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Vendor Management

Vendor Management is responsible for the management of the contract life-cycle, for all statewide Quantity Purchase Agreement (QPA) contracts established and maintained for executive state agencies, while also available to bodies corporate and politic, elected officials, local units of government, K-12 public education and higher education institutions. This enables the State to control costs, drive service excellence and mitigate risks to gain increased value from the State’s QPA Vendors.

Vendor Management Process

Core Responsibilities

  • Perform market research, collect spend data, develop technical requirements and service level agreements/metrics and serve on evaluation team for sourcing event of all QPA categories

  • Negotiate contract, amendments and renewals, including for incremental savings

  • Conduct Quarterly Business Review (QBR) meetings to review spend detail reporting, vendor performance and compliance  with service level agreements (SLAs) & metrics set forth in the QPA

  • Engage agency users and stakeholders to receive feedback on QPAs through annual training, small focus groups, or surveys

  • Develop and distribute agency user and stakeholder communication materials regarding contract updates

  • Resolve contract issues and disputes that arise

  • Monitor agency compliance with contract procedures

  • Perform requisition review on specific UNSPSC codes to ensure QPA compliance and drive savings

  • Track savings results; realized from previous contract and/or negotiated savings

  • Perform regular pricing audits to ensure the State is receiving negotiated pricing

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