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FSSA Organizational Directory

If you know the name of the person you wish to reach: State of Indiana telephone/ email directory

FSSA Quick Links

Division of Family Resources Receives applications and approves eligibility for Medicaid, Supplemental Nutrition Assistance Program and the cash assistance program Temporary Assistance for Needy Families. 800-403-0864
Division of Aging The Division of Aging supports the development of alternatives to nursing home care and coordinates services through a network of Area Agencies on Aging. 888-673-0002
Division of Disability and Rehabilitation Administers a variety of programs to assist children and adults with disabilities. 800-545-7763
Division of Mental Health and Addiction Collaborates with a network of mental health care providers. DMHA operates six psychiatric hospitals and funds addiction prevention and treatment programs. 317-232-7800
Office of Medicaid Policy and Planning Administers health coverage programs including the Healthy Indiana Plan and other Indiana Medicaid programs. 317-233-4455
Office of Early Childhood and Out-of-School Learning Oversees early child care, early education and out-of-school time programs. 877-511-1144
Indiana 211 A free and confidential service that helps Hoosiers across Indiana find the local resources they need.  2-1-1 or 866-211-9966

Written correspondence may be sent to:

Indiana Family and Social Services Administration
402 W. Washington Street P.O. Box 7083
Indianapolis, IN 46207-7083

For all FSSA public records requests, pursuant to IC 5-14-3-1 please email

If you have a complaint about web accessibility or print communications in accessible formats, please contact us via this link

FSSA Programs and Services

FSSA Office of the Secretary

FSSA Care Programs


Rusyniak, Dan, M.D. Secretary 317-233-4690
Opsahl, Kim Deputy Secretary and Chief of Staff 317-233-4690
Bowling, Paul Chief Financial Officer 317-233-4451
Finnell, Maria, M.D. Chief Medical Officer 317-233-7447
Welch, Peggy Chief Advocacy Officer 812-325-7555
Gilbert, Amy Chief Science Officer 317-234-4382
Merritt, Breanca, Ph.D. Chief Health Equity and ADA Officer 317-601-6164
Marshall, Cate Executive Assistant to the Secretary 317-233-4690
Shamon, Jill Administrative Assistant 317-234-7757
Pruitt, Floyd Administrative Assistant 317-232-5338
FAX FAX for executive office staff only 317-233-4693
FAX FAX for Division of Family Resources case information 800-403-0864

Audit Services

Cowan, Laura, CPA, CFE, CGFM, CCEP Chief Audit Executive 317-232-6859
Millikan, Bob, CFE Audit Manager 317-232-1237
Deimling, Matt Audit Manager 317-234-4215
Knowles, Robin Audit Manager 317-232-1219

FSSA Contract Management

Moe, Alexis Contract Manager 317-232-7940
Sargent, Michael Contract Manager 317-234-7807
Stenger, Greg Contract Manager 317-234-0564
Ahnafield, Heather Contract Manager 317-234-7890

FSSA Finance

Nelson, David Agency Controller 317-233-3045
Robinson, Tammie Director, Accounting Operations 317-233-4725
Hadley, Eric Director, Federal Funds 317-232-7088
McMahan, Shawn Director, Administrative Services 317-232-6835
Potter, Joshua Controller, Division of Disability and Rehabilitative Services 317-234-3189
Gale, Steven Controller, Division of Aging 317-232-7133
Eustace, Kevin Controller, Division of Family Resources 317-233-1925
Kinsworthy-Blye, Dhiann Controller, Division of Mental Health and Addiction 317-232-7862
Tammy Kiefer Controller, Office of Early Childhood and Out-of-School Learning 317-234-7842
Melton, Leslie Controller, Office of Medicaid Policy and Planning 317-233-6524

Data and Analytics

McFarlane, Tim Chief Data Officer 317-416-8390
Maxey, Chris Senior Manager, Reporting & Analytics 317-233-0587
Wiley, Jon M (Mark) Data Acquisition 317-232-4308
Bennett, Merih Deputy Chief Data Officer 317-220-1318
Childress, Janice Medicaid Data Strategist 317-619-2535
Kirby, Matt Director of Engagement and Analytics 317-618-4994

Privacy and Security

McCullough, Cliff Chief Privacy & Security Officer 317-232-4732

Information Technology/Programming Services

Arrowood, Brian Chief Information Officer 317-426-8147
Nair, Sunil Senior Manager, Eligibility Applications 317-619-8976
Needler, Dan Senior Project Manager, Information Technology (IT) Strategies 317-234-0602

Physical Plant Operations

Walters, Ryan (RJ) Manager (Facility, Fleet, Logistics, Disposition, Safety/Security and Disaster Planning) 317-232-4720
Bland, Marisa Forms and Records 317-232-0602
Johnes, David Fleet, Disposition and Facilities 317-232-4520

Disability Determination Bureau

Program Office General Information 1-800-622-4968
Social Security Administration Apply for Services 1-800-772-1213
Disability Determination Bureau Obtain Status on a Pending Claim 1-800-622-4968

Legislative Services

Habig, William (Gus) Senior Policy and Legislative Director 317-232-1164

FSSA Human Resources

For Employment Verifications, please reach out to the SPD Employment Verifications Team by phone at 855-773-4647, Option 5, or by email at

FSSA Office of Communications and Media

Holtkamp, Michele Director, Communications & Media 317-452-0824
Lemons, Marni Deputy Director, Communications & Media 317-234-5287
Williams, Ted Director, Communications Technology/Electronic Media 317-234-4199
Duke, Amy Marketing Program Director 317-989-9469
Lentz, Kylie Webmaster 317-234-8465
Runkle, Tyson Communications Manager 317-232-1354
Severson, Ken Communications Manager 317-234-7918
Brumfield, Laquana Constituent Services 317-232-4701

Office of General Counsel

Keyes, Jessica Attorney at Law, General Counsel 317-234-3884
Martin, William Attorney at Law, Medicaid & Aging Deputy General Counsel 317-232-8208
Seidman, Doug Attorney at Law, Contracts & Leasing Management 317-232-1684
James, Autumn Attorney at Law, OECOSL and DFR Deputy General Counsel 317-234-6381
Hoskins, Wendell Chief of Investigations 317-234-1604

FSSA Care Programs

Division of Aging

Huckleberry, Leslie Director, Division of Aging 317-232-7123 
Bean, Andrew Deputy Director 317-233-3418
Convard, Vanessa Director Adult Protective Services 317-232-4355
Bailey, Patti Outreach Coordinator 317-232-1731
Gale, Steven Controller 317-232-7133
Clough, Lynn State Long Term Care Ombudsman 317-234-5544

Division of Disability and Rehabilitative Services

Program Office General Information 800-545-7763 (Toll Free)
Mitchell, Kelly Director, DDRS 317-234-7581
Smith, Pashun Executive Assistant 317-234-7581
Robinson, Cathy Associate Director, DDRS 317-234-7581
Potter, Joshua Controller 317-233-3735

Bureau of Rehabilitation Services

Program Office General Information 877-241-8144
Koleszar, Theresa Director, BRS 317-232-1432
Sharp-Byrnes, Shanida Director, Policy and Due Process 317-232-2764
Vacant BRS Associate Director  
Phillips, Locket Manager, Blind and Visually Impaired Service 317-232-1441
Russell, Jeff Director, Vocational Rehabilitation Services Operations 317-234-8911
Blankenship, Kristina Director, VR Business and Community Engagement 317-650-9828
Bates, Virginia BRS, Director of Program Improvement 317-232-4713
Kraeszig, Jonathan Director, Youth Services 317-232-1964
DeQuis, Kim Region Manager, VR Region 1 877-847-9897
Snedigar, Rheonna Region Manager, VR Region 2 877-715-3171
Polmateer, Shannon Region Manager, VR Region 3 765-413-2544
Hudson, Teresa Region Manager, VR Region 4 812-631-6760
Schaefer, Michelle Region Manager, VR Region 5 812-470-1953
Marcum, Rhonda Manager, Deaf & Hard of Hearing Services 317-542-3449

Bureau of Developmental Disabilities Services

BDDS 800-545-7763 (Toll Free)
Wimsatt, Holly Director 317-232-3162
Sullivan, Scott Director, Field Operations 317-232-2034
Kaufman, Kelly Director, Operations 317-232-2699
Dane, Heather Director, Home- and Community-Based Services 317-233-7420
Kimmel, Kira Director,  Facility-Based Services 317-234-5815
VanWicklin, John Assistant Director 317-233-3395
Rodway, Matt BDDS Ombudsman 317-503-1217

Bureau of Quality Improvement Services

BQIS Helpline 
BQIS online complaint 
Complaint Line   800-545-7763
Harlan-York, Jessica Director, BQIS 317-234-1147
Thomas, Shelly Assistant Director, BQIS 317-234-2764
Lawrence, Geena Director, DDRS Provider Services 317-234-6837
Cauley, Kim Quality Assurance Manager 812-424-4245

Bureau of Child Development Services - First Steps

First Steps State Office  800-545-7763
Commons,Christina Director, BCDS – First Steps 317-234-1142
Tomasino, Jessica Assistant Director 317-982-0718
Smith, Meghan Policy and Due Process Manager 317-234-6516
McCall, Maggie Data and Quality Assurance Manager 317-232-2027
Young, Constance Outreach and Training Manager 317-234-2177
Tarter, Sondra Program Services Manager 317-232-7479

Division of Family Resources

Eligibility Services Apply for benefits for SNAP (food assistance), TANF (cash assistance), IMPACT (job training) and Medicaid (health coverage) 800-403-0864 (Toll Free, 8 a.m. to 4:30 p.m. local time)
EBT Customer Service Report an EBT (Hoosier Works card) lost or stolen (call immediately), or to report a card is damaged, to select or change a PIN, to check an account balance, or for questions or help with a card. 877-768-5098 (Toll Free, 24/7)
DFR County Offices Contact information is listed online for each DFR county office, or call the number listed to apply for or manage your SNAP, TANF, IMPACT and Medicaid benefits. 800-403-0864 (Toll Free, 8 a.m. to 4:30 p.m. local time)

DFR Central Office

Shields, Adrienne Director 317-234-2373
Smalley, David Deputy Director, Policy 317-232-2010
Beam, Sunshine Deputy Director, Operations 317-234-8697
Eustace, Kevin Controller 317-232-7133
Hewett, Timothy Quality Control Manager 317-232-4498
Hunter, Katie Eligibility Program Manager 317-234-8920
Prezzy, Monique Manager of Training 317-234-4766
Carter, Michael Contract Compliance Manager 317-234-9533
Foster, Ginny Executive Assistant 317-234-2373

Indiana 211

Morse, Tara Executive Director 317-504-3627
Ferren, Jaimie Deputy director 317-642-6703
Pennington, Seth Program Director, Project Director for 211 Lyft and Open Beds 812-493-5041
Mote, Ashley Business Systems Consultant 317-800-9280
Mattson, Stephen Contact Center Manager 317-234-8966
McGrevy, Lizzy Domestic Violence Outreach Specialist 317-234-8966
Stitt, Roger Community Resources Database Manager 317-438-4974

Office of Early Childhood and Out-of-School Learning – Head Start State Collaboration Office

Program Office General Information 877-511-1144
Penn, Courtney Director, Office of Early Childhood and Out-of-School Learning 317-234-3923
Withers, Rene Deputy Director, Office of Early Childhood and Out-of-School Learning 317-234-8960

Division of Mental Health and Addiction

General Information   317-232-7800
Chaudhary, Jay Director 317-232-7860
Buhner, Rebecca Deputy Director / Chief of Staff 317-232-7935
Blackmon, Sirrilla Executive Director, Mental Health Strategies and Services 317-232-7843
Vacant Executive Director, Addiction Strategy and Services  
Harrold, Wendy Executive Director, Data Strategies 317-232-7824
Norris, Katrina Executive Director Indiana State Psychiatric Hospital Network 765-935-9292
Carey, Kory Executive Director, Equity and Systemic Integration 317-412-5294
Kinsworthy-Blye, Dhiann Controller 317-232-7862
Drapeau, Christopher Executive Director, Prevention, Crisis Response and Suicide Prevention 219-258-0114
Vacant Director of Recovery Support Services  

State Psychiatric Hospitals

Norris, Katrina Executive Director, Indiana State Psychiatric Hospital Network 765-935-9292
Wedding, Jeff Director of Operations, Indiana State Psychiatric Hospital Network 812-909-6251
Moody, Angela Executive Assistant, Indiana State Psychiatric Hospital Network 765-935-9311
Oliver, Carlene Superintendent, Evansville Psychiatric Children’s Center / Evansville State Hospital 812-469-6800
Schoenradt, Bethany Superintendent, Logansport State Hospital 574-722-4141
Isaacs, Alicia Superintendent, Madison State Hospital 812-265-2611
Foster, Matt Superintendent, NeuroDiagnostic Institute 317-941-4000
Nolan, Josh Interim Superintendent, Richmond State Hospital 765-966-0511


Ferry, Mike Assistant Deputy Director, Community and Hospital Contract Accountability and Resource Allocation 317-232-7839
Patel, Lipsa Financial Analyst 317-233-3319

Office of Medicaid Policy and Planning

Program Office General information 317-233-4455
Medicaid Member Fraud FSSA Bureau of Investigations hotline 800-403-0864,
option 5
Medicaid Provider Fraud Program integrity hotline 800-457-4515,
option 2
Children's Health Insurance Program help CHIP 800-889-9949
Taylor, Allison Medicaid Director 317-233-4455
Dodson, Laura Executive Assistant to the Medicaid Director 317-234-8946
Lux-Kleman, Lindsey Chief of Staff & Deputy Director, Strategy 317-232-4354
Schwipps, Amber Division Administrative Assistant 317-233-9913
Ratliff, La-Risha Director of Government Affairs 317-234-5225
Childress, JaniceMedicaid Data Manager317-619-2535
Cook, MichaelDirector of Provider Services 317-232-7050
Dillinger, KathleenDirector of Quality Improvement317-234-5772
Effler, ShannonDirector of Care Programs 37-233-6117
Hilliker, AmeliaDirector of Program Integrity 317-234-2129
Leonard, KathleenDirector of Reimbursement and Actuarial Services 317-233-9282
Lugo, LeslieDirector of Pharmacy 317-233-0097
McAndrews, KevinDirector of Reimbursement317-308-3389
McKinney, KarenDirector of Pathways and Hoosier Care Connect317-550-5942
Melton, LeslieMedicaid Controller 317-233-6824
Messina, Frank, MD Director of Clinical Operations 317-234-1306
Mong, LynneDirector of Healthy Indiana Plan and Hoosier Healthwise 317-234-3822
VacantDirector Managed Care  
Reilly, Mary, MD Medical Director 317-234-5168
Sayeed, JamiDirector of Administration 317-234-3394
Spinner, NonisDirector of Eligibility and Member Services 317-232-4966
Tower, DarcyDirector of Provider Experience 317-233-6795
Zerr, Ann, MD Medical Director 317-234-2407