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Contact Us Using the INTIME Customer Portal

Secure Messaging with DOR Customer Service | Request Refunds | Make Payments | View Balances | Respond to Correspondence & Upload Documents
INTIME User Guide

Secure Messaging with Customer Service via INTIME

If assistance is needed, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME secure messaging by selecting the “All Actions” tab followed by clicking on the “Messages” section.

Recover Access to INTIME Accounts Online

If a customer experiences an issue accessing their INTIME account, their username can be retrieved and their password reset online at intime.dor.in.gov. Click on “Forgot Name or User Password” under the login button and follow the directions on the next screen. Requested emails containing reset links or other information to regain access may be inadvertently directed to spam folders, so remember to check there before calling DOR Customer Service for assistance.

Contact Us by Phone

Payments, Billing, General Questions, Refunds, Liability Status
(317) 232-2240
Monday – Friday 8:00 a.m. – 4:30 p.m. EST

Contact Us by Mail

Please refer to this list of P.O. Boxes to route your mail to the correct team.

Visit Us in Person

All DOR locations are open for in-person assistance.
Masks are required in all state government facilities, including DOR district offices, the Indiana Government Center (IGC) and Motor Carrier Services (MCS).

Appointments are highly recommended at district offices and the IGC for reduced wait times.

Appointments at MCS are required to open new IRP or IFTA accounts. Customers must select the Motor Carrier Services (MCS) location when making an appointment to open new IRP or IFTA accounts. Walk-in service for other motor carrier transactions is available during normal business hours.

Motor carrier customers should not visit district offices or the Indiana Government Center location for service. MCS does not offer individual income, corporate or business tax assistance.
District Offices

Contact Us by Email

individualtaxassistance@dor.in.gov

* We can only answer general questions an inquiries via email, if your question requires personal information to resolve we cannot address that through email. For security reasons, please DO NOT include any personal information like social security numbers, dates of birth or bank account numbers.

Taxpayer Advocate Office
Check eligibility for Taxpayer Advocate Office assistance here.

Contact Us Using the INTIME Customer Portal

Secure Messaging with DOR Customer Service | File Returns | Request Refunds | Register Close Tax Accounts | View Balances | Respond to Correspondence & Upload Documents
INTIME User Guide

Secure Messaging with Customer Service via INTIME

If assistance is needed, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME secure messaging by selecting the “All Actions” tab followed by clicking on the “Messages” section.

Recover Access to INTIME Accounts Online

If a customer experiences an issue accessing their INTIME account, their username can be retrieved and their password reset online at intime.dor.in.gov. Click on “Forgot Name or User Password” under the login button and follow the directions on the next screen. Requested emails containing reset links or other information to regain access may be inadvertently directed to spam folders, so remember to check there before calling DOR Customer Service for assistance.

Contact Us by Mail

Please refer to this list of P.O. Boxes to route your mail to the correct team.

Visit Us in Person

All DOR locations are open for in-person assistance.
Masks are required in all state government facilities, including DOR district offices, the Indiana Government Center (IGC) and Motor Carrier Services (MCS).

Appointments are highly recommended at district offices and the IGC for reduced wait times.

Appointments at MCS are required to open new IRP or IFTA accounts. Customers must select the Motor Carrier Services (MCS) location when making an appointment to open new IRP or IFTA accounts. Walk-in service for other motor carrier transactions is available during normal business hours.

Motor carrier customers should not visit district offices or the Indiana Government Center location for service. MCS does not offer individual income, corporate or business tax assistance.
District Offices

Contact Us by Phone

Payments, Billing, General Questions, Refund & Liability Status
(317) 232-2240
Monday – Friday 8:00 a.m. – 4:30 p.m. EST

Taxpayer Advocate Office
(317) 232-4692
Monday – Friday 8:00 a.m. – 4:30 p.m. EST
Check eligibility for Taxpayer Advocate Office assistance here.

Contact Us Using the INTIME Customer Portal

Secure Messaging with DOR Customer Service | File Returns | Request Refunds | Register Close Tax Accounts | View Balances | Respond to Correspondence & Upload Documents
INTIME User Guide

Secure Messaging with Customer Service via INTIME

If assistance is needed, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME secure messaging by selecting the “All Actions” tab followed by clicking on the “Messages” section.

Recover Access to INTIME Accounts Online

If a customer experiences an issue accessing their INTIME account, their username can be retrieved and their password reset online at intime.dor.in.gov. Click on “Forgot Name or User Password” under the login button and follow the directions on the next screen. Requested emails containing reset links or other information to regain access may be inadvertently directed to spam folders, so remember to check there before calling DOR Customer Service for assistance.

Contact Us by Mail

Please refer to this list of P.O. Boxes to route your mail to the correct team.

Visit Us in Person

All DOR district offices are open for in-person assistance.
Masks are required in all state government facilities, including DOR district offices.
Appointments are highly recommended for reduced wait times.
District Offices

Contact Us by Phone

Payments, Billing, General Questions, Refund & Liability Status
(317) 232-0129
Monday – Friday 8:00 a.m. – 4:30 p.m. EST

Taxpayer Advocate Office
(317) 232-4692
Monday – Friday 8:00 a.m. – 4:30 p.m. EST
Check eligibility for Taxpayer Advocate Office assistance here.

Contact Us by Phone

General Questions & Appeals
(317) 232-2100
Monday – Friday 8:00 a.m. – 4:30 p.m. EST

Contact Us by Email

DORAppealsReview@dor.in.gov

* We can only answer general questions an inquiries via email, if your question requires personal information to resolve we cannot address that through email. For security reasons, please DO NOT include any personal information like social security numbers, dates of birth or bank account numbers.

Contact Us by Mail

Indiana Department of Revenue
Attn: Legal Division
100 N Senate Avenue MS 102
Indianapolis, IN 46204

Individual Income Tax Addresses

Complete list of Indiana Department of Revenue P.O. Boxes

If you are filing with a payment, mail your return to:

Indiana Department of Revenue
P.O. Box 7224
Indianapolis, IN 46207-7224

If you are filing and requesting a refund, mail your return to:

Indiana Department of Revenue
P.O. Box 40
Indianapolis, IN 46206-0040

All listed divisions and departments are available Monday – Friday 8:00 a.m. – 4:30 p.m. EST

Letter of Good Standing | Reinstatements

Worker’s Compensation
(317) 232-5977

Electronic Funds Transfer (EFT)
(317) 232-5500

Investigations
(317) 232-3376

Bankruptcy
(317) 232-2289

Warrants
(317) 232-2240

Employment Agency Licensing
(317) 232-5977

Specialty Taxes
Tobacco | Aviation | Alcohol | Gasoline | Etc
Please consult this listing.

Electronic Filing Coordinator
(317) 233-5656
E-mail: Bulkfiler@dor.IN.gov
Address: Electronic Filing Coordinator
Indiana Department of Revenue
100 North Senate Avenue, IGC N286
Indianapolis, IN 46204-2253

All tax forms can be found online and downloaded here.

You can leave a request for a select inventory of tax forms at (317) 615-2581.

Tax Information Bulletins can be found here.

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