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Printing & Mailing Services

To streamline and improve printing, copying and mailing services IDOA has consolidated these services through an all state agency contract. This enterprise-wide solution provides state agencies one-stop-shop efficiencies and accountability.

Frequently Asked Questions | (.pdf)

Important Notices

Communication Plan

Online Ordering Tools

Training

  • Post Masters Quick Step Guide | (.pdf)
  • Confirm Delivery Guide | (.pdf)
  • Storefront System Training | (.pdf)
  • EMS System Training | (.pdf)
  • Ordering Business Cards Using the State Template | (.pdf)
  • Presort Requirements | (.pdf)
  • Sending Letters | (.pdf)

Billing/Invoicing

Program Management Documents

Scopes of Work

Project and Change Request Templates

  • Project Request Template | (pdf)
  • Change Request Template | (pdf)
  • Test Request Template | (pdf)

Shipping Service Definitions

Printing Services

Business Cards

Confidential Print and Mail Services Submission of Confidential Information

Contact

Main Vendor Contact
Marmiko DeCeita
mdeceita@awrcusa.com
317-972-1000

Printing Services
Amy Bean
abean@awrcusa.com
317-972-1000 x 10906

Mailing Services
Jeff Birnell
jbirnell@awrcusa.com
317-671-8010 x10002

Billing
Amy Williamson
awilliamson@benchmarkhs.com
260- 207-5712

IDOA Vendor Management
printmailservices@idoa.in.gov