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Identity Confirmation

DOR continues to implement increased security measures to protect Hoosiers and the state from identity theft and identity fraud. Since its inception in 2014, the Identity Protection Program has stopped more than $180 million in fraudulent refund attempts.

How Identity Confirmation Works

If you received a letter from DOR, you first will need to make sure the name(s) and address information at the top of the letter matches an Indiana income tax return you recently filed. If the information is not accurate or you have not filed an Indiana tax return, you may call DOR at 317-232-3425, Monday through Friday, 8 a.m.–4:30 p.m., ET for assistance.

If the information at the top of the letter does match your recently filed Indiana income tax return, all you need to do is complete a simple Identity Confirmation Process. You can either complete the identity quiz or one time passcode. The quiz or one time passcode should take no more than two minutes and will help to protect your refund and identity. Once the identity confirmation process is complete, we will be able to continue processing your return. You should allow up to 14 business days to receive your refund. DOR will contact you by mail if any additional documentation is needed.

Get Ready for the Identity Confirmation Process

The identity confirmation process is based on information associated with either name listed on the letter you received. This first person is considered the primary taxpayer and the second person is considered the spouse. You will be given the option to choose which person is attempting the identity confirmation process.

What you'll need to complete the Identity Confirmation Process:

  • refund amount on your Indiana tax return
  • tax year indicated on your Identity Confirmation Quiz Letter (underlined in the second paragraph)
  • document Locator Number (DOC LOC) located on your Identity Confirmation Quiz Letter

Remember, you only have three minutes to complete the quiz. You get two attempts to complete the quiz online before you are required to contact DOR.

Complete Identity Process

Frequently Asked Questions

  • Why do I have to take a quiz?

    The Department of Revenue implemented a stronger system of identity protection. By answering a few questions, we can confirm your identity and move your return through processing. This effort helps protect your identity, your refund, and the state from tax fraud.

  • What did I do to trigger this quiz?

    Selected customers are asked to confirm their identities. If you are selected to confirm your identity, it is important that you know you are not suspected of identity theft. This effort is designed to further protect your identity and tax refunds.

  • What will I need to take the quiz?

    The quiz is based on information associated with the name first listed on the letter you received about this quiz. This person is considered the primary customer related to the tax return filed. To take the quiz, you will need the:

    • refund amount on your Indiana tax return
    • tax year indicated on your Identity Confirmation Quiz Letter (underlined in the second paragraph)
    • document Locator Number (DLN) from your Identity Confirmation Quiz Letter
  • How long will it take?

    The quiz is only four multiple choice questions and should take about two minutes to complete. You need to answer correctly at least three of the questions.

  • Will the quiz be available in Spanish?

    Yes. The quiz is available in Spanish online and on the phone.

  • Where did you find my information for the quiz?

    The information used to populate your personal quiz is from a multitude of public records collected from state and federal databases, from government agencies, and from private organizations. The data collected consists of current and historical information about you.

  • After I complete the quiz, when will I receive my refund?

    Upon successful completion of the quiz, your tax return will continue through normal processing. You should receive your refund within 14 days if you filed electronically and within 12 weeks if you filed by paper.

  • How many tries do I get to take the quiz online?

    You have two attempts to take the quiz successfully before having to contact the Department of Revenue for additional assistance.

  • What if I do not answer all the questions on the quiz correctly?

    If you are unable to submit the correct quiz responses within the two allowed attempts, please call DOR at 317-232-3425 for additional assistance.

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