Customer Service Home

The Indiana Office of Technology's (IOT) mission is to provide cost-effective, secure, consistent, reliable enterprise technology services to its partner agencies so they can better serve Hoosier taxpayers.

Customer service is a major function of supporting the work that agencies do on behalf of taxpayers. To that end, IOT is focused on providing quick responses and service to inquiries from our partners. Some of the resources provided by IOT are listed below.

Agency and Commission Liaisons with IOT 

Customer service desk
-Help desk assistant

Services descriptions & rates

IOT Billing
-Pinnacle System and billing assistance

PC Hardware Refresh Schedule & Status program services
-Online services including ExactTarget, GovDelivery, SiteImprove and others

State of Indiana Voice as a Service (SoI VaaS)