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APM Success

The IOT APM Team would like to share success stories we have had with our partner agencies and within the program.  Below you can find stories that have helped agencies to reduce Mean Time to Resolution (MTTR) while troubleshooting application issues.  If your agency has a story of success that can be shared, please reach out to the APM Team.

The Indiana Secretary of State (IN SOS) is responsible for a wide range of duties, including business filings, corporations, trademarks, campaign finance reports and lobbyist registration. The Indiana Secretary of State Business Services Division is the chief elections officer of Indiana and is responsible for overseeing all federal, state, and local election activity in Indiana.

SOS APMC4E Success!

The Indiana Department of Education oversees primary and secondary education in the state.

DOE APMC4E Success!

The Indiana Horse Racing Commission (IN HRC) is responsible for regulations of racing and on-and off-track wages for the good of the horses, horsemen and women, the bettors, the licensees and the citizenry.

HRC APMC4E Success!

The Indiana BMV has more than 1,400 team members in branches all across the state supporting the BMV mission to serve all Hoosiers.

BMV APMC4E Success!

The Indiana Department of Revenue has been serving Indiana's diverse population and business community since 1947.

DOR APMC4E Success!

The Professional Licensing Agency is committed to maintain high standards for professional practices and ensure that the license process is efficient and effective for both applicants and licensees.

PLA APMC4E Success!

CHE defines the educational missions of public colleges and universities. The agency aims to improve the overall standard of higher education, ensuring that institutions provide high-quality education that benefits students and meets societal needs.

CHE APMC4E Success!

The Agency BMV partnered with the IOT APM program and Cisco to develop a comprehensive Business Value Assessment (BVA) that highlights opportunities for improved performance and customer service.

BMV-BVA Success Story!