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Consumer's Corner

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  • Current: Consumer's Corner

Consumer advocacy on key matters within energy policy is increasingly important in today’s changing world. Whether you need assistance with paying bills, questions about rates and fees, or even if you have a dispute with an energy utility, below are some resources that will help you navigate the energy landscape.

  • The Indiana Utility Regulatory Commission (IURC) has a Consumer Affairs Division that will help you resolve customer complaints and ensure utility compliance with Commission rules and regulations through reasonable and timely determinations. For more information about the IURC’s Consumer Affairs Division, click here.
  • The Indiana Office of the Utility Consumer Counselor (OUCC) is dedicated to giving all Indiana consumers a voice when decisions are made that could affect utility rates and services. For more information about the OUCC, click here.

About Your Rates

The Disconnection Moratorium Ended on August 14, 2020, Most Fees Still Suspended

On Aug. 12, 2020, the IURC required all jurisdictional utilities to continue offering extended payment arrangements for a minimum of six months to all customers for an additional 60 days, until Oct. 12, 2020. The Commission also continued to suspend the collection of certain utility fees by jurisdictional utilities (late fees, deposits, and disconnection/reconnection fees) for an additional 60 days, until Oct. 12, 2020, for residential customers. Utilities may resume charging convenience fees as set forth in the rate and charges established in their Commission-approved tariffs.

The Commission expects customers and utilities to communicate as soon as possible with their utilities to set up payment arrangements as necessary so service can be maintained.

There are many organizations, agencies, and charities willing to assist Hoosiers during their time of need. However, before contacting these entities, customers should contact their utility companies and explain their situation. Often, utilities will work with customers to set up payment arrangements so that customers can pay their bills on time and avoid disconnection. If you are still having trouble making a full payment, it is important to know how much you can contribute toward your utility bills and convey that amount to the organizations or agencies you contact. There are several organizations and programs that may be able to help. To learn more, click below:

HOME WEATHERIZATION

Indiana customers seeking free home weatherization services should contact their local Community Action Agency or call 1-800-872-0371. To qualify for home weatherization assistance, your annual household income cannot exceed 200% of the poverty guidelines. For more information click here.