Contact Us Using the INTIME Customer Portal
Secure Messaging with DOR Customer Service | Request Refunds | Make Payments | View Balances | Respond to Correspondence & Upload Documents
INTIME for Individual Taxpayers
Secure Messaging with Customer Service via INTIME
If assistance is needed, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME secure messaging by selecting the “All Actions” tab followed by clicking on the “Messages” section. A step-by-step INTIME Guide to Secure Messaging with DOR is available.
Recover Access to INTIME Accounts Online
If a customer experiences an issue accessing their INTIME account, their username can be retrieved and their password reset online by clicking on “Forgot Name or User Password” under the login button and following the directions on the next screen. Requested emails containing reset links or other information to regain access may be inadvertently directed to spam folders, so remember to check there before calling DOR Customer Service for assistance.
Contact Us by Phone
Payments, Billing, General Questions, Refunds, Liability Status:
317-232-2240
Monday to Friday 8 a.m. to 4:30 p.m. ET
Contact Us by Mail
Please refer to this list of P.O. Boxes to route your mail to the correct team.
Visit Us in Person
There are 10 district offices around the state. Make an appointment for one near you.
Taxpayer Advocate Office
Check eligibility for Taxpayer Advocate Office assistance.
Contact Us Using the INTIME Customer Portal
Secure Messaging with DOR Customer Service | File Returns | Request Refunds | Register Close Tax Accounts | View Balances | Respond to Correspondence & Upload Documents
INTIME for Business Tax Customers
Secure Messaging with Customer Service via INTIME
If assistance is needed, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME secure messaging by selecting the “All Actions” tab followed by clicking on the “Messages” section. A step-by-step INTIME Guide to Secure Messaging with DOR is available.Recover Access to INTIME Accounts Online
If a customer experiences an issue accessing their INTIME account, their username can be retrieved and their password reset online by clicking on “Forgot Name or User Password” under the login button and following the directions on the next screen. Requested emails containing reset links or other information to regain access may be inadvertently directed to spam folders, so remember to check there before calling DOR Customer Service for assistance.
Contact Us by Phone
317-232-2240
Monday to Friday 8 a.m. to 4:30 p.m. ET
Contact Us by Mail
Please refer to this list of P.O. Boxes to route your mail to the correct team.
Visit Us at One of Our District Offices Around Indiana
There are 10 district offices around the state. Make an appointment for one near you.
Taxpayer Advocate Office
Check eligibility for Taxpayer Advocate Office assistance.Contact Us Using the INTIME Customer Portal
Secure Messaging with DOR Customer Service: File Returns | Request Refunds | Register Close Tax Accounts | View Balances | Respond to Correspondence & Upload Documents
Secure Messaging with Customer Service via INTIME
If assistance is needed, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME secure messaging by selecting the “All Actions” tab followed by clicking on the “Messages” section. A step-by-step INTIME Guide to Secure Messaging with DOR is available.
Recover Access to INTIME Accounts Online
If a customer experiences an issue accessing their INTIME account, their username can be retrieved and their password reset online by clicking on “Forgot Name or User Password” under the login button and following the directions on the next screen. Requested emails containing reset links or other information to regain access may be inadvertently directed to spam folders, so remember to check there before calling DOR Customer Service for assistance.
Contact Us by Mail
Payments, Billing, General Questions, Refunds, Liability Status:
317-232-0129
Monday to Friday 8 a.m. to 4:30 p.m. ET
Visit Us at One of Our District Offices Around Indiana
There are 10 district offices around the state. Make an appointment for one near you.
Taxpayer Advocate Office
Check eligibility for Taxpayer Advocate Office assistance.
Motor Carrier Services (MCS)
Appointments at MCS are required to open new IRP or IFTA accounts, OSOW, IOA Passenger and Household Goods accounts. Customers must select the Motor Carrier Services (MCS) location option when making appointments.
Walk-in service for other motor carrier transactions is available during normal business hours at:
Motor Carrier Services
7811 Milhouse Rd, Suite M,
Indianapolis, IN 46241
District Offices cannot help motor carrier customers.
Contact Us by Phone
General Questions & Appeals:
317-232-2100
Monday to Friday 8 a.m. to 4:30 p.m. ET
Contact Us by Mail
Indiana Department of Revenue
Attn: Legal Division
100 N Senate Avenue MS 102
Indianapolis, IN 46204
Individual Income Tax Addresses
Complete list of P.O. Boxes for Indiana Department of Revenue
Mailing Individual income tax returns
If you are including payment:
Indiana Department of Revenue
P.O. Box 7224
Indianapolis, IN 46207-7224
If you are requesting a refund:
Indiana Department of Revenue
P.O. Box 40
Indianapolis, IN 46206-0040
Mailing Individual income tax information only
Indiana Department of Revenue
Individual Income Tax
P.O. Box 40
Indianapolis, IN 46206-0040
Available Monday to Friday 8 a.m. to 4:30 p.m. ET
You can leave a request for a select inventory of tax forms at 317-615-2581.
