The mission of the IDOI Agency Services Division is to assure that insurance professionals are properly educated and licensed to conduct the business of insurance in the State of Indiana. As part of its mission, Agency Services approves pre-licensing and continuing education materials and schools through the IDOI Education Advisory Council. The division partners with Pearson VUE to develop, maintain and administer insurance licensing examinations. Examinations are administered at Ivy Tech Community College locations and Pearson VUE testing locations throughout the state and nation, and military sites worldwide. Licenses are issued and renewed when candidates meet the requirements for licensure. License application and reporting services are provided by the National Insurance Producer Registry (NIPR) and Sircon—powered by Vertafore.
Scheduling an Exam:
Pearson VUE – Phone: 866-895-0496, Email: pearsonvuecustomerservice@pearson.com, Online Chat: www.pearsonvue.com/in/insurance/contact
Main Agency Services Phone/Email/Fax:
317-232-2389 (main phone), agentlicensing@idoi.in.gov, 317-234-5882 (fax)
Initial Resident Producer Applications | Navigators:
Kiarra Pearson, Agency Services Specialist – 317-232-2414, kipearson@idoi.in.gov
Initial Non-Resident Producer Applications:
Beth Miller, Non-Resident Licensing Coordinator – 317-232-2411, bemiller@idoi.in.gov
License Renewals and Reinstatements:
Chloe Hancock, Licensing Renewal Coordinator – 317-232-2413, chancock1@idoi.in.gov
Bail & Recovery Agent Licensing | Adjuster Licensing:
Samantha Walters, Bail and Adjuster Licensing Coordinator – 317-232-5265, swalters@idoi.in.gov
Pre-Licensing Education Providers | Continuing Education Providers:
Sara Tolliver, Education Coordinator – 317-232-5858, satolliver@idoi.in.gov
Service Request Form to Change Name/Alias/SSN/DOB/FEIN or Cancel License/Line of Authority:
Kristi Ware, License Support Coordinator – 317-232-0688, kware@idoi.in.gov
Steven Embree, Deputy Commissioner of Agency Services – 317-234-5881, SEmbree@idoi.IN.gov
Indiana Department of Insurance
311 West Washington Street
Suite 103
Indianapolis, Indiana 46204-2787
