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Contact Us Using the INTIME Customer Portal

Secure Messaging with DOR Customer Service | Request Refunds | Make Payments | View Balances | Respond to Correspondence & Upload Documents
INTIME User Guide

Secure Messaging with Customer Service via INTIME

If assistance is needed, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME secure messaging by selecting the “All Actions” tab followed by clicking on the “Messages” section.

Recover Access to INTIME Accounts Online

If a customer experiences an issue accessing their INTIME account, their username can be retrieved and their password reset online at intime.dor.in.gov. Click on “Forgot Name or User Password” under the login button and follow the directions on the next screen. Requested emails containing reset links or other information to regain access may be inadvertently directed to spam folders, so remember to check there before calling DOR Customer Service for assistance.

Contact Us by Phone

Payments, Billing, General Questions, Refunds, Liability Status
317-232-2240
Monday–Friday 8 a.m.–4:30 p.m. ET

Contact Us by Mail

Please refer to this list of P.O. Boxes to route your mail to the correct team.

Visit Us in Person

All DOR locations are open for in-person assistance.
Masks are required in all state government facilities, including DOR district offices, the Indiana Government Center (IGC) and Motor Carrier Services (MCS).

Appointments are highly recommended at district offices and the IGC for reduced wait times.

Appointments at MCS are required to open new IRP or IFTA accounts. Customers must select the Motor Carrier Services (MCS) location when making an appointment to open new IRP or IFTA accounts. Walk-in service for other motor carrier transactions is available during normal business hours.

Motor carrier customers should not visit district offices or the Indiana Government Center location for service. MCS does not offer individual income, corporate or business tax assistance.

District Offices

Contact Us by Email

individualtaxassistance@dor.in.gov

We can only answer general questions an inquiries via email, if your question requires personal information to resolve we cannot address that through email. For security reasons, please DO NOT include any personal information like social security numbers, dates of birth or bank account numbers.

Taxpayer Advocate Office

Check eligibility for Taxpayer Advocate Office

Contact Us Using the INTIME Customer Portal

Secure Messaging with DOR Customer Service | File Returns | Request Refunds | Register Close Tax Accounts | View Balances | Respond to Correspondence & Upload Documents
INTIME User Guide

Secure Messaging with Customer Service via INTIME

If assistance is needed, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME secure messaging by selecting the “All Actions” tab followed by clicking on the “Messages” section.

Recover Access to INTIME Accounts Online

If a customer experiences an issue accessing their INTIME account, their username can be retrieved and their password reset online at intime.dor.in.gov. Click on “Forgot Name or User Password” under the login button and follow the directions on the next screen. Requested emails containing reset links or other information to regain access may be inadvertently directed to spam folders, so remember to check there before calling DOR Customer Service for assistance.

Contact Us by Mail

Please refer to this list of P.O. Boxes to route your mail to the correct team.

Visit Us in Person

All DOR locations are open for in-person assistance.
Masks are required in all state government facilities, including DOR district offices, the Indiana Government Center (IGC) and Motor Carrier Services (MCS).

Appointments are highly recommended at district offices and the IGC for reduced wait times.

Appointments at MCS are required to open new IRP or IFTA accounts. Customers must select the Motor Carrier Services (MCS) location when making an appointment to open new IRP or IFTA accounts. Walk-in service for other motor carrier transactions is available during normal business hours.

Motor carrier customers should not visit district offices or the Indiana Government Center location for service. MCS does not offer individual income, corporate or business tax assistance.
District Offices

Contact Us by Phone

Payments, Billing, General Questions, Refund & Liability Status
317-232-2240
Monday–Friday 8 a.m.–4:30 p.m. ET

Taxpayer Advocate Office
317-232-4692
Monday–Friday 8 a.m.–4:30 p.m. ET
Check eligibility for Taxpayer Advocate Office assistance here.

Contact Us Using the INTIME Customer Portal

Secure Messaging with DOR Customer Service | File Returns | Request Refunds | Register Close Tax Accounts | View Balances | Respond to Correspondence & Upload Documents
INTIME User Guide

Secure Messaging with Customer Service via INTIME

If assistance is needed, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME secure messaging by selecting the “All Actions” tab followed by clicking on the “Messages” section.

Recover Access to INTIME Accounts Online

If a customer experiences an issue accessing their INTIME account, their username can be retrieved and their password reset online at intime.dor.in.gov. Click on “Forgot Name or User Password” under the login button and follow the directions on the next screen. Requested emails containing reset links or other information to regain access may be inadvertently directed to spam folders, so remember to check there before calling DOR Customer Service for assistance.

Contact Us by Mail

Please refer to this list of P.O. Boxes to route your mail to the correct team.

Visit Us in Person

All DOR district offices are open for in-person assistance.
Masks are required in all state government facilities, including DOR district offices.
Appointments are highly recommended for reduced wait times.
District Offices

Contact Us by Phone

Payments, Billing, General Questions, Refund & Liability Status
317-232-0129
Monday–Friday 8 a.m.–4:30 p.m. ET

Taxpayer Advocate Office
317-232-4692
Monday–Friday 8 a.m.–4:30 p.m. ET
Check eligibility for Taxpayer Advocate Office assistance here.

Contact Us by Phone

General Questions & Appeals
317-232-2100
Monday–Friday 8 a.m.–4:30 p.m. ET

Contact Us by Email

DORAppealsReview@dor.in.gov

* We can only answer general questions an inquiries via email, if your question requires personal information to resolve we cannot address that through email. For security reasons, please DO NOT include any personal information like social security numbers, dates of birth or bank account numbers.

Contact Us by Mail

Indiana Department of Revenue
Attn: Legal Division
100 N Senate Avenue MS 102
Indianapolis, IN 46204

Individual Income Tax Addresses

Complete list of Indiana Department of Revenue P.O. Boxes

If you are filing with a payment, mail your return to:

Indiana Department of Revenue
P.O. Box 7224
Indianapolis, IN 46207-7224

If you are filing and requesting a refund, mail your return to:

Indiana Department of Revenue
P.O. Box 40
Indianapolis, IN 46206-0040

All listed divisions and departments are available Monday – Friday 8 a.m.–4:30 p.m. ET

Letter of Good Standing | Reinstatements

Worker’s Compensation
317-232-5977

Electronic Funds Transfer (EFT)
317-232-5500

Investigations
317-232-3376

Bankruptcy
317-232-2289

Warrants
317-232-2240

Employment Agency Licensing
317-232-5977

Specialty Taxes
Tobacco | Aviation | Alcohol | Gasoline | Etc
Please consult this listing.

Electronic Filing Coordinator
317-233-5656
E-mail: Bulkfiler@dor.IN.gov
Address: Electronic Filing Coordinator
Indiana Department of Revenue
100 North Senate Avenue, IGC N286
Indianapolis, IN 46204-2253

All tax forms can be found online and downloaded here.

You can leave a request for a select inventory of tax forms at 317-615-2581.

Tax Information Bulletins can be found here.

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