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Low Income Home Energy Assistance Program (LIHEAP)

Energy Assistance Program PY2022

The Energy Assistance Program (EAP) opens on October 1, 2021, accepting online and mail-in applications for Program Year 2022.  Please see below to learn how to apply.

New this year: Apply for water assistance when you apply for your energy assistance. If you pay your water/wastewater bill, check “water” on your EAP application and include your water bill to be considered for water assistance. Please click here or see more details below about IHCDA's Water Program.

For assistance and/or questions about the Energy Assistance Program, please contact the Community Programs team at LIHEAP@ihcda.in.gov.

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  • What is the Energy Assistance Program (EAP)?

    The Energy Assistance Program (EAP) can help you pay your heat and electric bills! EAP is a federally-funded program through the U.S. Department of Health and Human Services (HHS) called the Low-Income Home Energy Assistance Program (LIHEAP). EAP provides a one-time annual benefit that can assist you with the high cost of home energy and can help if you are disconnected, or are about to get disconnected. However, an EAP benefit will not cover all of your annual heating and electrics costs, so you should continue to pay your bills regularly.

  • What are the income and eligibility requirements?

    Indiana households that make 60% of the state median income (60 SMI) or less may qualify for these benefits. See below for a detailed breakdown of income qualifications.

    HH Size1 month3 months12 months
    1$2, 251$6,753$27,012
    2$2,944$8,831$35,324
    3$3,636$10,909$43,635
    4$4,329$12,987$51,947
    5$5,022$15,065$60,259
    6$5,714$17,143$68,570
    7$5,844$17,532$70,128
    8$5,974$17,922$71,686
    9$6,104$18,311$73,245
  • When can I apply for EAP?

    You can apply for an energy assistance benefit for Program Year 2022 from October 1, 2021 until May 16, 2022.

    October 1, 2021

    Applications begin to be accepted at Local Service Providers and online.

    November 1, 2021

    Benefit notifications to applicants and vendors begin. In-person appointments begin. Appointments are not required to apply—you can submit your application electronically, via email or mail your application

    December 1, 2021

    Energy moratorium begins. Eligible EAP clients cannot be disconnected from electricity and heating service.

    March 15, 2022

    End of energy moratorium protection.

    May 16, 2022

    Last day to apply for EAP and water assistance for this funding cycle.

  • What is Moratorium?

    The Moratorium law (Indiana Code 8-1-2-121) states that from December 1st through March 15th of any year, a regulated utility company may not turn off residential utility service to any customer who is eligible for and who has applied for the Energy Assistance Program. This includes utilities that are electric or gas, including municipally owned, privately owned, or cooperatively owned utilities. Moratorium protection applies once a household submits an application and allows the Local Service Provider time to determine eligibility, so please inform your utility provider if you have submitted an application for assistance and you are scheduled for disconnection.

  • How long will it take to receive my benefit/assistance?

    Local Service Agencies may take 55 days to determine if you are eligible, and after your benefit has been awarded it may take an additional 30 days for the utility company to process your benefit. Please continue to pay your utility bills while waiting for your EAP benefit to appear on your account.

    If you are receiving a direct pay benefit, it may take up to 120 days, or four months, from the date of your benefit approval for your payment to be processed and mailed to you. Please do not follow up on your benefit if 120 days has not passed yet.

  • How can I appeal if I was denied or I believe my benefit amount is incorrect?

    If you feel you have been wrongly denied, or that your benefit amount was calculated incorrectly you may file an appeal.

    You must send your appeal to the Local Service Provider within thirty (30) days of receipt of the denial. The Local Service Agency will review your appeal and send you a written response within fourteen (14) calendar days.

    If you are not satisfied with the Local Service Provider’s determination, you may request formal review by the Indiana Housing and Community Development Authority (IHCDA). You can work with your Local Service Provider to have them submit the appeal for you or you can submit it directly to IHCDA. This request must be made within thirty (30) days of receipt of the LSP’s appeal determination. IHCDA’s Community Programs Manager - EAP will review your appeal and issue a response in writing within fourteen (14) calendar days of receipt. Please send your formal appeal to:

    IHCDA
    Attn: Community Programs Manager -  EAP
    30 South Meridian St, Suite 900
    Indianapolis, IN 46204.

    If you need assistance with this procedure, please email IHCDA at liheap@ihcda.in.gov or call 317-232-7777. Please do not appeal directly to IHCDA prior to appealing to your Local Service Provider.

  • How do I apply for EAP?

    To apply for EAP, please contact  your local service provider via the map on this page or apply online here. This will direct you to the EAP online application. If you are about to be disconnected or are already disconnected, you are advised to contact your local service provider for an appointment rather than applying online.

  • How do I access the EAP application?

    Please click here to access the EAP online application.

  • What should I do if I am about to be disconnected?

    If you are at risk of disconnection, please do not mail your application! A mail-in application may take too long to process to prevent being disconnected. Please call and make an appointment with your local service provider, call 2-1-1 or submit an online application and indicate that you are in crisis.

  • What other kinds of utility assistance is available?

    If you are seeking additional assistance with utilities, or need help more quickly than EAP is able to provide, please apply for EAP, then look into the following resources:

    Indiana 211 Partnership

    Salvation Army

    Catholic Charities

    Water assistance is now available through the Water Assistance Program. Learn more about the Water Assistance Program in the dropdowns below.

  • Your appeal rights and right to timely processing of your energy assistance program application

    You have the right to request an appeal if your Energy Assistance Program (EAP) application is not acted upon in a timely manner once it has been received by the Local Service Provider (LSP) administering EAP in your area. In order to request an appeal for an EAP application not acted upon in a timely manner, please submit a written request for a review of your case along with all relevant facts to your LSP.

    You will receive an official written response to your appeal within fourteen (14) calendar days of receipt. The written response will include instructions for a second appeal if you are not satisfied with the response.

    Please note that an LSP has 10 days to determine eligibility of an EAP application when an in-person appointment takes place, and 55 days to determine eligibility of an EAP application when the application is delivered by other means, including but not limited to drop-off, mail, fax, e-mail, an electronic portal or by proxy. When a heating crisis situation exists (defined as when a utility disconnection notice has been received, utility has already been disconnected, propane or fuel oil at or below 25% of a tank, or within 10 days of running out of other bulk deliverable fuel), LSPs must provide a mitigating action within 48 hours. In cases where a life-threatening crisis situation exists (defined as when a utility is already disconnected or bulk fuel heating source is already disconnected and there is a documented medical need in the household with an extreme safety concern), LSPs must provide a mitigating action within 18 hours. A mitigating action may or may not necessarily include determining eligibility of an EAP application within this time frame.

    Please also note that the program officially opens, and the timeline for application approval begins, on November 1st  . Therefore, even if you submitted your application early, an LSP has until 55 days from November 1   to determine eligibility on an application if there is no crisis situation present. All other processing timelines will begin no earlier than November 1.

    If an EAP application is denied for any reason, you have a right to submit another application, with updated supporting documentation, 55 days after your previous application submission.

  • Media Inquiries

    Please direct any media inquiries to Lauren Houck, Director of Marketing and Communications, at lhouck@ihcda.ing.gov or (317) 234-1745