What is Salesforce LCNS?

Salesforce is a scalable cloud-based customer relationship management (CRM) platform that helps organizations collaborate and improve their customer relationships using CRM Data, process automation, AI solutions, and standardized data models. Features include opportunity management, lead management, account management, sales forecasting, sales collaboration, and workflow automation.

Primary goals?

The Salesforce LCNC Center of Excellence (CoE) is a dedicated team of professionals within the State of Indiana whose goal is to align the state’s strategic objectives, enhance productivity, and continuously evolve to meet changing business needs.  The CoE ensures consistency and governance by implementing “best practices” and standardized processes across state agencies. It maximizes ROI by aligning Salesforce initiatives with the state’s strategic goals and optimizing resource usage.