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Electronic Visit Verification

On or before January 1, 2020, some Indiana Medicaid providers will begin to use a system called Electronic Visit Verification. The pilot part of this new process will begin July 1, 2019, so you may see your provider use the new system soon. This adds a little to your normal routine with your provider. This applies to members who utilize home- and community-based services through an Indiana Medicaid Waiver.

This system will help providers confirm following information about your service:

  • Who received the service
  • Type of service
  • Date of the service
  • Time the service begins and ends
  • Individual providing the service
  • Location where the service took place

To follow this process, you will soon see your provider do one of the following:

  • They may call in, using their own phone or your home phone (only with your permission) at the beginning and the end of your appointment, or
  • They may use a mobile app.

You may be asked to provide either a voice recording or your signature as part of this process. Your provider will talk you through these specifics, and you should make sure that you understand everything.

Any expenses associated with this requirement are the responsibility of the state and the provider. You will not be charged anything for this new system.

If you have any questions, please call 800-457-4584 or send an email using the form at the bottom of this webpage: https://www.in.gov/medicaid/members/135.htm

Frequently asked questions about electronic visit verification:

Why is Indiana Medicaid implementing Electronic Visit Verification?

This is a federal requirement aimed at improving the quality of personal care services provided.

Do I have to pay for Electronic Visit Verification?

Members and their families will not be charged for anything related to EVV.

How do I know if Electronic Visit Verification applies to me?

Electronic visit verification currently applies to members who utilize certain HCBS services. Your care manager will be able to tell you and your family if EVV applies to you.

What do I have to do for Electronic Visit Verification?

If you are able to do so, you will be asked to provide a signature or a voice recording when you are provided personal care services. This will be used to verify the time and services that you have received.

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