The Indiana Office of Technology began developing a Salesforce Center of Excellence in 2023.
IOT’s Centralized Application Services department partnered with Brite Systems to create a series of deliverables describing the manner in which the CoE would operate. The initial deliverable was the CoE Charter.
Salesforce Data Storage Best Practices.pdf (This document outlines Salesforce data storage best practices, key considerations, and recommended archiving approaches to ensure efficient, scalable, and compliant data management)
Salesforce Quarterly Release Overview.pdf (This document outlines the Salesforce quarterly release process, including release phases, important dates, and what business teams should anticipate each cycle)