Printing & Mailing Services

To streamline and improve printing, copying and mailing services IDOA has consolidated these services through an all state agency contract. This enterprise-wide solution provides state agencies one-stop-shop efficiencies and accountability.

Frequently Asked Questions | (.pdf)

Communication Plan

  • Communication Plan | (.doc)
  • Updates to Agency Contacts | (.doc)

Online Ordering Tools


  • Post Masters Quick Step Guide | (.pdf)
  • Confirm Delivery Guide | (.pdf)
  • Storefront System Training | (.pdf)
  • EMS System Training | (.pdf)
  • Ordering Business Cards Using the State Template | (.pdf)
  • Presort Requirements | (.pdf)
  • Sending Letters | (.pdf)


Program Management Documents

Scopes of Work

Project Requests

  • Project Request Template | (.pdf)

Shipping Service Definitions

Printing Services

Business Cards


Printing Services
Account Manager (assigned by agency) | (.pdf)
If your agency is not listed contact Lora Robinson at

Mailing Services
Jeff Birnell


IDOA Vendor Management