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CHILD SUPPORT CUSTOMER SERVICE CENTER (KIDSLINE)
PARENTING TIME HELPLINE
INDIANA IV-D CHILD SUPPORT PROGRAM
Since 1976, Indiana’s IV-D Child Support Program has worked to ensure every Hoosier child has the financial support of both parents, regardless of whether the parents live together or apart. In Indiana, one in six Hoosier children are impacted by the Title IV-D program, which distributes more than $575 million in child support payments annually.
NEED TO APPLY FOR IV-D CHILD SUPPORT SERVICES?
Applying for Indiana child support services is absolutely free. For more information about available services and how to apply, visit childsupport.in.gov/apply. You can also watch a video on 'How to Apply for Child Support Services' by clicking on the picture on the top right side of this website.
NEED TO PAY CHILD SUPPORT WITH CASH?
The Child Support Bureau offers convenient ways for non-custodial parents to make a cash child support payment. Find out more about the PayNearMe and MoneyGram payment options here: childsupport.in.gov/pay. You can also watch a video on 'Ways to Pay Your Child Support' by clicking on the picture on the top right side of this website.
CHANGE IN PHONE NUMBER USED TO MAKE CHILD SUPPORT PAYMENTS
Effective April 11, 2017:
The phone number to make child support payments by credit/debit card changed to 1-866-972-9427. This new phone number adds fraud prevention measures for the individual making the payment.
ATTENTION CUSTODIAL PARENTS WHO HAVE A CHILD SUPPORT EPPIC DEBIT CARD
IMPORTANT NOTIFICATION: If you have a pinned EPPIC debit card issued by PNC Bank, N.A. which meets all of the following criteria:
- No transaction* has been performed on the card in 3 or more years; and
- Card has an available balance
Indiana law requires PNC Bank, N.A. to transfer (escheat) any child support funds remaining on these EPPIC debit cards serviced by Conduent (formerly Xerox State and Local Solutions, Inc.) to the Attorney General as unclaimed property.
*A transaction is defined as an action taken by the cardholder such as cash withdrawals, call to automated or live customer service, ATM balance inquiries or purchases. Automatic deposits of payments to the card do not count as a cardholder initiated transaction.
Prior to the transfer of these funds, a notice was mailed to the last known address of cardholders with a property value of $50 or more in mid-August of each year. The notices give instructions on how to avoid escheatment of these funds to the Attorney General’s office.
If you think that you might have funds on your debit card that were escheated, please check the Indiana Unclaimed Property website at www.indianaunclaimed.gov. Please note that if your last known address in our Child Support system was in a different State, your funds would be eventually transferred to the other State’s unclaimed property. Therefore, if you are unable to locate your funds on Indiana's unclaimed property website, you would need to contact the other State to claim your funds. For example, if your last known address was in Ohio, your funds will be escheated to the state of Ohio.If you have any questions about your debit card payments that were escheated to the Attorney General's Office, please call the Conduent Escheatment Customer Service line from 8am to 5pm CT at 1-844-260-7557.