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Communications Tools
Find everything you need for FSSA communication and media here! From logos to stationery, this page has all the branded items for the successful representation of the FSSA brand. Can't find what you're looking for? Let us know in the FSSA Office of Strategic Communications and Public Affairs.
FSSA Branding and Writing Style Guides
The FSSA Branding Guide is an essential part of standardizing the FSSA brand through application and consistency. When creating documentation on behalf of the FSSA brand, please reference the branding guide for best-use practices of logos, colors, fonts, and more.
Download the Branding Guide Now
The FSSA Writing Style Guide is based on rules from the Associated Press (AP) Stylebook. Using Associated Press guidelines is very important in communicating effectively with FSSA clients and stakeholders and helps maintain professional and consistent communications throughout the agency. This style guide is designed to be a convenient reference for the most common style issues you're likely to face while writing for publication in print or online.
Download Writing Style Guide Now
General FSSA Branded Materials
- FSSA Mission and Vision poster
- FSSA email signature guide
- FSSA letterhead
- FSSA on social media
- Holiday hours signs
- PowerPoint templates
- Business card order form
- Hub posters
- FSSA virtual backgrounds
FSSA Logos
To request FSSA logos or logo placement approval, please complete the Graphics and Printing Request Form below.
Request Forms
Web Request Form
Complete this form to request updates to an FSSA web page.
FSSA web requests currently take 3-4 weeks to complete, especially those requiring 508 accessibility work. You will receive an email notification when the request has been completed.
Email Listserv Request Form
Complete this form to request distribution of an agency stakeholder announcements to an FSSA listserv.
Due to the large volume of requests, only final versions must be submitted- 48 hours (or two business days) prior to the distribution date.
Graphics and Printing Request Form
Complete this form if you need to request a print job, a printing quote or a graphic design project.
Print requests over a certain quantity or complexity will be outsourced to the state's QPA vendor at the requesting division's cost.
Streaming Services Request
Streaming services now provided by Indiana Department of Administration.
Send streaming services questions to IDOAVideosupport@idoa.in.gov
SharePoint Request Form
Complete this form to request a new SharePoint sites.
OSCPA does not own individual SharePoint sites. The SharePoint is owned by the requester. Request access to SharePoint sites via the ASM Self-Service Portal. Click on blue search oval and enter “FSSA SH” in the search box (without the quotes) and click search and complete the request form.
Communications Policies
In an effort to ensure we are communicating appropriately, consistently and with common messages across FSSA, the following communications guidelines have been developed to be followed by all FSSA staff.
Additional media forms available here.
- Policy on Media Representation
Employees and contractors of the Indiana Family and Social Services Administration should refer all media inquiries to FSSA's Office of Strategic Communications and Public Affairs. This is best accomplished by politely referring the member of the media directly to the Office of Strategic Communications and Public Affairs web page. It is in the best interest of FSSA and those we serve to maintain a consistent, clear voice to our stakeholders and to the public. So, if you are contacted by a member of the media about an FSSA‐related matter, please refer reporters to the OSCPA before releasing any information to the media.
- Policy on Communicating with Legislators
Employees and contractors of the Indiana Family and Social Services Administration should refrain from communicating with legislators, legislative staff, the Legislative Services Agency or lobbyists on legislative policy matters while representing FSSA or performing FSSA duties. If any of these parties contact you directly to request information, please forward the request to your supervisor or appropriate division director who will work directly with FSSA’s Legislative Services team to respond. This policy is simply to ensure FSSA speaks with a consistent voice on FSSA legislative and policy matters. It does not preclude your right as a citizen of Indiana to contact a member of the legislature on non‐FSSA matters on your personal time using personal resources.
- Policy on Public Records Requests
Employees and contractors of the Indiana Family and Social Services Administration should forward public records request to their supervisor, division director and FSSA’s general counsel at fssa.apra@fssa.in.gov. The Office of General Counsel will direct the appropriate response. This policy is to ensure FSSA responds within the appropriate time and manner and in compliance with Indiana state law.
- Policy on Publication of Print and Electronic Marketing Materials
The Indiana Family and Social Services Administration Office of Communication and Media has express authority for approval of all materials, print and electronic, representing FSSA programs and services. When a vendor or contractor relationship is involved, the organization must submit a written request to use the FSSA logo, identity and other information. A branding style guide is available on The HUB to help guide the development of materials. When possible, a draft of the proposed materials and details about distribution should be included with the request. Requests should be submitted to FSSA Graphics at printing@fssa.IN.gov.
- Policy on Photo/Video Publication (Non Staff)
Photos and/or video portraying clients, members of their family and/or other individuals not employed by the Indiana Family and Social Services Administration’s can only be published with the express written consent of the persons involved. Permission must be given in writing, using FSSA’s official PHOTO/VIDEO release form. If the client or other individual is under the age of 18, or in the care of a legal guardian, the parent and/or guardian must sign the release form. Send requests for this form to FSSA Graphics at printing@fssa.IN.gov.
- Policy on Photo/Video Publication (Employees)
Photos and/or video portraying employees of the Indiana Family and Social Services Administration’s may be published unless a written request to be excluded is submitted to FSSA graphics at printing@fssa.IN.gov.
- Policy on Written and Electronic Information
Virtually any communication between and among employees of the Indiana Family and Social Services Administration (email, memos, etc.) is a public record. As a public record, information could be disclosed to the public. This includes, but is not limited to, your participation in online public forums and social media sites (Facebook, Twitter, LinkedIn, blogs, online message boards, etc.) when representing yourself or responding as an FSSA employee or representative. Please use appropriate judgment in deciding the content of these communications.
- Policy on Protecting Client Personal Information
Employees and contractors are required by state and federal laws to protect the confidentiality of clients’ personal information, and are prohibited from disclosing this information to anyone outside the agency without a proper authorization. If you suspect that client personal information may have been exposed to an unauthorized person, please contact your privacy liaison within your division immediately. If you're unsure who your privacy liaison is, please contact the FSSA Privacy and Security Office. The FSSA privacy compliance policies are located on The HUB.