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Customer Assistance Programs

Whether you need assistance with paying bills, questions about rates and fees, or have a dispute with an energy utility, below are some resources that will help you navigate the energy landscape.

  • The Indiana Utility Regulatory Commission (IURC) has a Consumer Affairs Division that will help you resolve customer complaints and ensure utility compliance with Commission rules and regulations through reasonable and timely determinations.
  • The Indiana Office of the Utility Consumer Counselor (OUCC) is dedicated to giving all Indiana consumers a voice when decisions are made that could affect utility rates and services.

To learn more about your electric utility rates, visit: About Your Rates

Financial Assistance

There are many organizations, agencies, and charities willing to assist Hoosiers during their time of need. However, before contacting these entities, customers should contact their utility companies and explain their situation. Often, utilities will work with customers to set up payment arrangements so that customers can pay their bills on time and avoid disconnection.

If you are served by a rural electric membership cooperative (REMC) or municipally owned utility, your utility may offer customer assistance programs. Please contact your service provider.

If you are still having trouble making a full payment, it is important to know how much you can contribute toward your utility bills and convey that amount to the organizations or agencies you contact. Organizations and programs listed below may be able to help.


Indiana customers seeking free home weatherization services should contact their local Community Action Agency or call IHCDA at 1-800-872-0371. To qualify for home weatherization assistance, your annual household income cannot exceed 200% of the poverty guidelines. For more information click here .

Rebates & Tax Credits

If you are looking for energy tax credits or rebates for various energy efficient home improvements and appliances, please visit the Residential & Homeowner Incentives page.