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Frequently Asked Questions

  • Am I responsible for the gasoline that is spilled on the ground because the automatic shut-off value on the nozzle did not work?

    Yes, it is commonly understood that you assume the responsibility and liability for refueling your own vehicle. It is wise to remain close at hand if you are using the automatic shut-off valve, to stop the pump just in case there is a malfunction.

  • Do some stations water down their gas?

    No. Gasoline and water do not mix. Water is heavier and will sink to the bottom, so there is no advantage in adding water to gasoline. If you get water in your gas from a gas station and there is water detected at that station, they are obligated to pay for your damages. It is wise to keep your receipt to prove you purchased gasoline there.

  • What do I do if I suspect that there is water in the gas or the gas is bad?

    Ask the station attendant or owner to test the tank for water by putting water-finding paste on a dipstick, then lowering the stick into the tank. If there is water in the tank, it will turn the paste a different color (usually purple), and there will be a definite line where the water is. Test the water-finding paste by putting a little water on it before sticking it into the tank. If you have any problems, call Weights and Measures immediately - Do NOT wait - the longer you wait, the less we can do to help.

  • Are scanners in stores inspected?

    Watch as the price of the item displays on the checkout register. Ask the clerk to check the price if you think the scanned price is incorrect. If the scanned price does not agree with the posted price, ask the store manager to correct it. Save the cash register receipt in case you have questions or a problem later on. If the problem is not resolved, contact Weights and Measures immediately - do NOT wait - the longer you wait, the less we can do to help.

  • Why do the hanging scales not match the check out scales?

    The hanging scale is only for an estimate, and the check-out stand scale is the most accurate one. The scale should be placed so you can see the weight, price, and other information. Always check to see that the scale is a zero before the product is weighed. Ask to have the package weighed again. At the deli counter, you should pay only for the product, not the weight of the container.

  • Why is buying Firewood so confusing?

    Things to know: a seller may NOT use terms such as "truckload", "face cord", "loose cord", "rack", or "pile". Get a receipt that shows the seller's name, address, phone number, price, amount, and kind of wood purchased. Write down the license number of the delivery vehicle. A cord is 128 cubic feet or 4' x 4' x 8' or 2' x 4' x 16'. To be sure you have a cord, stack the wood in a way that is easy to measure, then measure the firewood before using it, and take a picture of the stack if you think there is a problem. If the problem is not resolved, do not burn any of the wood, and contact Weights and Measures immediately. Do NOT wait - the longer you wait, the less we can do to help.