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Equipment Maintenance Management Program

The Remi GroupQPA 11437 | The Remi Group

Equipment Maintenance

A maintenance agreement is a contract between a service provider and the property owner in which the provider agrees to perform maintenance service on the particular piece of property.  This QPA, for an Equipment Maintenance Management Program (EMMP), allows agencies to consolidate their agreements down to one while guaranteeing a minimum 30% of savings off of the existing service provider or the industry risk assessment service price. Further, with this agreement the State saves on maintenance repair costs and benefits from an industry expert that is more knowledgeable about equipment fleet service needs

Preventative and corrective maintenance is covered per the manufacturer’s specifications as well as software updates and support (following the Equipment Maintenance Service Agreement and Schedule of Covered Equipment).  While inspections of equipment are not required, the item has to be functional and in good working condition when coming onto the program. If not, it must be repaired prior to adding. Then after being added to the contract, you are covered for preventative maintenance as the manufacturer recommends and repairs as issues arise. Within reason, agencies are allowed to request preventative maintenance in advance at no additional expense.

Benefits of the Remi EMMP

Cost Reduction

Reduces current equipment maintenance expenditures by at least 30%. All new IT equipment added on or after December 31, 2019, will receive a 31% discount.

Singular Contract

Consolidates all of your current service contracts into one comprehensive program, eliminating the high costs and inefficiencies of administering multiple equipment maintenance contracts.

Choice of Service Vendor

We work with national and local service companies and will dispatch your preferred service provider. This gives you the ability to choose your preferred service providers based on responsiveness and quality of service. This ensures that you are receiving the highest level of maintenance service.

Service Management System

You are provided a toll free number to place service requests. We manage your service request from start to finish ensuring that your equipment is serviced in a timely manner.

Online Management Reports via Remi Online

Online reports enable you to easily access information such as equipment inventory, repair history, equipment performance, and service provider performance.

Guaranteed Budget

Protects your maintenance budget by providing a “capped cost” solution.

Typical Situation

Most organizations purchase maintenance contracts from various equipment manufacturers or authorized service providers in the event that maintenance service is needed on the many types of equipment that have been purchased for the organization.

The Remi Group Solution to consolidate multiple service agreements into one contract

How to receive a quote

Existing Maintenance Contracts

Send copies of your existing maintenance contracts to Kristen Childers at

No Maintenance Contracts

Download and fill in this pre-formatted template (Excel) for the equipment that you would like quoted.

Email Kristen Childers at

Receiving Your Quote

You should expect to receive your quote within 7 business days depending upon the size and the number of equipment items included in your quote.

Your Account Services Representative will email you a soft copy of your quote.

A Program Manager will follow-up with you to review your quote and answer any questions.

A Program Manager may schedule a face-to-face meeting to review your quote, answer questions and review the implementation guidelines with you.

Account Management

The Remi Group Contact(s)

Customer Service (Quotations, Billing, Questions)

Dispatch Service
(866) 296-4847

Kristen Childers
Contract Manager
(704) 602-0833

State Contact

Kelsie Baire
Vendor  Management, Procurement Division

Important Resources

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