Get rewarded for what matters! Employees and spouses eligible for the Wellness Rewards Program can each earn up to $500 in rewards. All you (and your covered spouse) have to do is complete wellness activities that make a real difference to your health.
Review the FAQs on this page to get answers to common questions about the Wellness Rewards Program, the Mobile Health Consumer portal, wellness activities, and more.
General
- Eligibility
Who is eligible to participate in the Wellness Rewards Program? The Wellness Rewards Program is open to State of Indiana employees and spouses enrolled in a State Personnel Department sponsored medical plan. Employees and spouses who participate in the Wellness Rewards Program can earn wellness rewards.
Why do I have to be a member of the health plan to participate? The Wellness Rewards Program is a coordinated benefit within the health plan; therefore, it is only available to employees, spouses, and adult dependents who are enrolled in a health plan sponsored by the State Personnel Department.
Who can earn wellness rewards? Employees and spouses enrolled in a State Personnel Department sponsored medical plan can earn wellness rewards.
I am a new employee, can I participate? Yes, if you enroll in a health plan sponsored by the State Personnel Department. New employees are encouraged to begin participating in all wellness programs available to them. New employees typically have access to create an account in the Mobile Health Consumer portal 1-3 weeks after health plan coverage begins.How does my spouse earn rewards? Employees and spouses who are enrolled in a State Personnel Department sponsored medical plan can each earn $500 in Wellness Rewards in 2026. Employees and spouses each register their own account on the Mobile Health Consumer portal. Once your spouse has registered their account, they can start completing activities to earn wellness rewards!
- Accessing the Mobile Health Consumer portal
How to I access the Mobile Health Consumer portal? There are multiple options for accessing the Mobile Health Consumer portal:
- Mobile Health Consumer web portal
- Log in directly to the Mobile Health Consumer portal at www.mobilehealthconsumer.com/weba/#/auth/login.
- Click “Register your account” at the bottom of the page.
- Enter your name as it appears on your insurance card, date of birth, and zip code.
- Mobile Health Consumer App
- Download the Mobile Health Consumer app from the App Store or Google Play on your mobile device.
- Log in or register your account.
- Single sign on through Anthem.com
- Login to Anthem.com
- Navigate to the Programs page in the My Health Dashboard menu.
- Scroll down to the Mobile Health Consumer tile and click Learn More.
- Single sign on through the Sydney App
- Login to the Sydney app.
- Scroll down to the My Programs section and tap View All.
- Scroll down to and tap the Mobile Health Consumer tile.
Where do I go to login to the Mobile Health Consumer portal? Go to https://www.mobilehealthconsumer.com/weba/#/auth/login.
Is there a Mobile Health Consumer app? Yes. You can find the Mobile Health Consumer app in the App Store or Google Play on your mobile device.
- Mobile Health Consumer web portal
- 2026 Rewards
What rewards are available through the Wellness Rewards Program? Employees and spouses eligible for the Wellness Rewards Program can each choose from more than 20 activities to earn up to $500 in digital gift card rewards by completing preventive care screenings and wellness activities.
How can I see if I have earned a reward? The Rewards Center in your Mobile Health Consumer portal shows all rewards you have earned. Log in to Mobile Health Consumer: https://www.mobilehealthconsumer.com/weba/#/auth/login.
Do activities completed in 2025 count toward 2026 rewards?
Only activities completed in 2026 are eligible for rewards.
Can I complete activities on state time? While you cannot complete activities on state time, you are encouraged to work with your manager to use the WHOLE policy in order to flex time to complete rewardable wellness activities. - Gift Cards
Who can earn gift card rewards? Employees and spouses who are eligible for the Wellness Rewards Program. To be eligible for the Wellness Rewards Program, you must be enrolled in a State Personnel Department sponsored medical plan.
What activities earn gift cards? In 2026, you can choose from more than 20 wellness activities to earn gift card rewards. This helpful chart summarizes the rewardable activities. Visit your Mobile Health Consumer Rewards center to see full details on each activity by logging in at https://www.mobilehealthconsumer.com/weba/#/auth/login.
Is there a deadline to earn and redeem gift cards? Yes. All gift cards must be earned and redeemed by December 31, 2026. Keep in mind many activities have processing time that impacts how quickly the reward is shown as earned in the Mobile Health Consumer portal. Please see the details included for each reward in the Mobile Health Consumer Rewards Center for estimated processing times specific to each reward. Rewards must show earned in the portal by December 31, 2026, to be redeemable.
I completed an activity, but the reward does not show earned yet. What is going on? You may be checking too soon. Review the reward details in the Mobile Health Consumer Rewards Center for estimated processing times specific to each reward. Processing time allows for review and verification to ensure reward requirements are completed. If it is outside the listed processing time, contact your Anthem Family Advocate at 877-814-9709.
Will the gift cards be taxed? Yes, gift cards are taxable income based on IRS regulations. The value of the gift card will be included in your gross wages with a description of “Wellness Reward” on a paycheck following the redemption of the gift card.
What is the difference between earning and redeeming a gift card? An earned gift card means that you have completed an eligible activity and you are eligible to receive a gift card. A redeemed gift card means you have logged in to the Mobile Health Consumer portal and used the Store in the Rewards Center to select a retailer to receive your gift card.
How do I redeem my gift cards? Gift cards can be redeemed in the Mobile Health Consumer portal in the Rewards Center. Click on “Store” located under Browse. Select your preferred retailer and the amount you’d like to redeem. Redeemed gift cards can be found in the “Redeemed” section of the Rewards Center.Do I have to earn a minimum amount before I can redeem a gift card? Gift cards can be redeemed in variable increments from $5-$500. Check the Mobile Health Consumer Rewards Center for details on each card.
Is there a limit to the number of gift cards I can redeem? No, there is no limit to the number of gift cards that can be redeemed in 2026.
Who do I contact if I lost or did not receive my gift card? Contact Mobile Health Consumer Support at support@mobilehealthconsumer.com for lost or missing gift cards.Can I get a physical gift card instead of a digital card? No, only digital cards are available. You can select a retailer and then use your digital reward to purchase physical gift cards on their platforms. For example, if you select Amazon for your digital card, you can purchase a physical gift card on Amazon.com.
Preventive Care Activities
- Annual Physical
What is the wellness reward for completing an annual physical? Employees and spouses eligible for the State employee health plan can earn $200 for completing an annual physical with lab work and submitting the Annual Physical Results Form to Mobile Health Consumer.
How long does it take for the activity to show as completed in the Mobile Health Consumer Rewards Center? This activity will show as completed within four weeks of your Annual Physical Results Form being submitted to Mobile Health Consumer and accepted for processing. To be accepted for processing, forms must be legible and fully completed including all required values and required signatures. Annual physical forms should be submitted by November 30 to ensure there is time for processing.What if my health care provider doesn’t recommend lab tests for some of the values on the Annual Physical Results Form? If your provider determines some lab test values are not necessary for you, the provider can note that on the Annual Physical Results Form and the form will be accepted if noted properly Height, Weight, and Blood Pressure are always required to receive the reward.
What is an annual physical? A yearly checkup with your primary care provider to assess your overall health, catch potential issues early, update vaccinations, and build a health history.
What should I expect at an annual physical? At your annual physical, your provider will review your family and medical history, check your vital signs (blood pressure, heart rate), order lab testing, and discuss lifestyle habits. Your provider will answer your health-related questions and offer guidance to improve your overall health and wellbeing.
How do I prepare for an annual physical? Create a list of all medications you currently take, including over-the-counter drugs and supplements. Include a list of any symptoms or pain you are experiencing and any questions you would like answered.
How do I find an in-network provider for an annual physical? Your Anthem Family Advocate can help you find an in-network provider by calling 877-814-9709. The Anthem app, called Sydney, also has a provider search tool and an Anthem Health Guide chat option.
Why is an annual physical important? Your annual physical allows you to spend quality time with a provider to ask health-related questions, catch minor issues before they become problematic (e.g., cancers, heart disease, infections), and offers guidance to improve your overall health and well-being.
What is the deadline for earning the annual physical reward? The activity must show as completed in the Mobile Health Consumer Rewards Center by Dec. 31, 2026 to earn the reward. All gift cards must be redeemed by Dec. 31, 2026. Keep in mind processing time is up to four weeks from the date the form is accepted to when the activity is shown as completed in the Mobile Health Consumer portal. Submit your form by November 30 to ensure it will be processed before the deadline.
Can my employer see this information? No. The annual physical is private and confidential. Your privacy is important to the State Personnel Department and to Mobile Health Consumer.
How much does the annual physical cost? Preventive care is not subject to deductible or co-insurance. An annual physical is considered preventive care so there is no charge to you. Keep in mind providers are required to bill for all services provided during an appointment. If non-preventive care is provided at the same time as the annual physical, there could be out of pocket costs.
How do I get the reward for completing an annual physical? When you call to schedule your appointment, make sure to mention the lab values on the Annual Physical Results Form. Print the Annual Physical Results Form and take it with you to your appointment. You fill out Section 1. Make sure you enter your name as it appears on your insurance card. Your provider fills out and signs Section 2.
Submit the completed form to Mobile Health Consumer by fax to 833-421-6742 or secure upload in the Mobile Health Consumer portal. You will receive confirmation when the form has been accepted. The activity will show as completed in the Mobile Health Consumer Rewards Center once your form is processed. Form processing takes up to four weeks from the date your form is accepted. If you fax the form, keep your fax confirmation until the activity is shown as completed in the Mobile Health Consumer portal.
Where is the Annual Physical Results Form for the annual physical? The Annual Physical Results Form is linked in the activity information in the Mobile Health Consumer Rewards Center or can be downloaded here.
- Cancer Screenings
What is the wellness reward for completing a cancer screening? Employees and spouses eligible for the Mobile Health Consumer program can earn $50 for each cancer screening completed in 2026. Rewardable cancer screenings are breast cancer, cervical cancer, colon cancer, prostate cancer, and lung cancer.
How long does it take for the Cancer Screening activity to show as completed in the Mobile Health Consumer Rewards Center? This activity is completed based on your provider submitting a claim for the service to Anthem. The activity will show as completed within two to three weeks of your claim being processed by Anthem.
What cancer screenings are rewardable? Breast cancer, cervical cancer, colon cancer, prostate cancer, and lung cancer screenings are rewardable activities in 2026.
Who should get a cancer screening? Talk to your primary care provider to see which screenings are right for you. You can also visit health.gov/myhealthfinder to learn what screenings may be right for you.
Why are cancer screenings important? Early detection of cancer increases treatment options and odds of remission.
How do I find an in-network provider for a cancer screening? Your Anthem Family Advocate can help you find an in-network provider by calling (877) 814-9709. The Anthem app, called Sydney, also has a provider search tool and an Anthem Family Advocate chat option. You can also visit www.anthem.com/find-care to search for providers in your area.
What is the deadline for earning the cancer screening rewards? The activity must show as completed in the Mobile Health Consumer Rewards Center by Dec. 31, 2026 to earn the reward. Only screenings completed in 2026 are eligible for rewards. All gift cards must be redeemed by December 31, 2026. Keep in mind the cancer screening rewards are considered earned when the activity is shown as completed in the Mobile Health Consumer portal.
Can my employer see this information? No. The cancer screening information is private and confidential. Your privacy is important to the State Personnel Department and to Mobile Health Consumer.
How much does a cancer screening cost? Preventive care is not subject to deductible or co-insurance. If your cancer screening is considered preventive care, there will be no charge to you. If your cancer screening is considered diagnostic care, then you may incur charges for the screening. Call Anthem at 877-814-9709 if you have questions.
Some of the cancer screenings aren’t appropriate for me. Are there activities I can complete instead to earn those reward dollars? We understand that not all screenings are right for everyone, and not all are recommended to be done annually. This is why there are lots of activity options to earn the $500 in gift card rewards.
How do I report that I’ve received a cancer screening? You do not need to report anything. The activity will show as completed within two to three weeks of your claim being processed by Anthem.
If you did not use your State Personnel Department sponsored health plan when receiving your screening, you will need to follow the Missing Preventive Services Form instructions. You can find the instructions and a link to the online form in the Mobile Health Consumer Rewards Center in the activity tile for the screening that is missing. This form must be submitted by November 30 to allow for processing time.
Why isn’t my reward for my cancer screening showing in the Mobile Health Consumer portal? You may be checking too soon. Cancer screening rewards are automatically completed within two to three weeks of your claim being processed by Anthem. Once you can see your claim has been processed at Anthem.com, expect to see your reward in Mobile Health Consumer within two weeks.
Although uncommon, sometimes providers do not submit claims right away, or there is a problem with the way a claim was filed. If you’ve waited more than four weeks from the date of your cancer screening and Anthem still hasn’t processed the claim, you can use the Missing Preventive Care Service process to submit documentation. You can find the instructions and a link to the online form in the Mobile Health Consumer Rewards Center in the activity tile for the screening that is missing. Documentation will not be processed unless it has been four weeks since the date of your service. This form must be submitted by November 30 to allow for processing time.
If you did not use your State Personnel Department sponsored insurance when receiving the service, you can use the same Missing Preventive Care Service process.
How do I know if Anthem has processed my claim? Log in to your Anthem.com account or Sydney app to view your processed claims. You can also call Anthem at 877-814- 9709.
When should I use the Missing Preventive Service Form? The Missing Preventive Services Form should be used in the following situations:
1. The claim was processed by a non-SPD insurance plan (for example, VA Health Benefits, or a free community health clinic); or
2. It has been four weeks since the date you received the service and Anthem has not yet processed the claim.
Each Missing Preventive Service Form and accompanying documentation is reviewed by Mobile Health Consumer. Forms will not be processed unless one of the two situations listed above are met.
Where can I find the Missing Preventive Services Form? You can find the instructions and a link to the online form in the Mobile Health Consumer Rewards Center in the activity tile for the screening that is missing. - Dental Cleaning
What is the wellness reward for completing a dental cleaning? Employees and spouses eligible for the Wellness Rewards Program earn $50 for completing a dental cleaning in 2026.
How long does it take for the Dental Cleaning activity to show as completed in the Mobile Health Consumer Rewards Center? This activity is completed based on your provider submitting a claim for the service to Anthem. The activity will show as earned within two to three weeks of your claim being processed by Anthem.
What is a dental cleaning? A dental cleaning includes an exam by a dentist and scaling and polishing your teeth to remove any plaque and tartar build up. It is an important part of maintaining oral health. Dental cleanings should be completed every six months.
Who should get a dental cleaning? It is recommended that all adults have a dental cleaning with exam every six months. View the Anthem Dental Preventive Care flyer.
Why is a dental cleaning important? Getting regular dental cleanings allows for the early detection of problems like cavities or oral cancer, and maintaining good oral hygiene is linked to overall health.
How do I find an in-network dentist? Your Anthem Family Advocate can help you find an in-network provider by calling 877- 814-9709. The Anthem app, called Sydney, also has a provider search tool and an Anthem Health Guide chat option. You can also visit www.anthem.com/find-care to search for providers in your area.
What is the deadline for earning the dental cleaning reward? The activity must show as completed in the Mobile Health Consumer Rewards Center by Dec. 31, 2026 to earn the reward. Only dental cleanings completed in 2026 are eligible for rewards. All gift cards must be redeemed by December 31, 2026. Keep in mind the reward is considered earned when the activity is shown as completed in the Mobile Health Consumer portal.
How much does the dental cleaning cost? The State Personnel Department dental plan covers two dental cleanings at 100% per calendar year. There are no out-of-pocket costs when you see an in-network dentist for an exam with cleaning.
How do I report that I’ve received a dental cleaning? If you used your State Personnel Department sponsored dental insurance when receiving your dental cleaning, you do not need to report anything. The activity will show as completed within two weeks of your claim being processed by Anthem.
If your claim was paid by other insurance, or your provider has not submitted a claim within 30 days, you can use the Missing Preventive Service Form to provide documentation and get your reward. You can find the instructions and a link to the online form in the Mobile Health Consumer Rewards Center in the Dental Exam and Cleaning activity tile. Acceptable documentation includes a visit summary, letter from provider, billing invoice, or statement from the dental office. This form must be submitted by November 30 to allow for processing time.
Why isn’t my reward for my dental cleaning showing in the Mobile Health Consumer portal? You may be checking too soon. Dental cleaning rewards are automatically completed within two weeks of your claim being processed by Anthem. Once you can see your claim has been processed at Anthem.com, expect to see your reward in the Mobile Health Consumer portal within two weeks.
Although uncommon, sometimes providers do not submit claims right away, or there is a problem with the way a claim was filed. If you’ve waited more than four weeks from the date of your dental cleaning and Anthem still hasn’t processed the claim, you can use the Missing Preventive Care Service process to submit documentation. You can find the instructions and a link to the online form in the Mobile Health Consumer Rewards Center in the activity tile for the screening that is missing. Documentation will not be processed unless it has been four weeks since the date of your service. This form must be submitted by November 30 to allow for processing time.
If you did not use your State Personnel Department sponsored insurance when receiving the service, you can use the same Missing Preventive Care Service process.
What documentation do I have to submit to earn the cancer screenings, dental cleaning and vision exam rewards? In most cases, you don’t have to submit anything. When you use your state employee insurance for these services, your provider files a claim with Anthem. Once Anthem processes that claim, Anthem lets Mobile Health Consumer know what preventive care services you’ve completed. Your activity is automatically completed in the Mobile Health Consumer Rewards Center. You can expect to see your reward within four weeks of your completed service.
If your claim was paid by other insurance, or your provider has not submitted a claim within 30 days, check out the Mobile Health Consumer Rewards Center to see how you can provide documentation to get your reward.
How do I know if Anthem has processed my claim? Log in to your Anthem.com account or Sydney app to view your processed claims. You can also call Anthem at 877-814- 9709.
When should I use the Missing Preventive Service Form? The Missing Preventive Services Form should be used in the following situations:
1. The claim was processed by a non-SPD insurance plan (for example, VA Health Benefits, or a free community health clinic); or
2. It has been four weeks since the date you received the service and Anthem has not yet processed the claim.
Each Missing Preventive Service Form and accompanying documentation is reviewed by Mobile Health Consumer. Forms will not be processed unless one of the two situations listed above are met.
Where can I find the Missing Preventive Services Form? You can find the instructions and a link to the online form in the Mobile Health Consumer Rewards Center in the activity tile for the screening that is missing. - Eye Exam
What is the wellness reward for completing an eye exam? Employees and spouses eligible for the Wellness Rewards Program earn a $50 gift card for completing an eye exam in 2026.
How long does it take for the Eye Exam activity to show as completed in the Mobile Health Consumer Rewards Center? This activity is completed based on your provider submitting a claim for the service to Anthem. The activity will show as completed within two weeks of your claim being processed by Anthem.
What is an eye exam? An eye exam involves a series of tests to evaluate your vision and check for eye diseases. It is recommended that all adults complete an eye exam each year.
Who should get an eye exam? It is recommended that all adults complete an eye exam annually.
Why is an eye exam important? An eye exam can help detect eye problems like glaucoma, cataracts, and macular degeneration, and also reveal systemic diseases such as diabetes, high blood pressure, and autoimmune disorders. Early detection and treatment can prevent vision loss and other complications.
How do I find an in-network vision provider? Your Anthem Family Advocate can help you find an in-network provider by calling 877- 814-9709. The Anthem app, called Sydney, also has a provider search tool and an Anthem Family Advocate chat option. You can also visit www.anthem.com/find-care to search for providers in your area.
What is the deadline for earning the eye exam reward? The activity must show as completed in the Mobile Health Consumer Rewards Center by Dec. 31, 2026 to earn the reward. Only screenings completed in 2026 are eligible for rewards. All gift cards must be redeemed by December 31, 2026. Keep in mind the eye exam reward is considered earned when the activity is shown as completed in the Mobile Health Consumer portal.
How much does an eye exam cost? If you go to an in-network provider, there is a $10 copay. If you choose an out-of-network provider, there is a $35 copay.
How do I report that I’ve received an eye exam? If you used your State Personnel Department sponsored vision insurance when receiving your eye exam, you do not need to report anything. The activity will show as completed within two weeks of your claim being processed by Anthem.
If your claim was paid by other insurance, or your provider has not submitted a claim within 30 days, you can use the Missing Preventive Service Form to provide documentation and get your reward. You can find the instructions and a link to the online form in the Mobile Health Consumer Rewards Center in the Eye Exam activity tile. Acceptable documentation includes a visit summary, letter from provider, billing invoice or statement from the provider. This form must be submitted by November 30 to allow for processing time.
Why isn’t my reward for my eye exam showing in the Mobile Health Consumer portal? You may be checking too soon. Eye exam rewards are automatically completed within two weeks of your claim being processed by Anthem. Once you can see your claim has been processed at Anthem.com, expect to see your reward in Mobile Health Consumer within two weeks.
Although uncommon, sometimes providers do not submit claims right away, or there is a problem with the way a claim was filed. If you’ve waited more than four weeks from the date of your dental cleaning and Anthem still hasn’t processed the claim, you can use the Missing Preventive Care Service process to submit documentation. You can find the instructions and a link to the online form in the Mobile Health Consumer Rewards Center in the activity tile for the screening that is missing. Documentation will not be processed unless it has been four weeks since the date of your service. This form must be submitted by November 30 to allow for processing time.
If you did not use your State Personnel Department sponsored insurance when receiving the service, you can use the same Missing Preventive Care Service process.
What documentation do I have to submit to earn the cancer screenings, dental cleaning and vision exam rewards? In most cases, you don’t have to submit anything. When you use your state employee insurance for these services, your provider files a claim with Anthem. Once Anthem processes that claim, Anthem lets Mobile Health Consumer know what preventive care services you’ve completed. Your activity is automatically completed in the Mobile Health Consumer Rewards Center. You can expect to see your reward within four weeks of your completed service.
If your claim was paid by other insurance, or your provider has not submitted a claim within 30 days, check out the Mobile Health Consumer Rewards Center to see how you can provide documentation to get your reward.
How do I know if Anthem has processed my claim? Log in to your Anthem.com account or Sydney app to view your processed claims. You can also call Anthem at 877-814- 9709.
When should I use the Missing Preventive Service Form? The Missing Preventive Services Form should be used in the following situations:
1. The claim was processed by a non-SPD insurance plan (for example, VA Health Benefits, or a free community health clinic); or
2. It has been four weeks since the date you received the service and Anthem has not yet processed the claim.
Each Missing Preventive Service Form and accompanying documentation is reviewed by Mobile Health Consumer. Forms will not be processed unless one of the two situations listed above are met.
Where can I find the Missing Preventive Services Form? You can find the instructions and a link to the online form in the Mobile Health Consumer Rewards Center in the activity tile for the screening that is missing. - Vaccines
What is the wellness reward for receiving a vaccine? Employees and spouses eligible for the Wellness Rewards Program can earn $25 for each rewardable vaccine received in 2026, up to $100.
How long does it take for the Vaccines activity to show as completed in the Mobile Health Consumer Rewards Center? This activity is completed based on your provider submitting a claim for the service to Anthem or CVS/Caremark. The activity will show as earned within two to three weeks of your claim being processed by Anthem or CVS/Caremark.
What vaccines are rewardable? COVID-19, flu, hepatitis A and B, HPV, measles, mumps and rubella (MMR), meningitis, pneumonia, chickenpox, shingles, diphtheria, tetanus, pertussis (whooping cough), and respiratory syncytial virus (RSV) are all rewardable vaccines in 2026.
Who should get a vaccine? Check with your provider to see which vaccines are right for you. You can review vaccine guidelines published by the Centers for Disease Control and Prevention (CDC) at www.cdc.gov/vaccines/schedules/index.html or visit https://health.gov/myhealthfinder to see all preventive care recommended for you.
Why are vaccines important? Receiving vaccines is the best way to prevent illness. Vaccines train your immune system to fight off dangerous viruses and bacteria, preventing serious illnesses, hospitalization, and death by creating immunity before you’re exposed.
Where do I go to get a vaccine? You can get a vaccine at a pharmacy, your provider’s office, or your county health department.
What is the deadline for earning the vaccine rewards? The activity must show as completed in the Mobile Health Consumer Rewards Center by Dec. 31, 2026 to earn the reward. Only vaccines received in 2026 are eligible for rewards. All gift cards must be redeemed by December 31, 2026. Keep in mind vaccines rewards are considered earned when the activity is shown as completed in the Mobile Health Consumer portal.
How much does a vaccine cost? There is no cost to you. Preventive vaccines are not subject to deductible or co-insurance.
Some of the vaccines aren’t appropriate for me. Are there activities I can complete instead to earn those reward dollars? We understand that not all vaccines are right for everyone, and not all are recommended to be done annually. This is why there are lots of activity options to earn the $500 in gift card rewards.
How do I report that I’ve received a vaccine? You do not need to report anything. The activity will show as completed within two weeks of your claim being processed by Anthem or CVS/Caremark.
If you did not use your State Personnel Department sponsored health plan when receiving your vaccine, you will need to follow the Missing Preventive Services Form instructions. You can find the instructions and a link to the online form in the Mobile Health Consumer Rewards Center in the Vaccines activity tile. This form must be submitted by November 30 to allow for processing time.
Why isn’t my reward for my vaccine showing in the Mobile Health Consumer portal? You may be checking too soon. Vaccine rewards are automatically completed within two weeks of your claim being processed by Anthem or CVS/Caremark. Once you can see your claim has been processed at Anthem.com or Caremark.com, expect to see your reward in Mobile Health Consumer within two weeks.
Although uncommon, sometimes providers do not submit claims right away, or there is a problem with the way a claim was filed. If you’ve waited more than four weeks from the date of vaccine and Anthem or CVS/Caremark still hasn’t processed the claim, you can use the Missing Preventive Care Service process to submit documentation. You can find the instructions and a link to the online form in the Mobile Health Consumer Rewards Center in the Vaccines activity tile. Documentation will not be processed unless it has been four weeks since the date of your service. This form must be submitted by November 30 to allow for processing time.
If you did not use your State Personnel Department sponsored insurance when receiving the service, you can use the same Missing Preventive Care Service process.
How do I know if Anthem or CVS/Caremark has processed my claim? Log in to your Anthem.com account or your Caremark.com account to view your processed claims. You can also call Anthem at 877-814-9709, or Caremark at 866-234-6869.
When should I use the Missing Preventive Service Form? The Missing Preventive Services Form should be used in the following situations:
1. The claim was processed by a non-SPD insurance plan (for example, VA Health Benefits, or a free community health clinic); or
2. It has been four weeks since the date you received the service and Anthem has not yet processed the claim.
Each Missing Preventive Service Form and accompanying documentation is reviewed by Mobile Health Consumer. Forms will not be processed unless one of the two situations listed above are met.
Where can I find the Missing Preventive Services Form? You can find the instructions and a link to the online form in the Mobile Health Consumer Rewards Center in the Vaccines activity tile.
Anthem Activities
- Individual Health Coaching
Is Individual Health Coaching still available? Yes, individual, one-on-one coaching is still available and rewardable in 2026! Onsite, in-person coaching and telephonic/virtual coaching is offered through Anthem. Talk to your HR team to see if an onsite coach is coming to your location. To schedule a health coaching appointment, call your Anthem family advocate at 877-814-9709 and request to work with a health coach.
What is the wellness reward for completing individual health coaching? Employees and spouses eligible for the Wellness Rewards Program can earn $20 for each individual health coaching session completed with Anthem in 2026, up to max of $100. You can continue to work with your coach beyond the rewardable sessions. You have access to unlimited health coaching so keep going until you’ve met your goals.
How long does it take for an Individual Health Coaching session to show as completed in the Mobile Health Consumer Rewards Center? Your activity will show as completed within five weeks of your coaching session. Anthem sends a file at the end of the month to Mobile Health Consumer that is used to complete the activity.What is health coaching? You meet one-on-one with a coach, in person or through a virtual visit. Your health coach will work with you to create a personalized plan. Health coaching sessions take an average of 20 to 30 minutes and are scheduled every two to four weeks depending on the individual’s needs.
How can health coaching help me? Health coaching gives you access to qualified professionals that help you create a custom plan to meet your health goals. Coaches are ready to provide expert advice on diabetes, exercise, diet, weight loss, sleep, mindfulness and more. Your health coach can answer your questions and be a great accountability partner. You control how often you want to check-in and have access to as many sessions as you need.
Who should participate in health coaching? Everyone can benefit from the expert advice and accountability that a health coach can provide.
What type of credentials and certifications do the health coaches have? Anthem’s team of health coaches is made up of qualified professionals like Nutritionists, Certified Health Coaches, Weight Management Specialists, Tobacco Cessation Specialists, and Exercise Physiologists.How do I schedule a Health Coaching appointment?
- Health coaches are available Monday through Friday by appointment. To schedule an appointment, call 877-814-9709.
- Check with your human resources department to see if onsite health coaching is available at your work location. These appointments are scheduled through work site sign-ups.
- Employees working in the Indiana Government Center can schedule with the onsite health coach Anna by calling (877) 814-9709 and requesting her by name. Anna is located in the Government Center Clinic located in the basement of the South Building near the tunnel entrance to the Washington Street parking garage. Learn more about the Government Center Clinic.
What should I do to prepare for my health coaching appointment?
- Think about what you want to work on first. Some examples are:
- Reaching or maintaining a healthy weight
- Increasing your amount of physical activity or fitness level
- Improving your overall diet
- Getting better sleep
- Managing your stress
- Quitting tobacco products
- Reducing your risk factors for developing diabetes, high blood pressure, or high cholesterol
- Be open minded and make a list of reasons why you want to make a change.
- Think about where you want to end up. Your coach will help you set realistic, achievable and measurable goals. Having short-term and long-term goals will help keep you on track.
- Not sure where to start? Complete the health assessment in the Mobile Health Consumer portal to get a report that highlights areas to focus on.
Where can I see when my next appointment with my health coach is? Your health coach will send you a calendar invite with the date and time of your next appointment.
- Building Healthy Families Program
What is the wellness reward for participating in the Building Healthy Families Program? Employees and spouses eligible for the Wellness Rewards Program can earn $15 for each completed pregnancy assessment in the program in 2026, up to a max of $45. Assessments can be completed digitally through Anthem.com or using the Sydney app, or over the phone.
What Building Healthy Families activities count for this reward? The rewardable activities are two assessments completed during pregnancy and one assessment completed after delivery.How long does it take for the activity to show as completed in the Mobile Health Consumer Rewards Center? Your activity will show as completed within five weeks of your completed assessment. Anthem sends a file at the end of the month to Mobile Health Consumer that is used to complete the activity.
How do I get started with Anthem’s Building Healthy Families Program? There are three ways to get started with the program:
1. Log in at Anthem.com and go to My Health Dashboard and select Programs. Click on the Building Healthy Families tile.
2. Use Anthem’s Sydney app. Click on the menu icon at the bottom of the screen and then select My Health Dashboard. Scroll down to Featured Programs and select View All. Click on the Building Healthy Families tile.
3. Call Anthem at 877-814-9709 to get help with enrolling. - Total Health Connections
What is the wellness reward for participating in the Total Health Connections Program? Employees and spouses eligible for the State employee health plan can earn $10 for each day with a completed assessment in the program in 2026, up to a max of $50.
How long does it take for the activity to show as completed in the Mobile Health Consumer Rewards Center? Your activity will show as completed within five weeks of your completed assessment. Anthem sends a file at the end of the month to Mobile Health Consumer that is used to complete the activity.
What is Anthem’s Total Health Connections Program? Anthem’s Total Health Total You program gives you access to a team of clinicians to help you navigate any healthcare need.
What Total Health Connections activities count for this reward? The rewardable activities are the assessments completed by a clinician.
How do I get started with Anthem’s Total Health Connections program? Call Anthem at 877-814-9709, or you can find the program on anthem.com or by using the Sydney app. - Diabetes Prevention Program
What is the wellness reward for participating in a Diabetes Prevention Program? Employees and spouses eligible for the Mobile Health Consumer program can earn $25 for each completed milestone in the program in 2026, up to a max of $100.
How long does it take for the activity to show as completed in the Mobile Health Consumer Rewards Center? This activity is completed based on your provider submitting a claim for the milestone to Anthem. The activity will show as earned within two to three weeks of your claim being processed by Anthem.
What is a Diabetes Prevention Program? A Diabetes Prevention Program is a lifestyle change program to help reduce the risk of developing type 2 diabetes.
Who should participate in a Diabetes Prevention Program? Individuals who have a body mass index (BMI) of 25 or higher, do not have type 1 or type 2 diabetes, are not pregnant, and have a diabetes risk factor such as a prediabetic range blood sugar result, previous diagnosis of gestational diabetes, or a family history of diabetes. You will take a Prediabetes Risk Survey prior to starting the program to ensure it is a good fit for you.
What Diabetes Prevention Program options are available to me? Anthem coordinates two programs that are free to health plan members:- Lark app based DPP
- LiveHealth Online virtual coaching DPP
You can also get rewarded for participating in a community DPP. Some community DPPs are self-pay only and do not submit claims to insurance. If your community based DPP does not submit claims to insurance, you will need to upload a Community Based DPP Reward Form.
How do I get started with a Diabetes Prevention Program (DPP)? You can access Lark and LiveHealth Online Prevent Diabetes programs through anthem.com or the Sydney app. You can also call Anthem at (877) 814-9709 to get started. To find a local community DPP visit https://gis.in.gov/apps/isdh/DSME.
Who do I contact if I have questions about the Lark program or problems logging into the Lark app? Email support@lark.com with questions or if you need assistance accessing the Lark program.
Who do I contact if I have questions about the LiveHealth Online Prevent Diabetes Program? Call 1-888-LIVEHEALTH 24/7 to speak with a LiveHealth Online customer service representative. - 9amHealth Diabetes Program
What is the wellness reward for participating in the 9amHealth Diabetes Program? Employees and spouses eligible for the 9amHealth program can earn $25 for enrolling in the program, and $25 for each month you work on your care plan using video or phone calls with care team, messaging with care team (text, in-app, audio or email) reading articles and watching educational videos in the app, and completing ordered lab tests, up to a max of $100 in 2026.
How long does it take for the activity to show as completed in the Mobile Health Consumer Rewards Center? Your activity will show as completed within five weeks of your completed activity. 9amHealth sends a file at the end of the month to Mobile Health Consumer that is used to complete the activity.
What is the 9amHealth Diabetes Program? 9amHealth can work alongside your current providers, or you can see a 9amHealth endocrinologist virtually. The program provides access to an easy-to-use app, personalized support, 24/7 care team, and other convenient resources to help you live a healthier life.
Who should participate in the 9amHealth Diabetes Program? 9amHealth is a diabetes management program for employees and family members (18+) enrolled in the State Employee Health Plan and diagnosed with diabetes.
How do I get started with the 9amHealth Diabetes Program? You can enroll in the 9amHealth program by visiting join9am.com/indiana or call 202-932-9958.
Who do I contact if I have questions about the 9amHealth Diabetes Program? Call 9amHealth at 202-932-9958 to speak with a 9amHealth representative.
Mobile Health Consumer Activities
- Health Assessment
What is the wellness reward for completing a Health Assessment? Employees and spouses eligible for the Wellness Rewards Program can earn $25 for completing a health assessment through Mobile Health Consumer in 2026.
How long does it take for the Health Assessment activity to show as completed in the Mobile Health Consumer Rewards Center? This activity will show as completed as soon as you submit your health assessment.
What is a health assessment? A health assessment is a private and confidential questionnaire to check in on your general health and well-being. The questions are about topics like your weight, eating habits, physical activity, managing health conditions and stress.
Why is a health assessment important? Taking the health assessment is a great way to see where you are and find areas that need some work. The Health Assessment provides an easy-to-understand report so you can take action. It is a great tool to help you set personal goals and if you participate in health coaching, gives the health coach a good picture of where you are today on your journey to better health.
What is the deadline for earning the health assessment reward? The activity must show as completed in the Mobile Health Consumer Rewards Center by Dec. 31, 2026 to earn the reward. All gift cards must be redeemed by December 31, 2026.
Can my employer see this information? No. The health assessment is private and confidential. Your privacy is important to the State Personnel Department and to Mobile Health Consumer.
Do I need lab results to complete the health assessment? No. You only need to know your height and weight. If you know your blood pressure, blood glucose and cholesterol results, you can enter them to get a clearer picture of your overall health, but you do not need these measurements to complete your health assessment. - Digital Care Path
What is a Digital Care Path? Digital Care Paths are evidence-based therapies designed to prevent, manage, or treat various medical disorders or diseases.
What is the wellness reward for completing a Digital Care Path? Employees and spouses eligible for the Wellness Rewards Program can earn $5 for starting a Digital Care Path and an additional $45 for completing a Digital Care Path.
How do I start working on a Digital Care Path? Login to your Mobile Health Consumer portal to get started on a Digital Care Path. The full menu of Digital Care Paths can be found on the Wellbeing page in your Mobile Health Consumer portal. Click the More button to see the full list of Digital Care Paths available to you.
How long does it take to complete a Digital Care Path? It takes at least 10 weeks to complete a Digital Care Path when you complete the recommended activities daily.
What is the deadline for completing a Digital Care Path? Digital Care Paths must be completed by December 31, 2026 to earn the $45 wellness reward.
- Health Journey
What is a Health Journey? Health Journeys are personalized learning and behavior change modules that empower users to lead healthier lives. You work at your own pace to complete steps along a personalized path, based on your assessed needs.
What is the wellness reward for completing a Health Journey? Employees and spouses eligible for the Wellness Rewards Program can earn $25 for each completed Health Journey, up to 4 in 2026.
How do I start working on a Health Journey? Login to your Mobile Health Consumer portal to get started on a Health Journey. The full menu of Health Journeys can be found on the Wellbeing page in your Mobile Health Consumer portal. Click the more button to see the full list of Health Journeys available to you.
How long does it take to complete a Health Journey? It takes 8-10 weeks to complete a Health Journey when you complete the recommended activities daily.
What is the deadline for completing a Health Journey? Health Journeys must be completed by December 31, 2026 to earn the $25 wellness reward.
- Tobacco and Nicotine Health Journey
What is a Tobacco & Nicotine Journey? Tobacco & Nicotine Journeys are personalized paths to help you quit. You work at your own pace to complete steps along a personalized path, based on your assessed needs.
What is the wellness reward for completing a Tobacco & Nicotine Journey? The Tobacco & Nicotine Journey can be one of the 4 rewardable Health Journeys worth $25 in 2026. The Tobacco & Nicotine Health Journey is only rewardable if you answer yes to tobacco use when you complete the Health Assessment.
Who should complete the Tobacco & Nicotine Journey? The Tobacco & Nicotine Journey is designed for individuals that are working on quitting or reducing tobacco use.
How do I start the Tobacco & Nicotine Journey? Login to your Mobile Health Consumer portal to get started on the Tobacco & Nicotine Journey. The Tobacco & Nicotine Journey can be found on the Wellbeing page in your Mobile Health Consumer portal. Click the more button to see the full list of Health Journeys available to you.
How long does it take to complete the Tobacco & Nicotine Journey? It takes 8-10 weeks to complete a Tobacco & Nicotine Journey. It takes 8-10 weeks to complete a Tobacco & Nicotine Journey.
Do I need to complete the full Tobacco & Nicotine Journey to earn the $25 wellness reward? Yes.
- Physical Activity Tracking
What is the wellness reward for completing Physical Activity Tracking? Employees and spouses eligible for the Wellness Rewards Program can earn $5 for tracking 10,000 steps or 30 minutes of physical activity for 15 days in a month by a device synced to the Mobile Health Consumer portal. An additional $10 will be rewarded for tracking 10,000 steps or 30 minutes of physical activity for 25 days in a month by a device synced to the Mobile Health Consumer Portal, up to max of $180 in 2026. The goal activity level is either 10,000 steps or 30 active minutes. Any day that meets one of these criteria counts towards the reward.
How long does it take for the Physical Activity Tracking activity to show as completed in the Mobile Health Consumer Rewards Center? This activity will show as completed as soon as the tracker data showing each 15th or 25th day is received by Mobile Health Consumer, per month. You can verify what tracker data has been received by Mobile Health Consumer on the Mobile Health Consumer portal’s Track Health Data page.
How do I start tracking physical activity? Log in to the Mobile Health Consumer portal and connect your device on the Track Health Data page. Only data from a device connected to your Mobile Health Consumer portal will count towards the completion of this activity. It is important to connect your device right away because only data tracked starting with your device connection date will sync to the Mobile Health Consumer portal.How do I connect my device?
- Garmin, Fitbit, and Google Fit: Log in to your Mobile Health Consumer portal and click the “Track Health Data” link in the left side menu. This will open a new page where you will see the list of trackers you can connect. Click on the tracker you are trying to connect and sign into your tracker account with that username and password.
- Apple Health: Download the Mobile Health Consumer app. Log in to the Mobile Health Consumer app. Open the menu found in the top left corner and tap the “Track Health Data” option. This will open a new page where you will see the list of trackers you can connect. Click on the Apple and sign into your Apple account.
Do I have to use a fitness tracker for steps and/or active minutes to count towards the rewards? Yes. You must connect a fitness device to the Mobile Health Consumer platform to earn the reward for physical activity tracking.
Will I be provided with a fitness tracker? The State of Indiana will not be providing devices. You can see the full list of devices and apps that connect to the Mobile Health Consumer portal on the Track Health Data page.
When I connect my fitness tracker, will all of my steps for the year sync? No. Only data from the day you connect your device and going forward will sync to your account.
What fitness trackers can I use? A full list of compatible devices and apps can be found in the Mobile Health Consumer portal: www.mobilehealthconsumer.com/weba/#/auth/login.Who should I contact if I have problems connecting or syncing my fitness device? If you are having issues connecting or syncing your fitness device to the Mobile Health Consumer portal, please contact Mobile Health Consumer by emailing support@mobilehealthconsumer.com.
How are minutes of physical activity determined? Physical activity minutes or active minutes are determined by the manufacturer of the app or device you are using to track your activity. A moderate to intense level of activity is required to count as an active minute.
What is an active minute? Active minutes are determined by the device you have connected to your Mobile Health Consumer portal. Common devices are listed below.
- Apple Health – Active minutes = Exercise minutes
- Fitbit – Active minutes = Active minutes
- Garmin – Active minutes = Intensity minutes
- Team Challenges
What is the wellness reward for participating in a Team Step Challenge? Employees and spouses eligible for the Wellness Rewards Program can earn $10 each challenge by tracking at least 7,000 steps each day of the challenge through a tracker connected to the the Mobile Health Consumer portal in 2026, up to max of $40.
How long does it take for the Team Step Challenge activity to show as completed in the Mobile Health Consumer Rewards Center? This activity will show complete at the end of each challenge if you’ve successfully tracked at least 7,000 steps each day of the challenge through a device connected to the Mobile Health Consumer Portal.
What are Team Step challenges? Team step challenges are created by Mobile Health Consumer specifically for the Wellness Rewards Program. To participate in the team step challenge you can either join an existing team or create a new team.How do I get started with Team Step Challenges? When a team step challenge is available you will join the challenge through your Mobile Health Consumer portal.
When will Team Step Challenges be available? One team challenge will be available each quarter in 2026.How do I connect my device?
- Garmin, Fitbit, and Google Fit: Log in to your Mobile Health Consumer portal and click the “Track Health Data” link in the left side menu. This will open a new page where you will see the list of trackers you can connect. Click on the tracker you are trying to connect and sign into your tracker account with that username and password.
- Apple Health: Download the Mobile Health Consumer app. Log in to the Mobile Health Consumer app. Open the menu found in the top left corner and tap the “Track Health Data” option. This will open a new page where you will see the list of trackers you can connect. Click on the Apple and sign into your Apple account.
Will I be provided with a fitness tracker? The State of Indiana will not be providing devices. You can see the full list of devices and apps that connect to the Mobile Health Consumer portal on the Track Health Data page.
When I connect my fitness tracker, will all of my steps for the year sync? No. Only data from the day you connect your device and going forward will sync to your account.
What fitness trackers can I use? A full list of compatible devices and apps can be found in the Mobile Health Consumer portal: www.mobilehealthconsumer.com/weba/#/auth/login.Who should I contact if I have problems connecting or syncing my fitness device? If you are having issues connecting or syncing your fitness device to the Mobile Health Consumer portal, please contact Mobile Health Consumer by emailing support@mobilehealthconsumer.com.
- Healthy Habit
What is a Healthy Habit? Healthy habits are small, feel-good actions you can do every day that can make a big difference in your health and well-being.
What is the wellness reward for the Healthy Habit activity? Employees and spouses eligible for the Wellness Rewards Program can earn $5 each for 25, 50, and 100 Healthy Habit check-ins up to $15 in 2026.
How do I start working on a Healthy Habit? Log in to your Mobile Health Consumer portal and navigate to the Healthy Habits on the Wellbeing page. Choose the Healthy Habit you want to start tracking from the list of available Habits. Check-in each day you successfully complete the habit.
How long does it take for a Healthy Habit to show as completed in the Mobile Health Consumer Rewards Center? This activity will show as completed as soon as you log the 25th, 50th, or 100th check-in through the Mobile Health Consumer portal.
- Agency Health Assessment Battle
What is the Agency Health Assessment Battle? The Agency Health Assessment Battle is a competition between agencies to complete the most Health Assessments in January. Agencies will be divided into groups by size:
- Mastodon: Agencies with 3,000+ employees
- Bison: Agencies with 500 to 2,999 employees
- Cardinal: Agencies with 100 to 499 employees
- Firefly: Agencies with less than 100 employees
Who can participate in the Agency Health Assessment Battle? The Health Assessment Battle is available to employees and spouses eligible for the Wellness Rewards Program.
When is the Agency Health Assessment Battle? The Agency Health Assessment Battle starts January 1 and ends January 31.
How do I participate in the Agency Health Assessment Battle? Complete your health assessment in the Mobile Health Consumer portal in January to help your agency take the top spot.
How do I earn a reward for participating in the Health Assessment Battle Activity? Any individual that is in a winning agency AND has completed their Health Assessment by January 31, 2026, will receive a bonus $25 in wellness rewards. Spouse participation does not factor into the agency completion percentages, however, spouses must complete the Health Assessment to be eligible to receive the bonus $25 in wellness rewards.
I still have questions, who can help me?
Call the Benefits Hotline at 1-877-248-0007 or email a Benefit Specialist at SPDBenefits@spd.in.gov. You can also email Mobile Health Consumer at support@mobilehealthconsumer.com.
