system is a complex network of pipes and storage reservoirs where sediment or deposits may naturally accumulate over time. If not removed, these materials may cause water quality deterioration, taste and odor problems, or discoloration of the water.

1. What should I do after the flushing?
2. If the tap water is used during flushing, it could come out with sediment and discoloration. If you encounter discolored water, shut the water off and wait several minutes. After waiting, check the clarity by running cold water for a few minutes allowing new water to work its way into your pipes. If not, wait a few more minutes and check again. In some cases, you may experience slight discoloration for a few hours. This discoloration only affects the appearance of the water; it does not affect the taste or water quality.
3. What should I do if my water pressure or volume seems low after flushing?
4. Check your faucet and washer screens for trapped debris.

We recently transitioned to our new utility billing system. During this process, we’ve noticed a minor hiccup related to a handful of stormwater accounts.

Our team is actively looking into the issue. If your bill is affected, we will be reaching out to you directly with more information.

We appreciate your patience and understanding as we work to resolve this. Thank you!

Click Here to view the report.