Low Income Home Energy Assistance Program (LIHEAP)

What is Energy Assistance?

The Energy Assistance Program (EAP) can help you pay your heat and electric bills!  EAP is a federally-funded program through the U.S. Department of Health and Human Services (HHS) called the Low-Income Home Energy Assistance Program (LIHEAP).  Energy assistance is a one-time benefit that can assist you with with the high cost of home energy and can help if you are about to get disconnected.   However, an EAP benefit won't cover all of your heating and electrics costs, so you should continue to pay your bills regularly.  You may even qualify for an additional benefit if your utility bills are on time.  

How Do I Apply for EAP?

You may receive assistance if your income does not exceed the below income limits. 

Persons in Family/Household

Maximum Income

1

$23,732

2

$31,034

3

$38,336

4

$45,638

5

$52,940

6

$60,242

7

$61,611

8

$63,570

9

$70,050

 

Below are the minimum requirements to apply for EAP.

  • A completed and signed application. You can download the application here.
  • Proof of income for the past 3 months for all household members age 18 and over except full time students. Please provide proof of enrollment in school (report card, student schedule, letter from school, etc) for students over 18 who have income.
  • Proof of any benefits you may have such as Social Security, SSI or Disability.
  • If you have had ZERO income for the past three months, please fill out the Zero Income Affidavit as well as a DWD Work One form.
  • For the applicant only, a copy of a state or federally issued photo ID such as a driver’s license, military ID, or passport.
  • For each household member age one and over, a valid social security number. To prove that you have a social security number, you will need to provide a copy of your Social Security Card, a REAL ID or US Passport.  If there are household members who do not have a valid social security number, the household may still be eligible for EAP benefits. Anyone in this situation should contact the local service provider. You can find your local service provider here.
  • A copy of your most recent utility bill for both heat and electric. EAP benefits will be paid to utility vendors directly.
  • If you have utilities in rent, you must provide a current lease or Landlord Affidavit signed by your landlord, stating that the utilities are in the Landlord’s name.
  • To qualify for a homeowner’s benefit, you must provide proof of homeownership.

There may be other documents required. If you are unsure, please contact your local service provider. Once your application is complete and you have gathered the required documents, please send them to your local service provider in your county.  The list of Local Service Providers can be found here.

 Who is my Local Service Provider?

Your local service provider will be a community action program or a social service provider in your area.  They will process your application and determine if you are eligible. To apply for EAP you must send your application to the local service provider. Please find a list of providers by county here or call 211 to find your local service provider.

What should i do if I am about to be disconnected?

If you are in disconnect, please do not mail your application! A mail-in application may take too long to process to prevent being disconnected! Please call and make an appointment with your local service provider.  A list of providers can be found here or call 211 to find your local service provider.

What other kinds of Utility Assistance is available?

The EAP program may not be able to cover all of your utility bill or you may not be eligible in certain circumstances. Other resources for utility assistance are:

Connect2Help: Dial 2-1-1

Township Trustee

Salvation Army

Catholic Charities

When Can I apply for EAP?

You can apply for a heating benefit anytime between October 1, 2018 and mid-May 2019.

If there are funds, there will be a summer cool benefit as well. You will receive a summer cool benefit automatically if you received a heating benefit. If you did not receive a heating benefit, you can apply for a summer cool benefit between June and mid-August. Call your local service provider for exact dates.

October 1, 2018

Applications begin to be accepted at Local Service Providers.

November 1, 2018

The 2019 Energy Assistance Program benefit begin to be transferred to utility vendors.

December 1, 2018

Start of Moratorium protection. Clients with active service who have applied for EAP are protected from disconnection until March 15, 2018. 

March 15, 2019

End of Moratorium protection.

Mid-May 2019 (exact date to be determined)

End of the EAP heating season. Last day for households to apply.

June  2019

Summer program begins if funds are available

August 2019

Summer program ends, if applicable

 

How long will it take before I get my benefit?

Local Service Agencies may take 60 days to determine if you are eligible, and it may take an additional 30 days for the utility company to process your benefit. PLEASE CONTINUE TO PAY YOUR UTILITY BILLS while waiting for your EAP benefit to appear on your account.

How can I appeal if I was denied or if I believe my benefit amount is incorrect?

If you feel you have been wrongly denied, or that your benefit amount was calculated incorrectly you may file an appeal.

You must send your appeal to the Local Service Provider within ten (10) business days of receipt of the denial. This will be who sent you the denial. The Local Service Agency will review your appeal and send you a written response within ten (10) business days.

If you are not satisfied with the Local Service Provider’s determination, you may request formal review by the Indiana Housing and Community Development Authority (IHCDA). You can work with your Local Service Provider to have them submit the appeal for you or you can submit it directly to IHCDA. This request must be made within ten (10) business days of receipt of the LSP’s appeal determination. IHCDA’s Community Program Manager will review your appeal and issue a response in writing within ten (10) business days of receipt.  If you needs assistance with this procedure, please email IHCDA at liheap@ihcda.in.gov or call 317 232 7777. Please send your formal appeal to: IHCDA, attention Community Programs Manager, EAP, 30 South Meridian St, Suite 900, Indianapolis, IN 46204.

What is Moratorium?

The Moratorium law (Indiana Code 8-1-2-121) states that from December 1 through March 15 of any year, a regulated utility company may not turn off residential utility service to any customer who is eligible for and who has applied for the Energy Assistance Program. This includes utilities that are electric or gas, including a municipally owned, privately owned, or cooperatively owned utility. 

What is the State Home Energy Assistance Program?

If you own your home, you will be automatically eligible for a State EAP benefit.  This program is funded by the multistate mortgage settlement fund and uses the same eligibility standards as the federally funded EAP program. No additional application is necessary as long as you send in proof that you own your home.

State EAP can also help with a crisis situation. Households having an energy crisis, should contact the local service provider immediately.

Please note, the 2018-2019 EAP program will be the last year for the State EAP benefit.

What is the Weatherization Assistance Program (WAP)?

Households completing the EAP application are eligible for weatherization. Just check the box on the application to indicate that you are interested in weatherization. Not all homes who are eligible get weatherization assistance due to wait lists. Once a household fills out an EAP application, no additional application is necessary. For more information on weatherization, click here.

How can I get a Summer Cool benefit?

If funds are available, IHCDA will also have a Summer Cool program. All households who received a regular EAP electric benefit during the heating season will receive a Summer Cooling benefit without having to fill out another application.

If you did not receive a heating benefityou can still apply for EAP to receive a summer cool benefit.  Contact your local service provider to apply for a summer cool benefit. The program runs from the beginning of June to mid-August.

Can I get a Window Air Conditioner?

You may be eligible to receive an air conditioning unit in addition to the Summer Cool benefit if you are eligible for EAP, don’t have central air conditioning and meet certain medical conditions.  You may qualify for the air conditioner no more than once every five years, except in extreme circumstances such as a flood, tornado, or fire.

Other Resources

The State of Indiana manages EAP policy and operations.  Public comment is welcome.  Please send comments to liheap@ihcda.in.gov.

2018-2019 Energy Assistance Program Operations Manual

Click here to access 2018-2019 State Plan