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Statewide Foreign Language - LTC

Language Training Center, Inc. (LTC Language Solutions)

State of Indiana QPA 98092 Overview

LTC Language Solutions provides Foreign Language interpretation and Translation services statewide under QPA 98092. These services are available for immediate use by State of Indiana agencies.

  • Statewide service coverage across Indiana
  • Qualified interpreters and captioners with appropriate certifications (Bridging the Gap, court-certified, etc.)
  • Experience supporting government, legal, medical, and community settings
  • Adherence to confidentiality and professional standards
  • On-demand demos available upon request

Services Provided

LTC Services Provided One Pager

  • Foreign Language Interpreting Services
    • In-person interpreting & scheduled virtual interpreting (statewide)
    • On-demand Video Remote Interpreting (VRI)
    • Top 10 Core Languages: Arabic, Burmese, French, Haitian Creole, Hakha Chin, Kinyarwanda, Russian, Spanish, Swahili, and Tigrinya
    • Non-Core Language: Over 200 additional non-core language options including Chinese, Punjabi, Vietnamese, Marshallese, and more
  • Translation Services
    • Standard Requests and Expedited/Rush Requests available

How to Request Services

How To Request Interpreting Services

To ensure timely and accurate scheduling, please include the following:

  • Agency name and contact information
  • Date, time, and estimated duration
  • Format (in-person or virtual)
  • Location (for in-person assignments)
  • Nature of assignment (court hearing, meeting, intake, training, legal, etc.)
  • Billing information (PO number, business unit, and any required instructions)

Submit requests via email or phone. A secure client scheduling dashboard is also available upon request. We recommend 72-hour notice for any in-person interpretation requests for best fulfillment.

Interpreter Assignment & Availability

LTC makes every effort to fulfill all requests; however, specific interpreter guarantees cannot be made.

  • For extended or complex assignments (generally 60+ minutes, multiple speakers, technical content, or legal proceedings), a team of interpreters may be assigned
  • If an in-person interpreter is unavailable, Video Remote Interpreting (VRI) may be utilized to ensure service continuity

How To Request Translation Services

To ensure timely and accurate translation, please include the following:

  • Original / Editable Source Files (Word, Excel, PowerPoint, InDesign, etc.)
  • Target language(s)
  • Requested deadline (if applicable)
  • Any formatting requirements (editable document, PDF, bilingual table, etc.)
  • Any special instructions (specific pages, sections, terminology preferences, certification requirements, etc.)

Submit requests via email. Once your request is received, our team will review the files and provide a quote outlining the estimated word count, project cost, and anticipated turnaround time. Upon acceptance of the quote, our team will proceed with the project.

Minimums, Travel & Cancellations

  • Cancellations more than 48 hours prior to scheduled start time: No charge
  • Cancellations less than 48 hours prior: 100% of the agreed service fee
  • No-shows are treated as late cancellations if the interpreter arrives or logs in and waits up to 45 minutes
  • Scheduled virtual services require a 1-hour minimum
  • Mileage may apply for in-person assignments exceeding 50 miles roundtrip in accordance with State travel policy

Contact

Access and General Contact Information

Interpretation Requests
interpreting@ltcls.com
317-537-8710

Translation Requests
trpm@ltcls.com

Quotes & Cost Estimates (for requisition approval)
bidopp@ltcls.com

On-Demand VRI Setup & Questions
bidopp@ltcls.com

Billing Questions
finance@ltcls.com

Contract & Account Management

Makenzie George
mkgeorge@ltcls.com
317-616-3682

Pola Laskus
plaskus@ltcls.com
317-813-9790

Maddy Simpson
msimpson@ltcls.com
317-537-8706

Sydney Lindstrom
slindstrom@ltcls.com
321-221-7569

State Vendor Management

Simran Kandola
IDOA Procurement
SimKandola@idoa.IN.gov

Need Something Urgent?

Call: 317-537-8710

VRI is available immediately (24/7/365). Refer to your Instruction Cards for immediate access.

Please contact Sydney if you do not have your Instruction Card
Sydney Lindstrom
slindstrom@ltcls.com
321-221-7569