PLA APMC4E Success
The Professional Licensing Agency is committed to maintain high standards for professional practices and ensure that the license process is efficient and effective for both applicants and licensees.
PLA APM Use Case
The Indiana Professional Licensing Agency (PLA) is responsible for providing licensure to professionals in Indiana. Their mission is to deliver a high level of customer service to every licensee in the most productive and efficient manner. They offer various services, including online application for new licenses, renewals, and maintaining accounts.
Pain Points
- PLA had limited visibility into the applications
- Before the implementation of APM, PLA had to rely on end user reporting in a reactive approach
Our Solution and Approach
- APM monitors daily traffic and identifies issues relating to load and server performance
- AppDynamics was the first overall tool made available to IPLA which made which was easy to use, setup and for the first time IPLA could view what was happening across the entire infrastructure from the Browser to the Databases.
- Application security and network visibility to protect data and infrastructure was in place
- Monitoring trend database performance and server health was crucial to ensure optimal application performance
Technology and Solution Areas
- Monitoring allows the team to identify and remediate issues before they have an impact on the end users of the application
- Fifty Percent of, Mylicense Office, backend office web application traffic is utilized by twenty-two divisions of the state government employees, was improved from an average of a 6 second respond time to 1/2 a second average response time.
- PLA now has code-level visibility and distributed transaction tracing to find and fix performance issues and bottlenecks
Success Highlights and Summary of Accomplishments
- Implementation and collaboration with the APM toolset allowed PLA to successfully determine that the disaster recovery strategy of the previous environments was causing delays in our application pivoted to a DR stance that did not impact performance.
- The APM tools are very useful not only for tracing traffic flow and providing numerous statistics for analysis, but the ability to drill-down into specific transactions and re-occurring system and application error messages is an extremely important diagnostic ability provided by the tool.
Testimonial
"Previously, we had to completely rely entirely on end users to report issues to our team. Now, we can take a proactive approach by receiving automated emails and are able to remediate and solve issue before users notice."
-Eric Burton, Information Technology Director
