Customer Assistance

The mission of the Consumer Affairs Division is to resolve customer complaints and ensure utility compliance with Commission rules and regulations through reasonable and timely determinations. Click on the dropdown links below to find information about the complaint process, utility-related issues, information about utility rates and the rate case process, customer rights and responsibilities, and instructions on how to access case-related information. If you have trouble finding information, please call 1-800-851-4268 between the hours of 8:15 a.m. and 4:45 p.m. for assistance.

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