What We Do
Indiana 211 is a free service that connects Hoosiers with help and answers from thousands of health and human service agencies and resources right in their local communities - quickly, easily, and confidentially. We use statistical data (not personally identifiable information) from calls, texts and web visits to help shed light on the nature of social needs in Indiana for decision-makers and government across the state.
As a division of the State of Indiana Family and Social Services Administration, IN211 provides free, unbiased and confidential referrals to the best resources for specific needs.
- We have an experienced, responsive and compassionate team of Community Navigators who are skilled at actively listening and identifying needs and providing referrals that best meet those needs.
- Our Community Navigators receive 80+ hours of on-the-job- training.
- We respond to calls quickly, with an average speed of answer less than 50 seconds.
We continue to transform to better meet community needs and are becoming a community "hub" for centralized resources and client management.
- Through data analytics and reporting, we are becoming a leader in monitoring human and health-related trends to help Indiana identify potential problems earlier and reduce threats.
- We are expanding our partnerships and collaborations to extend our reach and provide greater efficiencies, improved services and, ultimately, better outcomes for clients.
- We are making investments in integrated technology - such as phone, email, text, chat and web - to make services easier to access by more people.
To learn about professional information & referral, visit AIRS.
The Indiana Utility Regulatory Commission recognized the Partnership as the proper administrator for the 2-1-1 dialing code on February 20, 2002, and issued a final order on June 17, 2004. The Indiana General Assembly passed legislation supporting 2-1-1 that became effective July 1, 2004 (I.C. 8-1-19.5).
Who We Serve
Hoosiers. It's plain and simple. If you live in Indiana, we serve you. IN211 is devoted to serving individuals and families within the communities of Indiana's 92 counties. 211 services are available 24/7 and free of charge to anyone.